Body Interior Exterior Lighting
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Old Oct 31, 2015 | 11:26 PM
  #61  
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Vizard_87
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well at least it's not just me so I'm not crazy
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Old Nov 1, 2015 | 09:04 AM
  #62  
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VaderK52
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Well I checked mine and yep they are hyperblinking also. Emailing DD
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Old Nov 1, 2015 | 10:55 AM
  #63  
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Phantom87
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I contacted them on Friday with the same issue, I think I remember them saying that there was a bad batch. Im just on a replacement to ship out.
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Old Nov 1, 2015 | 01:21 PM
  #64  
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I just went to the DD site and opened a RMA request. I linked their instruction video, my video of the hyperblinking as well as a link to this post showing that multiple customers are noticing the same issue.
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Old Nov 1, 2015 | 07:20 PM
  #65  
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STREETTEC
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From: Houston, TX
Yeah, just got mine Friday and installed today... I have the hyperblinking... part of the bad batch crew. Will get in touch with DD. Other than the hyperblinking, I like it!! The wife likes it a lot more as well. LoL
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Old Nov 2, 2015 | 03:55 AM
  #66  
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xmajd92
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Let me know what they say guys. I just installed mine too... Hyperblinking
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Old Nov 2, 2015 | 09:30 AM
  #67  
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Diode Dynamics
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If you are experiencing hyperflash with the G37 tail-as-turn™, please send an email to our customer service team: contact@diodedynamics.com

We will assist you and make sure you are taken care of

Thank you,
Nick C.
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Old Nov 2, 2015 | 10:45 AM
  #68  
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viper630
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Originally Posted by Diode Dynamics
If you are experiencing hyperflash with the G37 tail-as-turn™, please send an email to our customer service team: contact@diodedynamics.com

We will assist you and make sure you are taken care of

Thank you,
Nick C.
Thanks DD for your great response and customer service.

All I just checked my RMA request and it was just approved for a replacement.

Thanks again DD/Nick.
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Old Nov 2, 2015 | 12:02 PM
  #69  
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Al Czervik
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From: Spokane, WA
Originally Posted by viper630
Thanks DD for your great response and customer service.

All I just checked my RMA request and it was just approved for a replacement.

Thanks again DD/Nick.
+1 on this. I got notification replacement modules are on the way along with all the stuff needed for return shipping on the defective modules. Top notch!
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Old Nov 2, 2015 | 12:57 PM
  #70  
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jacob sami
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Originally Posted by Al Czervik
+1 on this. I got notification replacement modules are on the way along with all the stuff needed for return shipping on the defective modules. Top notch!
+1 good customer service, Ill be awaiting the new set and send back the defective modules Too, good to know they stand behind their products and response to fix the matters ASAP .
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Old Nov 2, 2015 | 02:44 PM
  #71  
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steven92
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I contacted DD but from what I am hearing the modules are defective, return to DD and they will reship replacement modules?
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Old Nov 2, 2015 | 04:25 PM
  #72  
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Originally Posted by steven92
I contacted DD but from what I am hearing the modules are defective, return to DD and they will reship replacement modules?
After you contact them they should ship a replacement with a return label for the defective one. At least that's what DD told me
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Old Nov 2, 2015 | 05:05 PM
  #73  
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viper630
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Originally Posted by xmajd92
After you contact them they should ship a replacement with a return label for the defective one. At least that's what DD told me
I went to their site and opened an RMA on my order on Sunday which was approved today. They're shipping a replacement w/ a return shipment slip/package for the old one.
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Old Nov 4, 2015 | 02:55 PM
  #74  
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From: NJ
Glad you guys have all gotten help but I'm not having such an easy time. I've sent a few emails that haven't been answered, and their phone lines are not being monitored because of a trade show. I know DD is a well respected company but this is my first time dealing with them and I received a defective product and can't get any support.
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Old Nov 4, 2015 | 03:01 PM
  #75  
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viper630
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Originally Posted by JUMBO PALACE
Glad you guys have all gotten help but I'm not having such an easy time. I've sent a few emails that haven't been answered, and their phone lines are not being monitored because of a trade show. I know DD is a well respected company but this is my first time dealing with them and I received a defective product and can't get any support.

I didn't call or emailed them, I just logged on their site under my account and opened an RMA. The process might be a bit slower due to the Sema Show but they should be able to process your RMA.
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