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Vendor Stillen needs to work on their customer service

Old 10-19-2016, 04:12 PM
  #1  
NeverBoneStock
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Stillen needs to work on their customer service

Hello Peeps,

I have read many threads about Stillens customer service not being so great and unfortunely I am going through the same issue. Purchased a CSF triple pass radiator through Stillen and just last week it failed. Started to leak. Took it to the local dealership for overheating not thinking it was the radiator. Contacted Stillen
and to my surprise it is covered under warranty. Had to get a couple of pics and vin from the radiator to get the process going. The dealership took a couple of days to do this and forwarded info to Stillen. I was told pretty much that the replacement has been approved through CSF and should be shipping soon. Today the car has been sitting at Infiniti for a week. I keep emailing Stillen for a tracking number so I can give the dealership a heads up when it will be showing up at the dealership. My email request never get answered. When I call Stillen it feels like I am getting the run around. Same blah blah blah. It is ready to be shipped and should be there. I called CSF today and they wouldn't verify anything and told me I have to go through Stillen. All I need is a tracking number and Stillen won't even respond to my emails and give me one. CSF is no help.. WTF????
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Presto (10-20-2016)
Old 10-19-2016, 05:50 PM
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Team_STILLEN
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Hello NeverBoneStock,

I'm sorry to hear about your issues with our customer service department. If we are having trouble getting info from CSF sometimes our reps will forget to update customers. I do apologize and am looking into this right now.
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Old 10-20-2016, 12:20 AM
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Presto
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Did you try contacting Ravi @ csf? He is on the370z forums.

There are many ppl who purchased the csf radiators and they have various leaking issues. I'm surprised that csf has not yet rectified this product as it's been on the market for a couple of years. They keep posting the number of failures is minimal etc etc.
Labour for radiator replacement is not cheap and even if csf replaces the part your out of your pocket for labour, shipping, downtime of car.

Come on csf fix the radiator for good. We know the radiator helps bring down the temps, we just want it to not leak as well and you will have my money.
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Old 10-20-2016, 01:13 AM
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NeverBoneStock
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I finally received a email that the CSF has shipped with tracking. It would be nice just to answer my emails regarding the issue. I know u have other customers but follow up does go a long ways..
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Old 10-20-2016, 01:16 AM
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NeverBoneStock
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I tried contacting anybody at CSF that would or could help me. They basically told me no help and to go through stilled. This is the new triple pass and I thought I bought one that didn't have the leaking issues. Sounded like a bad batch on the 370z forum. Guess I was wrong. Hopefully this one last longer
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Old 10-21-2016, 11:35 AM
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I apologize we did not live up to your expectations. I spoke with our customer service manager about this issue. We understand that going even a day without an update can be a little tough and with how busy we get sometimes we don't provide updates for a few days where there is nothing new to report. I know Customer Service emailed you tracking as soon as CSF sent it to us, but I also know that updating customers even when there is no progress is important for piece of mind.

Thank you for showing your concern and we will continue to work on improving our customer service experience for our customers.
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