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I didn't call or emailed them, I just logged on their site under my account and opened an RMA. The process might be a bit slower due to the Sema Show but they should be able to process your RMA.
Okay thanks for the tip! I'll give that a shot instead.
Jumbo Palace, I'm having the same issue, first time customer as well. Emailed them twice on their website and pm'ed them on here. I am sure they are busy with SEMA and I will just wait patiently on getting this resolved. From what I have heard from others is that they are good on responding and fixing issues.
I didn't call or emailed them, I just logged on their site under my account and opened an RMA. The process might be a bit slower due to the Sema Show but they should be able to process your RMA.
Originally Posted by JUMBO PALACE
Okay thanks for the tip! I'll give that a shot instead.
Just a quick update on mine (which I also submitted the RMA for). I rec'd another email on Monday 11/2 saying mine missed the shipping deadline for "internal reasons" and they would be shipping Tuesday 11/3. Tuesday came and went without a shipping confirmation so I replied to the "internal reasons" email this morning to find out if they shipped. I rec'd an email a couple hours ago saying they shipped today. I'll update again when I receive them and see if they work.
Glad you guys have all gotten help but I'm not having such an easy time. I've sent a few emails that haven't been answered, and their phone lines are not being monitored because of a trade show. I know DD is a well respected company but this is my first time dealing with them and I received a defective product and can't get any support.
Same here, no response to my emails and their phones go unanswered due to SEMA.
Same here, no response to my emails and their phones go unanswered due to SEMA.
Same here... 2 emails one on Sunday and one on Monday and pm'd on here, still no response. I'm sure they are short staffed right now b/c of SEMA, but I noticed that some people have received responses between then and now.
Just a quick update on mine (which I also submitted the RMA for). I rec'd another email on Monday 11/2 saying mine missed the shipping deadline for "internal reasons" and they would be shipping Tuesday 11/3. Tuesday came and went without a shipping confirmation so I replied to the "internal reasons" email this morning to find out if they shipped. I rec'd an email a couple hours ago saying they shipped today. I'll update again when I receive them and see if they work.
Yep same here..will update y'all when I install the new ones.
Hi all. DD got in touch with me last night and I informed them that I had tested my modules and submitted for an RMA. Phillip was very polite and told me they would get it processed asap. Fingers crossed!
. The lights look sweet though.
