John, I had the same issue about two months ago with the stock sensors. I thought one of my new tires was leaking down but they were all within range but the TPMS light wouldn't go off. I took it to the place I got the tires, and they apparently had a device for this kind of thing. They plugged it into the OBD-II port under the dash and did some kind of reset and I've had no problems since.

 

I did the reset on my old 350z. It's no sweat once you locate the harness. Gotta love the paperclip trick.

 

I think the issue is that the car can only store 4 sensors at a time, so if you have two sets of wheels, each with their own TPMS, you have to re-learn the sensors whenever you switch wheels. That's the setup I have with separate summer/winter wheels, and the TPMS light comes on about a day after I switch wheels and stays on until the sensors are re-learned.

Any tire place should be able to do the re-learn for you. With the tool they use, they go around to each wheel to "learn" each sensor and then plug into the ODB to program them into the car. The tire place I use claims they charge $20 to do this, but I've only been charged once. Usually the manager is there and does it for no charge - it only takes a couple minutes.

 

I've been reading and re-reading the damn paperclip relearn process. I should probably give it a try.

Failing that, I'm going to seek out a shop that can do this on the cheap.

Failing that, I'll go to the dealership and drop 1/2 hour labor.

 

Costco and Discount Tire have always reprogrammed my TPMS sensors for free, you should just stop by and ask them.

 

Discount Tire is not in New York anywhere. And we don't have a Costco around here, either. Someone has to be able to do this, though. I'll figger it out.

 

FYI, the paperclip process only works up through a certain model year. I have a 2012 and spent a long time looking for the right wiring harness before checking the service manual and discovering that the 2012 doesn't have that harness under the dash.

I just compared the 2010 and 2011 service manuals (see attached - page 1 for 2010 and page 2 for 2011), and it looks like your 2011 doesn't have the harness under the dash either (picture D on page 1). So you probably wouldn't be able to do it on your own anyway...

 

Oh. Well, crap. Thanks, redsoxfan5.

Found a local shop that will reset the TPMS for $4.99/wheel. They hook up to the OBDC, then walk around the car and wirelessly zap each corner. (paraphrasing) So... $20+tax, twice a year. I can live with that, assuming it works as it was just explained to me on the phone.

 

Went to the tire store today... they started the reset/relearn process, only to discover that one of the four new TPMS was faulty. The wireless tool registered three of them just fine one wheel at a time, but the right-rear kept coming in as faulty. They tried half a dozen times... no go.

(sigh)

So I've brought this up with Need4Speed, to see if they'll send me a replacement for the faulty one. Either way, I still have to go to a shop that can dismount + install + remount + balance a 10" wheel without scratching the crap out of it. Kind of a PITA.

 

G/L, gotta handle those CVTs w/ kid gloves around that tight caliper tolerance. I'm sure you'll let them know how critical it is

 

Need4Speed insists that I purchase the replacement TPMS. That was weird. Not at all what I was expecting. So now I'm buying a 5th sensor from N4S, then sending them my old one, at which point I "may" get reimbursed if they determine it's faulty. Maybe not. IDK. Either way, it's a PITA.

Funny how a $42 sensor and unexpected customer service is screwing with what should have been a wonderful experience on a $3000+ purchase.

 

That's definitely not what I had expected to hear... Maybe I'll keep looking around for a different retailer if I go with springs.

 

We'll see. Certainly seems like they're screwing the pooch here. Can't explain it.

You know, I absolutely love good customer service, and go out of my way to praise companies for it.

 

Sorry to hear things aren't going too smooth on your end Hopefully they'll realize how far a little good will goes and how fast bad transactions can spread on the net.

 

Same here. How a company handles returns and exchanges has a huge impact on me.

I've had to exchange defective parts before, and the companies that jump to send me a replacement get the stars. At the end of the day, my car isn't working right because of a problem with something I bought from you. Yes I know there is shipping time and you need to make sure what I have really is defective but can we just get this done?

I have a number of gauges in my diesel truck from a company called ISSPRO. They are an older design that has had a habit of getting screwy with readings as they age. I've had them almost ten years now so that's probably acceptable to see some issues on anything aftermarket. But I call anyway to see if they can troubleshoot. Lo and behold, of course I'm waaay out of warranty but they offer to sell me the newer version gauge (with all the cool bells and whistles) at cost. They drop it in the mail same day and I get it 2 days later in time for a trip. Needless to say I'll continue to be a customer of theirs.

I've had other experiences where all I got was "sorry." Yup, but I don't know who is more sorry, 'cause you're not seeing my $$ again...

Anyway I hope that Need4Speed makes it right for you.