Stillen Splitter Flew Off???!!??
This has happened to several people. I dont really get how you could think the turnbuckles are cosmetic though. Lots of people opted not to use them and knew the risk so used bigger, better screws or some even used bolts plus 3M tape.
I'm sorry you've experienced an issue, but the instructions do indicate installation of the turnbuckles, as that's how the part was designed.
I realize there are some on here that are using the splitter without the turnbuckles, but additional reinforcement from below needs to take place.
If you can PM me with your name and order details, as well as who you spoke with, I'd be happy to look into this, but the part is shown and ships with turnbuckles, and yes they are functional, as the splitter is subjected to air, and can provide (not like racecar setups) additional downforce.
I realize there are some on here that are using the splitter without the turnbuckles, but additional reinforcement from below needs to take place.
If you can PM me with your name and order details, as well as who you spoke with, I'd be happy to look into this, but the part is shown and ships with turnbuckles, and yes they are functional, as the splitter is subjected to air, and can provide (not like racecar setups) additional downforce.
Stillen has gotten lots of bad press on this forum, that's for sure, some fair, some not, but in this case, the right thing to do (for reputation and integrity) is to replace the splitter or offer a very deep discount.
First off the turnbukles are according to them needed so it wont fly off. But I ve had the splitter on my G before and I've driven this car lets say in excess of 70MPH. At 70-90 MPH without the turnbuckles, the 3M double stick tape and those crappy little metal screws stillen gives you, it will rip right off!!!
A lot of us dont like the turnbuckless and the solution is about $10.00 bucks at HomeDepot, Lows or a local hrdware store. Buy about 10-16 stainless steels 3/4 inch to 1 inch screws with wide flat heads. That kept mine on at ecess speeds of 100MPH.
The screws you want to buy are not FLAT HEAD screws! You wantthe ones that are domed on the top of the screw head but are flat on the inside of the screw head so it mounts flush. Pic Here as example. :
A lot of us dont like the turnbuckless and the solution is about $10.00 bucks at HomeDepot, Lows or a local hrdware store. Buy about 10-16 stainless steels 3/4 inch to 1 inch screws with wide flat heads. That kept mine on at ecess speeds of 100MPH.
The screws you want to buy are not FLAT HEAD screws! You wantthe ones that are domed on the top of the screw head but are flat on the inside of the screw head so it mounts flush. Pic Here as example. :
I have to side with Stillen on this one. It comes with the parts and the instructions say to use them. Then there is common sense. Think about the downforce created on the splitter and where the screws are. How could you think it wont flex and eventually break?
That sucks man. I can see how maybe the turnbuckles would help the front portion, that is getting the most direct wind, from bending/fluctuating but don't see it tearing completely out of ALL the screws. That is ridiculous, had to have been a weak batch of urethane or something...
Straight out of their installation instructions:
"4. Last you will be installing the turnbuckles onto
the front of the fascia and top of the splitter.
Use the provided small self-tapping screws
and mount as shown or any way you like."
If it was required and designed that way, there wouldn't be an OPTION to put it on how "you would like it". I call BS in the CS (Customer Service)
Straight out of their installation instructions:
"4. Last you will be installing the turnbuckles onto
the front of the fascia and top of the splitter.
Use the provided small self-tapping screws
and mount as shown or any way you like."
If it was required and designed that way, there wouldn't be an OPTION to put it on how "you would like it". I call BS in the CS (Customer Service)
Not to call you out too much Josh, but this response is pretty weak.
Stillen has gotten lots of bad press on this forum, that's for sure, some fair, some not, but in this case, the right thing to do (for reputation and integrity) is to replace the splitter or offer a very deep discount.
Stillen has gotten lots of bad press on this forum, that's for sure, some fair, some not, but in this case, the right thing to do (for reputation and integrity) is to replace the splitter or offer a very deep discount.
I'm happy to look into what we can do for the customer, and feel bad.. of course that's irritating when a part you purchased gets destroyed, I'm an enthusiast, I own a G coupe, I'd be pissed. But I'd also have to recognize that I made a change to the part, and didn't follow the instructions, and didn't use the supplied hardware.
That sucks man. I can see how maybe the turnbuckles would help the front portion, that is getting the most direct wind, from bending/fluctuating but don't see it tearing completely out of ALL the screws. That is ridiculous, had to have been a weak batch of urethane or something...
Straight out of their installation instructions:
"4. Last you will be installing the turnbuckles onto
the front of the fascia and top of the splitter.
Use the provided small self-tapping screws
and mount as shown or any way you like."
If it was required and designed that way, there wouldn't be an OPTION to put it on how "you would like it". I call BS in the CS (Customer Service)
Straight out of their installation instructions:
"4. Last you will be installing the turnbuckles onto
the front of the fascia and top of the splitter.
Use the provided small self-tapping screws
and mount as shown or any way you like."
If it was required and designed that way, there wouldn't be an OPTION to put it on how "you would like it". I call BS in the CS (Customer Service)
I'm not aware of any parts failing with turnbuckles installed, which is why we include them.
I realize this is an unfortunate situation, and I'll look to see if we can help the customer out, but we do provide instructions and hardware for a reason, if a customer wants a different look or wants to customize something, we can't be responsible to ensure it's going to work.
Lets make this easy. Has anyone who installed it properly with the turnbuckles had their splitter snap off? If so THEN something should be done by Stillen. I dont recall seeing one thread with that being the case however, I have seen many threads where they have broken when NOT using the turnbuckles.
They can be installed in varying methods, which refers to where on the bumper you drill and attach them. These are stainless steel turnbuckles, and will add a significant amount of support.
I'm not aware of any parts failing with turnbuckles installed, which is why we include them.
I realize this is an unfortunate situation, and I'll look to see if we can help the customer out, but we do provide instructions and hardware for a reason, if a customer wants a different look or wants to customize something, we can't be responsible to ensure it's going to work.
I'm not aware of any parts failing with turnbuckles installed, which is why we include them.
I realize this is an unfortunate situation, and I'll look to see if we can help the customer out, but we do provide instructions and hardware for a reason, if a customer wants a different look or wants to customize something, we can't be responsible to ensure it's going to work.
I agree completely, all at the installers discretion. But there gets to be a grey area as to WHERE the turnbuckles being installed would still be covered under warranty. They could be installed all the way at the corners where they would ultimately be useless in this case. But, should still be covered since they were used, correct?
I do know there are quite a few successful in the installation without the turnbuckles, but that's a custom install..
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Josh, my point is I called Stillen prior to installtion and was told they were optional, and the directions do not make it clear that they are needed, only that they can be installed in any way you want, and the screws are so small with them they dont even seem like they could be supportive. The directions are grey, and should be re-worded, I'm obviously not the only one who has interpreted it that way, and the tech I talked to backed up that theory. Of course, nobody can find record of that call at this point....
As Weiboy stated we instaled everything right except for turnbuckle. Funny thing was I was only going 45 - 50 miles when that thing popped.
I think Stillin should include a large washer and more screws. I paid $250.00 these thing should be included.
I dont recall reading a warning on instruction saying" If turn bukle is not installed you have high risk of splitter coming off". Turnbuckle seemed to be just an option not part of installation. This is becoming an issue and as you can see it already happening on several people.
It suck because I only had that thing on my car for two weeks and I only drive my car on weekends........I deserve a replacement.!
I think Stillin should include a large washer and more screws. I paid $250.00 these thing should be included.
I dont recall reading a warning on instruction saying" If turn bukle is not installed you have high risk of splitter coming off". Turnbuckle seemed to be just an option not part of installation. This is becoming an issue and as you can see it already happening on several people.
It suck because I only had that thing on my car for two weeks and I only drive my car on weekends........I deserve a replacement.!
Last edited by G3708; Apr 26, 2011 at 03:13 PM.