Im with Sway NV on everything he said.

 

Appalled? My professionalism was still kept up after several emails being told off. I didn't come on here to make excuses, but only to address what the OP stated about myself or the company not caring about what people thought. The help I offered was sincere, but the response I got was not. Professionalism is me not posting the email string, unless the OP allows me to, because THAT is professionalism. You're a purchaser for a large company, and I also highly doubt that you are giving, or receiving the types of emails that the OP sent to me. I didn't revert to name calling, or anything. My "trolling" was self admitted, because I'm not going to lie about any of my actions. There's a time and place for everything, and I conducted myself well, in my eyes. The only thing that I did not do well was "trolling", so I called myself out on that, instead of leaving it vague.

The only reason I answer questions from a general customer service email, is because as management, I care about the level of service and consistent answers that a person will receive. I don't care if he got that for free, found it on the street, or has a competitors product. A question is a question, and I'm not better than anyone to ignore any inquiry, regardless what I think of it.

 

VIS has no reason to bend over for op. The hood was purchased from someone else, not the company. The home to pick is with the original owner and the shop that did all the work. Vis did recommend possible what to do. The part op needs is called a striker. Here is one you can buy.
http://www.rpidesigns.com/shop/item.aspx?itemid=2019&gclid=Cj0KEQiA2b20BRDj4buduI G-y9EBEiQAhgMGFYoD1-3peN4iX0ZDSYJQCqVKoPDvvLJFq3WzJBsk9vkaArgU8P8HAQ

Second route to take is take the hood and OEM strikers to a custom fabrication shop and they can it work.

Or just sell the hood so your not having to deal with the "racing" look.

 

Nice s/n, if that's a play on Mongoose? Thank you for the link. I will definitely save that so I can better assist anyone in the future. As stated, I will answer any questions people have, that I can help with. I just replied to an email today asking for a reliable source for an H22 Honda engine, and we don't sell anything besides body parts. Again, if I can help anyone with anything, I definitely will.

 

Those will work but a heads up. They will need to molded into the hood or bolted on. I would go with the latter. I could not find the ones used by siebon, vis or any composite hoods. As with mostly all aftermarket products, its recommended to have it installed by an experienced shop or installer.

The s/n is a play on my first name and nick name.

Attached are the strikers for hood that I have.

 

Won't be buying anything from VIS anytime soon as well with that kind of "customer service."

 

Would you post pics of your hood to show fitment and under the hood where these strikers are mounted?

 

The hood that I have is a siebon hood. Can't say for sure about the vis hood but should be of same construction type. You will notice that on the last picture there is a helicoil insert type for the strikers to thread into. This is the most outboard hole on either side of the hood. I'm trying to locate a source to get the strikers alone.

 

Thank you so much for not only the initial explanation, but to elaborate and provide pictures too. It helps me to know, and for any other member that could potentially run into this problem.

 

I could see that there could be a little hard to really understand what was emailed to me, in several different messages that were sent to me, but I still do not see what was so wrong about my reply to him. What he posted publicly with my permission, was the worst email example he could provide. This wasn't my reply after 1 or 2 extremely rude and profanity filled emails, but many. I have re-read the email after 4 negative feedbacks given, and I have yet to see anything worse than some sarcasm, after being called names, and so forth. I never attacked him, or even came close to that level. I do appreciate any and all feedback though.

 

VIS u SUCK u came on this post expecting something different by commenting and BACKFIRED! "lol" at that. Some one on fb group might/(was) be buying your hood this week thanks TO ME and this thread he hopefully wont now. Im STILL stuck with a hood thats sitting in the basement. VIS is STILL yet of no help to my issue. REALLY? Directing me to a hardware store?!?! lol gooooood tip bruh

 

bro the "vis" hood has like two holes on each side. one is threaded the other isnt, which is larger than than the OEM latch apparently VIS "doesnt know what im talking about" why should I take my time out to buy or fabricate a striker/latch because they failed to provide such a simple hardware? Can make a carbon fiber hood but cant thread it to the OEM specs then sells it to costumers and not tell them about it sounds legit? Reason i am supposedly the "first" customer with this issue is because they mostly sell to companies that sell them to their customers and they have no choice but to fab up the latch in order to "sell" the item and please the customer. they wont order a customer a hood install it half assed leaving it not locked to the car drive off and it pops up in to their windshield leaving them liable of course they are going to do whatever it takes to install it right. My hood mustve been purchased direct on their website leaving the purchaser stranded for all i know and left me with the headache when I bought the car. Makes sense doesnt it?

 

ALL, it is fine to post personal opinions and reviews. As a reminder, please be professional (think/reread before you type and post)!

 

understood.
Just pretty upset behind this "Company". He has not made any effort to help me but came on here to defend himself. like the other member said, that was unprofessional. Not too happy with sitting on a $1200 paper weight even though I did say i am not in to the look I was going to install it for car meets/events and then remove afterwards. That is irrelevant anyway also was my relationship with the original owner of the vehicle that included the hood. I cant believe a company could sell a product to someone with no hardware or support even though I was not the original buyer of the product it was brand new and i expected some some type positive support. I didnt get "irrational" tell later on in emails when he stopped responding after telling me about my disagreement with the original hood owner (which had nothing to do this) and sending me to home improvement store and beating behind the bush pretending he had no clue to what I was talking about after sending numerous photos. I felt he trying was to belittle me.

 

I cannot retrace what was given to the original purchaser of the hood. I was never given his name, or any other information. You also stated that the hood was given to you, when you purchased the car. That's besides the fact, and let's assume that you bought the hood at the full retail price of $1262. This doesn't change the fact that it was purchased second hand, and the original purchaser stated that he didn't know where the missing items were. Then when I asked you if you can check all that with him, you said you guys got into an argument, and he won't answer you anymore. I also didn't have any hoods available to check what they actually did, or didn't come with.

Another thing is that I did not come on here to defend my character, or this company. The only reason I created an account and replied to anything, is because you said that I don't care about helping people, what they think, or anything. I try to be as helpful as possible, and you just weren't satisfied with the answer I gave you. We don't sell hardware. You're still bitter about the honest answer I gave, because you still wrote, "VIS is STILL yet of no help to my issue. REALLY? Directing me to a hardware store?!?! lol gooooood tip bruh". If you talked someone out of a purchase to be spiteful, that's completely fine, and your opinion is your own. I wouldn't want to change that, if that's how you truly feel. One thing is that I am not above anyone, and certainly not beneath anyone. Your emails were very disrespectful, and then very insulting afterwards. I appreciate any and all business, regardless whether it's a large or small one, from wholesale or retail, but we don't need anything when it comes to anyone disrespecting us. I don't stand for anyone that would treat my co-workers that way, or myself. I never ignored you, and answered your questions to the best of my ability, and you just weren't happy. The reason you would need to test out bolts, is because they may change depending on the availability of the glassed in female ends, at the time of production. If they were using one for a 10mm, and they run out, they will switch to the closest available one within reason, to finish production. They will not halt everything, and continue when the 10mm arrive. Nothing I advised you to do, is nothing that I haven't done myself, or given to someone else.

Below is an email that I had with one customer who I couldn't help at all, but was very respectful and understanding. I never turned my back on anyone, and will never lie or mislead, regardless if the answer is "good" or "bad". This was the conversation from 12/27/15 to 1/11/16.

Customer: Hi,

I recently purchased a 2008+ STi VRS Style hood from a friend who bought it new. It rains quite a bit (Vancouver, BC, Canada) where I am, and I am afraid of water pooling near the battery area during heavier rain.

Do you have rain guards that can go onto the mesh bits for the winter?

Me:Hello ***,

The hood should have came with rain guards. Did he remove them?

Customer:Yes I think he only ran the hood in summer when it didn't rain. Hoping I could continue having the hood on year round

Do you have any options for replacements?

Me:Ahh… Unfortunately we don’t sell the rain guards separate. You can probably mock something up, since there should be female ends to attach bolts to.

Customer:
That's unfortunate as I'm not really handy with fabrication. I do appreciate your getting back to me however.

Will continue to speak the good quality of VIS whenever someone asks about my car