Stillen Splitter Flew Off???!!??
if its a fine thread, it wouldn't take anything to yank or pull sideways or straight out.
the screws used are fine and small. so tell me how they support anything to be considered significant enough to cause the warranty to be expired.
personally i think stillen should develop a stronger mounting with the 8 screws, and increase a large diameter washer on those screws and the amount of screws. the turn-buckles shouldn't be used as apart of the mounting- but more so for a JUST IN CASE SPEEDS ARE OVER 100+ scenario. my 2cents.
-you yet again are deflecting the actual question.
im not questioning the strength or the quality of the turn buckle. i am very well aware that piece of equipment could probably suspend over 100lbs on the threading.
-IM QUESTIONING THE TEENY-TINY SCREWS that those strong turn-buckles are attached with. just because you take a piece of strong solid steel and use a piece of gum to stick it to the wall, doesn't mean it could support hundreds of pounds.
again. if 8 screws much larger than the turn buckle screws CAN NOT ALONE HOLD THIS PIECE ON A CAR AT SPEEDS AROUND 40-50MPH, HOW CAN 4 TINY SCREWS SUPPORT THE PIECE FROM NOT RIPPING OFF THE PLASTIC OR THE FASCIA?
(i personally dont think the thread on the the screws could hold much by being screwed into plastic fascia)
im not questioning the strength or the quality of the turn buckle. i am very well aware that piece of equipment could probably suspend over 100lbs on the threading.
-IM QUESTIONING THE TEENY-TINY SCREWS that those strong turn-buckles are attached with. just because you take a piece of strong solid steel and use a piece of gum to stick it to the wall, doesn't mean it could support hundreds of pounds.
again. if 8 screws much larger than the turn buckle screws CAN NOT ALONE HOLD THIS PIECE ON A CAR AT SPEEDS AROUND 40-50MPH, HOW CAN 4 TINY SCREWS SUPPORT THE PIECE FROM NOT RIPPING OFF THE PLASTIC OR THE FASCIA?
(i personally dont think the thread on the the screws could hold much by being screwed into plastic fascia)
that makes plenty sense. and it depends on the threading of the screw.
if its a fine thread, it wouldn't take anything to yank or pull sideways or straight out.
the screws used are fine and small. so tell me how they support anything to be considered significant enough to cause the warranty to be expired.
personally i think stillen should develop a stronger mounting with the 8 screws, and increase a large diameter washer on those screws and the amount of screws. the turn-buckles shouldn't be used as apart of the mounting- but more so for a JUST IN CASE SPEEDS ARE OVER 100+ scenario. my 2cents.
if its a fine thread, it wouldn't take anything to yank or pull sideways or straight out.
the screws used are fine and small. so tell me how they support anything to be considered significant enough to cause the warranty to be expired.
personally i think stillen should develop a stronger mounting with the 8 screws, and increase a large diameter washer on those screws and the amount of screws. the turn-buckles shouldn't be used as apart of the mounting- but more so for a JUST IN CASE SPEEDS ARE OVER 100+ scenario. my 2cents.
Yes, it does provide enough support for the splitter, when used in conjunction with the other fasteners.
Whether you feel they are "teeny" or robust, it does the job as intended. If you choose not to use them, it's up to you on what needs to be done to secure the splitter, and outside of the scope of our development.
Hey,I didn't bother reading the whole thread, but the fasteners that it comes with are not sufficient, I knew that right away... If you want it to stay on without the turn buckles, you must drill out about 12 evenly spaced 1/4" holes and thru bolt using bolts, fender washers, and lock nuts x 12. That way if it's coming off, the whole bumpers' going with it!! I love mine and I've had it up to 130mph with out turnbuckles...
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I think there is a serious failure of logic and English in this thread. Let me bring light the real issue.
First, to the people who installed the lip without the turnbuckles: Unfortunately it is your fault IF the turnbuckle was not installed (unless you take it to court in which it should not be too difficult to prove, just costly [see below]). TBH They could be installed on your rear wing if you so chose. TWO things are significant here. Stillen does NOT state that it must be installed by a professional. AND it does NOT say HOW it should be installed. The directions say it can be "installed any way you like." So unfortunately you are still at fault if you did not install these pieces somewhere.
Stillen is avoiding 3 issues.
1. IF it is true that customer service told someone that the turn buckles were cosmetic, then Stillen has the responsibility of replacement. Bickering about the time of the calls etc is just childish IMO. The verbiage in the instructions YOU provided lends itself to what the OP said happened. (It should be obvious at this point in the thread that Stillen is avoiding EVERY opportunity to take responsibility. Correct me if I am wrong but they have not even addressed their atrocious English in the instillation instructions.)
2. Stillen has NOT provided sufficient instructions for this piece. We have the instructions telling us that we can install turnbuckles any way we want and some guy at Stillen telling us they are extremely functional. So which way is it? Do not give me some horse poop about a picture. Based on YOUR verbiage that could simply be one of the “MANY” ways it can be installed. If someone had installed them, as previously suggested, all the way on the outsides, or in another non-functional spot (like underneath the car) the splitter would still have ripped off. My guess is that you would still be posting in this thread like a little kid with hurt feelings.
3. Stillen you have attempted to justify your position with more weak-sauce rhetoric. This whole analogy of the screws in the wall… LOL give me a break Stillen. Perhaps you should go to an engineer and pay him some money to give you a Wikipedia ‘stength’ <-- lol definition of material strengths (or just go to Wikipedia). You are commenting on shear vs tensile strength. A great attempt at proving your point except for the fact we do not have a wall, we have a very thin piece of PLASTIC that was not designed in any way to hold a screw. Plus you have little screws NOT proportional to the force at work.
Whatever happened to the customer always being right? What is your ACTUAL cost of a splitter? Why not just charge him S&H and call it a day. You could have turned this thread into a REASON to buy parts from Stillen. Instead all I am reading is reasons not to.
I much rather buy from a company that says, “We made a mistake. Here are the steps we are taking to correct that mistake. Replacement parts will be provided until this date and we will attempt to contact everyone who has bought one.” Instead here is a company that is trying to defend their position and failing miserably.
Between my 2 Z cars and my G37, I WOULD have spent a good amount of money with you (I even have you marked down on my mod lists). On principle alone, until you fix your wrongs and go a step beyond out of ethical motivation, I will not spend a single dollar on your products.
First, to the people who installed the lip without the turnbuckles: Unfortunately it is your fault IF the turnbuckle was not installed (unless you take it to court in which it should not be too difficult to prove, just costly [see below]). TBH They could be installed on your rear wing if you so chose. TWO things are significant here. Stillen does NOT state that it must be installed by a professional. AND it does NOT say HOW it should be installed. The directions say it can be "installed any way you like." So unfortunately you are still at fault if you did not install these pieces somewhere.
Stillen is avoiding 3 issues.
1. IF it is true that customer service told someone that the turn buckles were cosmetic, then Stillen has the responsibility of replacement. Bickering about the time of the calls etc is just childish IMO. The verbiage in the instructions YOU provided lends itself to what the OP said happened. (It should be obvious at this point in the thread that Stillen is avoiding EVERY opportunity to take responsibility. Correct me if I am wrong but they have not even addressed their atrocious English in the instillation instructions.)
2. Stillen has NOT provided sufficient instructions for this piece. We have the instructions telling us that we can install turnbuckles any way we want and some guy at Stillen telling us they are extremely functional. So which way is it? Do not give me some horse poop about a picture. Based on YOUR verbiage that could simply be one of the “MANY” ways it can be installed. If someone had installed them, as previously suggested, all the way on the outsides, or in another non-functional spot (like underneath the car) the splitter would still have ripped off. My guess is that you would still be posting in this thread like a little kid with hurt feelings.
3. Stillen you have attempted to justify your position with more weak-sauce rhetoric. This whole analogy of the screws in the wall… LOL give me a break Stillen. Perhaps you should go to an engineer and pay him some money to give you a Wikipedia ‘stength’ <-- lol definition of material strengths (or just go to Wikipedia). You are commenting on shear vs tensile strength. A great attempt at proving your point except for the fact we do not have a wall, we have a very thin piece of PLASTIC that was not designed in any way to hold a screw. Plus you have little screws NOT proportional to the force at work.
Whatever happened to the customer always being right? What is your ACTUAL cost of a splitter? Why not just charge him S&H and call it a day. You could have turned this thread into a REASON to buy parts from Stillen. Instead all I am reading is reasons not to.
I much rather buy from a company that says, “We made a mistake. Here are the steps we are taking to correct that mistake. Replacement parts will be provided until this date and we will attempt to contact everyone who has bought one.” Instead here is a company that is trying to defend their position and failing miserably.
Between my 2 Z cars and my G37, I WOULD have spent a good amount of money with you (I even have you marked down on my mod lists). On principle alone, until you fix your wrongs and go a step beyond out of ethical motivation, I will not spend a single dollar on your products.
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I think there is a serious failure of logic and English in this thread. Let me bring light the real issue.
First, to the people who installed the lip without the turnbuckles: Unfortunately it is your fault IF the turnbuckle was not installed (unless you take it to court in which it should not be too difficult to prove, just costly [see below]). TBH They could be installed on your rear wing if you so chose. TWO things are significant here. Stillen does NOT state that it must be installed by a professional. AND it does NOT say HOW it should be installed. The directions say it can be "installed any way you like." So unfortunately you are still at fault if you did not install these pieces somewhere.
Stillen is avoiding 3 issues.
1. IF it is true that customer service told someone that the turn buckles were cosmetic, then Stillen has the responsibility of replacement. Bickering about the time of the calls etc is just childish IMO. The verbiage in the instructions YOU provided lends itself to what the OP said happened. (It should be obvious at this point in the thread that Stillen is avoiding EVERY opportunity to take responsibility. Correct me if I am wrong but they have not even addressed their atrocious English in the instillation instructions.)
2. Stillen has NOT provided sufficient instructions for this piece. We have the instructions telling us that we can install turnbuckles any way we want and some guy at Stillen telling us they are extremely functional. So which way is it? Do not give me some horse poop about a picture. Based on YOUR verbiage that could simply be one of the “MANY” ways it can be installed. If someone had installed them, as previously suggested, all the way on the outsides, or in another non-functional spot (like underneath the car) the splitter would still have ripped off. My guess is that you would still be posting in this thread like a little kid with hurt feelings.
3. Stillen you have attempted to justify your position with more weak-sauce rhetoric. This whole analogy of the screws in the wall… LOL give me a break Stillen. Perhaps you should go to an engineer and pay him some money to give you a Wikipedia ‘stength’ <-- lol definition of material strengths (or just go to Wikipedia). You are commenting on shear vs tensile strength. A great attempt at proving your point except for the fact we do not have a wall, we have a very thin piece of PLASTIC that was not designed in any way to hold a screw. Plus you have little screws NOT proportional to the force at work.
Whatever happened to the customer always being right? What is your ACTUAL cost of a splitter? Why not just charge him S&H and call it a day. You could have turned this thread into a REASON to buy parts from Stillen. Instead all I am reading is reasons not to.
I much rather buy from a company that says, “We made a mistake. Here are the steps we are taking to correct that mistake. Replacement parts will be provided until this date and we will attempt to contact everyone who has bought one.” Instead here is a company that is trying to defend their position and failing miserably.
Between my 2 Z cars and my G37, I WOULD have spent a good amount of money with you (I even have you marked down on my mod lists). On principle alone, until you fix your wrongs and go a step beyond out of ethical motivation, I will not spend a single dollar on your products.
First, to the people who installed the lip without the turnbuckles: Unfortunately it is your fault IF the turnbuckle was not installed (unless you take it to court in which it should not be too difficult to prove, just costly [see below]). TBH They could be installed on your rear wing if you so chose. TWO things are significant here. Stillen does NOT state that it must be installed by a professional. AND it does NOT say HOW it should be installed. The directions say it can be "installed any way you like." So unfortunately you are still at fault if you did not install these pieces somewhere.
Stillen is avoiding 3 issues.
1. IF it is true that customer service told someone that the turn buckles were cosmetic, then Stillen has the responsibility of replacement. Bickering about the time of the calls etc is just childish IMO. The verbiage in the instructions YOU provided lends itself to what the OP said happened. (It should be obvious at this point in the thread that Stillen is avoiding EVERY opportunity to take responsibility. Correct me if I am wrong but they have not even addressed their atrocious English in the instillation instructions.)
2. Stillen has NOT provided sufficient instructions for this piece. We have the instructions telling us that we can install turnbuckles any way we want and some guy at Stillen telling us they are extremely functional. So which way is it? Do not give me some horse poop about a picture. Based on YOUR verbiage that could simply be one of the “MANY” ways it can be installed. If someone had installed them, as previously suggested, all the way on the outsides, or in another non-functional spot (like underneath the car) the splitter would still have ripped off. My guess is that you would still be posting in this thread like a little kid with hurt feelings.
3. Stillen you have attempted to justify your position with more weak-sauce rhetoric. This whole analogy of the screws in the wall… LOL give me a break Stillen. Perhaps you should go to an engineer and pay him some money to give you a Wikipedia ‘stength’ <-- lol definition of material strengths (or just go to Wikipedia). You are commenting on shear vs tensile strength. A great attempt at proving your point except for the fact we do not have a wall, we have a very thin piece of PLASTIC that was not designed in any way to hold a screw. Plus you have little screws NOT proportional to the force at work.
Whatever happened to the customer always being right? What is your ACTUAL cost of a splitter? Why not just charge him S&H and call it a day. You could have turned this thread into a REASON to buy parts from Stillen. Instead all I am reading is reasons not to.
I much rather buy from a company that says, “We made a mistake. Here are the steps we are taking to correct that mistake. Replacement parts will be provided until this date and we will attempt to contact everyone who has bought one.” Instead here is a company that is trying to defend their position and failing miserably.
Between my 2 Z cars and my G37, I WOULD have spent a good amount of money with you (I even have you marked down on my mod lists). On principle alone, until you fix your wrongs and go a step beyond out of ethical motivation, I will not spend a single dollar on your products.
Longest argument I've ever seen, albeit with great points combined with some actual grammar. +1 to that! 
My opinion: It's beyond obvious that Stillen's unclear instructions need to be RE-WORDED to such a state wherein there is no doubt in the installation itself nor in the necessity and placement of the turnbuckles. Stillen would gain way more support if they said, "hey, our instructions weren't clear enough. Sorry. We're also sorry for whoever was the retard in our CS that told you the turnbuckles were optional. And even if it isn't particularly our direct fault, we'll go ahead and get you a new one free of charge, anyway." Guaranteed that everyone then would say, "yes, that's what a good company would do. Thank you, Stillen." And then everyone wouldn't have to argue, breaking Stillen's reputation with some great points. If the instructions are with doubt, they are not proper instructions. End of story.
Last edited by Soliditude; Aug 26, 2011 at 04:07 AM.
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Another thing that is bothering me. Why are you (Stillen) continuing to assume that the splitter will not come off if these turnbuckles are installed?
Do not AB fallacy your way out of this. Just because you have not heard of any cases does not mean that there has not been. Assuming that there are no cases, again, does not mean that the installation method you suggest is sufficient.
Where is your test data? Who installed it; was it a 'lay-man' or someone who knew what they were doing? What conditions was it tested under. How many different installations did you test? Must I continue?
It is clear to me as an engineer that you have no idea what is going on. Furthermore it is sad, as previously stated, you are [made up word inc] lawyering your way around the REAL issue AND the secondary issue. YOUR customer service allegedly told the OP something you are not willing to fess up to yet all the evidence supports. YOUR instructions are insufficient to procure (consistently) the results you claim.
In summation let me directly respond to your quote... "Whether you feel they are "teeny" or robust, it does the job as intended. If you choose not to use them, it's up to you on what needs to be done to secure the splitter, and outside of the scope of our development."
1.) If your development DID NOT test the splitter without the turnbuckles then how do you know they are needed, are sufficient, and they work?
2.) You are ASSUMING the turnbuckles do their job as intended. As of yet you have not explained nor shown any proof of such.
3.) "...it's up to you," is a completely invalid statement if your customer service or instructions show otherwise. (Which I think we have shown, at minimum, the latter to be lacking.)
P.S. Before you respond, please seek the council of someone who knows what they are talking about and can articulate such... lest I burst into nerd-rage mode and use angry words and all caps! lol In all seriousness, please think about the implications of what you are saying before you respond again. You are NOT helping your company out.
Do not AB fallacy your way out of this. Just because you have not heard of any cases does not mean that there has not been. Assuming that there are no cases, again, does not mean that the installation method you suggest is sufficient.
Where is your test data? Who installed it; was it a 'lay-man' or someone who knew what they were doing? What conditions was it tested under. How many different installations did you test? Must I continue?
It is clear to me as an engineer that you have no idea what is going on. Furthermore it is sad, as previously stated, you are [made up word inc] lawyering your way around the REAL issue AND the secondary issue. YOUR customer service allegedly told the OP something you are not willing to fess up to yet all the evidence supports. YOUR instructions are insufficient to procure (consistently) the results you claim.
In summation let me directly respond to your quote... "Whether you feel they are "teeny" or robust, it does the job as intended. If you choose not to use them, it's up to you on what needs to be done to secure the splitter, and outside of the scope of our development."
1.) If your development DID NOT test the splitter without the turnbuckles then how do you know they are needed, are sufficient, and they work?
2.) You are ASSUMING the turnbuckles do their job as intended. As of yet you have not explained nor shown any proof of such.
3.) "...it's up to you," is a completely invalid statement if your customer service or instructions show otherwise. (Which I think we have shown, at minimum, the latter to be lacking.)
P.S. Before you respond, please seek the council of someone who knows what they are talking about and can articulate such... lest I burst into nerd-rage mode and use angry words and all caps! lol In all seriousness, please think about the implications of what you are saying before you respond again. You are NOT helping your company out.
Oh jeez! It's real simple. Use all the supplied parts and it should not come off. Do it your own way and it is at your own risk. Try putting your wheels on with only half the lugs. Whose fault is it if they fall off? Infiniti?
I hate to generalize but this is what is wrong with our country. People dont pay attention or do whatever they want and then when things dont work out they want to blame anyone but themselves. Accountability! Learn it!
I hope you did not spill your hot coffee on yourself when the splitter came off or there goes another law suit.
I hate to generalize but this is what is wrong with our country. People dont pay attention or do whatever they want and then when things dont work out they want to blame anyone but themselves. Accountability! Learn it!
I hope you did not spill your hot coffee on yourself when the splitter came off or there goes another law suit.
you speak of "your development" and this knowledge on how "in conjunction" - well where did you get this data?
SOMEONE POST A PHOTO OF THE SCREWS THAT THE TURN BUCKLES ARE MOUNTED WITH.
Last edited by ImStricken; Aug 26, 2011 at 10:06 AM.
there was serious testing regarding the threading on the studs, the material of the metals, and the style of lug nut- all in proportion to the vehicle weight, torque power, and off-set. and no where does it state that lug nuts could be installed in many ways, and anyway you want.
there is a certain LB to torque them on with, and a star pattern to tighten the bolts with.
if your wheels broke off because they used less nuts then needed- you too would be crying foul.
i too am against frivolous claims of liability, but in this case the product that is being sold comes with less than par mounting equipment. and the company doesnt want to admit this, or correct this. the item needs more serious mounting screws, and a better stability bracket then simply relying upon 2 turn buckles. TURN BUCKLES SHOULD BE AN EXTREME BACK UP OF STABILITY, NOT APART OF THE MAIN STABILITY.
HERE IS A TYPICAL STI SPLITTER: LOOK AT THE DIFFERENCE.
THIS IS WHAT MEMBERS ARE FORCED TO DO TO HELP REINFORCE THE STILLER SPLITTER SO IT DOESNT FLY OFF: (this is what stillen should have tested and required for the mounting, instead of 8 simple screws and 2 turnbuckles)
I agree it could be better and the instructions are vague but I have not seen one post of someone that installed it properlly with the turnbuckels and the splitter flew off. Just sayin....
-and frankly thats irrelevant. it doesnt take much to realize the shoddy design that went into the mounting procedure.
^^Granted. But now we are making assumptions. Why stop there? I dont really like how the roof spoiler attaches either. It never fell off but that doesnt mean it didnt fall of someones car not on this forum.
Last edited by Kidcane; Aug 26, 2011 at 01:35 PM.
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I already placed my order 2 days before
