I really don't see what you are, about me jumping off topic, when I replied directly to you asking about the return policy that you though was mentioned in this thread. I also was asking you what you meant by a resolution could've been made sooner. I asked you for the original owners full name, or phone number before, since I could look it up that way, and you couldn't provide either. The search in our invoicing system can only search using those two options.

I'm seeing that your hood may be an off one, and the original owner may have known, and not wanted to take care of it, since he was looking to sell the car. I will be getting a measurement of the diameter of the opening, and maybe you can see yours is larger. The other owner here stated it's an M8. I don't know if yours is any different, but at least it's some good info.

I also still don't know how you could email me all the messages you did, and still feel that the service I provided was bad. I never wrote to you with the same demeanor, language, or insults that you sent to me. The only reason you felt it was "bad", was because I didn't give an answer that suited you. What I did was give you an honest answer, based on what I knew and had done myself.

 

u never asked me for the name of the original purchaser or NON of his info now I am calling you a liar. If u did please feel free to post a screen shot in which u cannot because u never asked that.

Yes I DO feel your service was bad YOU told me to go to a hardware store and match up bolts and kept giving me the run around acting as if you were frivolous to my situation and mocking me but now we are just going back in circles again. You STILL have not one solution to this issue and apparently u are getting more help here from members than u are from your own company! This post has been going on for weeks now. Shall i remind you that just about everyone that comment on this post is not in ur favor buddy. Is it really that hard for you to call infinity and "ASK" what the hood latch measurements are? Hell u could google the manual. Pretty sure everyone here will agree that u sir... are beating behind the bush. do yourself the favor close the profile because u are going nowhere here and digging yourself in a deeper hole and stop commenting or, admin i ask u ban the member.

 

My apologies about that. You are correct and I didn't directly ask, because I was assuming that based on your initial email, as well as the last one you sent me.

Demo401 12/16/15 "I purchase a 08 G37s coupe from someone that included the carbon fiber hood you sell. It was never installed. He had purchased it online i do not where maybe direct or from second party but it is brand new never installed".

Demo401 1/5/16 "YOU STILL beat behind bush... I told you you f@cking moron I bought the car from a guy who never installed the hood when he got it he opened the box and disliked it. I took it with hardware taped to it which was to the lower part to the hood it definitely looks brand new and he has no reason to lie.I bought the car with the hood then a few months later I texted him about it he was not much help because he really does not want to help me. He and I got in to a disagreement over the deal we made after buying the car so he didnt want to help me. The HOOD PIN you MORON is the pins that is attached to the hood that latches on the car you know exactly what I mean but play stupid as **** to assist me even after all the photos I sent. Why dont you grow some ***** and be professional and call me my number it is attached to the email but you have NOT because of the ****ty service you provide you know exactly what my issue is and still deny knowledge of it. I have screen shot your last response that made you look even more dumber than Paris Hilton and i will definitely post it. Keep making yourself look like this I really appreciate it much

 

Grievances have been made. Complaints fielded and responded. Six pages seems quite enough for this thread. Am I right? When all is said and done it seems an attempt has been made to tarnish a reputation over a rather complicated and unique customer service issue. Move on.

Cheers.

 

Oh I have moved on, you must not care if you are stuck with a 1400 dollar paper weight i got over it I just didnt appreciate the service and I still dont. My email that he pasted was my response to him mocking me and "lol"ing at me I dont take nothing back.

Vis youre more worried about to trying subliminaly "bash" me than solve the issue at handwhat was the point in copying and pasting my email? You STILL pretend as clueless to my issue you still have no answers and you are the "Director of Marketing"?!? I can copy and paste what you typed too where you said "gee I wonder why you lost communication with original owner" and so on I just dont have the need to because thats what females do and everyone reading this threadj like i said are NOT in your favor fred.

Also, a FYI i met another person on facebook from FL that has this same hood and guess what? Same issue but only one side unlike my case is both. Pretty common after all maybe you didnt know about this issue because you didnt sell any with VIS from the looks of your service. Like I said i dont even care about the hood i'l sell it for $500 SHIPPED or i'lll set it on fire i really dont care. Glad this one post made such an impact on VIS and i made about 4 threads about this issue on different forums. As well as fb groups.

Being that you have NO solution Fred aka "Director of Marketing" Lets end it here. Well you at least because you continue to dig yourself deeper. I will be looking in to the chain of command and forward everything to them as well as the emails i'll let them deal with you Freddy

 

Yet they have us on their line card? If so, a purchase has not been made since 2011, and their account is not active. Everyone is entitled to their opinion, just as you have shown here. Some people swear by our products, and others think it's the worst thing around. I'm just not going to lie about anything. If I say we don't sell hardware, and that I don't know the thread size, it's not benefiting me in any way. If I could sell you something and make any type of profit, why wouldn't I? You're also the one who stated you had a military job, and nothing but time on your hands to do this. You were already at liberty to post our conversation, and you did. You also gave me permission to post your replies. I was honest, and I don't know what thread they used, and admitted that yours may have been a fluke, but haven't heard of other issues. I don't fabricate or manufacture the parts myself, and they are not done onsite, at our California facility. As far as emailing everything to whoever's in the chain of command, you're also at free will to do that as well, Darren. I have never attacked or insulted you in any of the emails. I was sarcastic and somewhat mocking to downplay the tone and language you were using with me, but that's all out in the open. I never denied that, or played a victim like you're portraying. I merely give my side to things you're saying, but I'm not supposed to? We're not some "big corporation" taking advantage of the consumer, and this all comes down to you not getting your way with the answers, or hardware that I don't even have, and taking it out on me.

Down South Customz - Online Performance Shop

It looks as though others have commented that they received better service, but that's of no merit, huh? As for "LOL'ing" in the email, it was to make light of the situation, and not make my statement sound like an insult. My response with that email, was to your email below. So as stated, I felt that a little sarcasm was ok, although some may have felt I shouldn't have at all.

Demo401 1/4/16 You cannot STILL tell me you do not know what the **** a HOOD PIN is?! So you geniuses there designed and build carbon fiber hoods, Cut threads to where the HOOD PIN goes in and not know what size it is or what a hood pin is? Not even cared to compare it to the stock hood pin IF you even did?? WHO DESIGNED THIS?? I repeated it over and over again the hood is BRAND NEW! only I installed it JUST to see how it looked that is when I noticed my OEM hood pins aka latch as i been calling it does not fit on YOUR HOOD!? Beating behind the bush is ALL youre doing I did not leave nothing out when I started my 4 "review" threads on this "company" seems you are the only one who doesnt have the "slightest" clue to what my issue is. One forum member had the same issue as me and had to DRILL holes to make pins and run safety pins with a cable, One member had to fabricate pins so clearly I am not the only one that has this issue. Not ONE member disagreed with my posts not ONE member defended your product.
This is the worst experience I have ever had with a company especially involving the amount of the item. I've gotten better service from china stores on eBay then you people I cannot believe the service I am getting HOW do you stay i business if you even are? I WILL be posting my review and experience with ripoffreport.com, Yelp, google reviews, comsumeraffairs.com, bbb.org facebook, and yes I will take the time to do since I have a desk job on a military base so this will help pass the time. Honestly might make a youtube video review as well when the weather warms up. Also go to a lot car meets in New England i'll be sure spread the word on the product. (Thumbs up)

 

Jesus christ... This conversation reminds me of my ex girlfriend she loves to have th elast word and bring up the past.

Clearly Down south customs does not have an account with you guys anymore for a very good reason (lol).

Here we go again back in a boomerang. Youre still talking about our emails now my job no one cares me and everyone else cares about YOUR service as a "market director" as you claimed to be Stop avoiding the main picture here! Admit that you have no solution to my issue besides "go to home improvement" store or "will have to fabricate" the hardware. get real here man. Still beating behind the bush from day one What kind of company do you guys run?? I have said in our emails before. If my G37 has an issue with it where I need to go to infinity they will NOT tell me to go to autozone or some other parts store or worst, "fabricate" my own.

Im done here Stop responding on my thread unless you HAVE A SOLUTION to my issue

 

Again, you have selective reading, and are very defensive. I'm only stating what we've spoken about. You're just collecting more emails to send to my chain of command, correct? You can say this and that, but heaven forbid I even do the same. Also to state it again, I only came on here because you told me that I didn't care to help people, and I do. I answered what I could, and admitted to what I couldn't. I also took the time to search this forum, and found only one other issue by 'Ice'. On top of that, I've said many times over that we don't sell hardware here, and that it is looking more and more that your issue is a localized problem. I even stated that it might possibly be an error in our manufacturing facility, using the wrong female end, but you've been less than cooperative. So I really don't get what you mean about "beating around the bush". The reason I asked you to go to a home improvement store is because the hood is in your possession, and they have a board with all various sized female ends, and you can take your striker and see which board it screws into. Then that would give us more of an indication if the wrong end was used on the the hood in your possession. If you told me the bolt size that fit into your hood, I would personally go out and buy that bolt, to test onto a hood here. If it didn't fit, then that was a flaw in that construction, but if it does, that might mean that Infiniti might use different strikers for various models/years. I wasn't even sure if you tried both sides, or just one. Infiniti would probably not send you to a separate store, because they manufacture the entire car, and source everything specifically. Their operations trump ours in every aspect, and they will sell you just about anything. If you think that manufacturers have everything at all times, try buying the front or rear end from a Lotus, and see what answers they give you. Not only are there several different attachment versions, but many if not all are discontinued from production.

 

i have selective reading. Another insult by the opponent


Bump

 

I bought hood anyway, to test out this issue. Pins fit.
Bump stops didn't, but those can be shaved down easily as its rubber.
Small 1cm dip at front by headlights, but prolly because bump stops not shaved and put in yet or because gas struts were on. Will be shaving down bump stops and removing struts to see if changes things. Its actually barely noticeable as is, unless u looking at it from standing in front like opening it.
I may be able pull weatherstripping up too, so it blacks out white, then couldn't notice it. Car is white btw.
Overall still happy. Most Carbon pieces take some kind of adjustment or tweaks.
Sorry demo, Fred was nice during my interactions, and genuinely seemed to want to get to bottom of pins fitting or not. Just goes to show, buying parts from third party is a caveat emptor kinda situation. (Buyer beware)

Just reporting my experience
Link to review
https://www.myg37.com/forums/body-in...iber-hood.html

 

So you bought the hood "Just to test fit"? A potential customer will always receive good service. Since your pins fit that means VIS randomly taps wrong sizes and leaves the customer with the headache. And i didnt buy it from a 3rd party if you the whole thread you will see how I got it and you would see his "customer service" to my issue.
You bought the hood from him of course he is going to be super nice to you to make the sale and he may have wanted to get to the bottom of the pins fitting with you because you were his scapegoat (no offense) since he has no one at VIS to solve the issue he sold it to you and waited to "see" (who even does that?). You took a chance and that is awsome that you are happy even after reading this thread you to the chance anyway. Of course fitment is and always been crap from just about every review I read and i know it cant be perfect. Thanks for sharing your experience! My experience with Fred will not change. I find dude to be very unprofessional with the worst service I have ever experience with any company.

 

Hello, I googled carbon fiber hoods for my vehicle and stumbled upon this thread and registered so that I can post and comment. Appears to be quite a debate here regarding this hood. One thing I know from experience, Is that the customer is always right. It really sucks that this is happening to you demo401 I would be upset if I were in your situation but I think the thread reducer is a good idea if going that route I would use red loctite. All said and done I think im going to steer away from VIS being that I am shopping around for a hood on my build.
Good luck brother

 

Selective reading is not an insult. The reason I've stated that is because I've said in our emails, and the posts here that I didn't know the size of the female end on your hood, and genuinely tried to help. I don't know how you can refer to that as an insult, given what you've written. We're also not opponents, this thread was a review on the product, that also was your opinion of the service I provided, and to attempt to figure out if the problem was the hood, or something with your strikers.

Thanks for the review, and glad you're happy with the hood, and even more glad everything fits. The bump stop opening may just need to be opened a little more, but you can always twist that in more (continuing the line more, to be able to twist it in further) so that you don't have to shave the bump stop down. The gap may go away with adjustments, or without the gas struts. Worst case scenario, you can weight it down on a warm/hot day (85+) and get it to conform tighter.

He received the same service you did, until you thought my suggestion was a dumb idea, and began to get more irate, and insulting in the continuing emails. 3rd party meant that you received it from the guy who sold you the car, after he got it from someone else, or us directly. If you read Phx-G37s post, he was already looking into this hood, and decided to "bite the bullet" and get it anyways.

I'm sorry you feel that way after reading through this extensive thread, and everything included. I would recommend Seibon, if not going with something from us, because they're our biggest competitors for a reason, and they put out a pretty good product.

To address that the "customer is always right", I openly disagree with that. I have been wrong myself in some cases when dealing with restaurants or purchases I've made, and it's different when you're dealing with emotions and issues that benefit you directly. Me selling hardware or anything else to Darren would've been much easier, and that would be a profit on our end. Problem is that I stated that I didn't know why it didn't fit, and would suggest that he find the corresponding bolt size, and that would determine whether it was an error on the production end, or if his particular model may have a different size.

While the customer may not be right all the time, I will approach everyone with mutual respect and courtesy. I will not tolerate anyone belittling or insulting myself, or staff here. I didn't curse or call anyone names, so the line was crossed right there. Treat people as you would like to be treated, and you get a lot more help being polite and courteous, than feeling entitled and disrespectful.

 

This thread has had a couple of good Q&A's but has become too much of a back and forth. Thank you all for your input.