Vinny Ten Racing
06-21-2011, 11:04 AM
#1
Vinny Ten Racing
I’d like to start out by saying that I’m being as honest as possible. Here’s how my experience went down at Vinny Ten Racing:
As everyone knows I tried installing my RTP’s myself and was unsuccessful and stripped my passenger’s side top bolt. I stopped there and figured it was a job for a professional. I called VTR and spoke to Brandon. I made an appointment for Thursday, June 16, 2011 @ 9:30am.
Thursday comes by and unfortunately I couldn’t find my RTP’s. (I’m currently moving so everything is boxed up) I called VTR and explained I’d be late. I get there an hour later @ 10:30am. I tell the mechanic about the strip bolt. He attempts to remove the bolt and fails. VTR ended up sending me home (about 1 hour drive one-way) and re-scheduled me for today Monday, June 20, 2011 @ 9am. I was originally quoted $85 for the RTP installed but that changed to $125 since they would have to bolt-out the stripped bolt. I wasn’t upset with this at all since I was late to begin with and the bolt was stripped.
Monday comes by and I get there @ 9am to find only 1 mechanic and no Vinny nor Brandon in the building. We had a good conversation and chatted until they came in. My car finally gets on the lift an hour later around 10am. They start working on my car.
To make a long story short, it took VTR 6 hours to install my RTP’s. I came in and expected a 1-2 hour job as those on the forums have mentioned even with a stripped bolt. It turns out that the stripped bolt wasn’t even the issue. They had to extract both the stripped bolt and non-stripped bolt the same exact way! Yes, these bolts are notorious for not budging but by no means did I expect to stay there for 6 hours. In addition there is no waiting area or any chairs to sit down. I was not offered somewhere to sit and when it came to lunch time they had asked almost everyone in the shop what they wanted for lunch except me. I walked a few blocks and found a deli and had my lunch.
In addition to the six hours the mechanic had accidentally torched the rubber covering my fuel lines! It went on fire and the mechanic had to run for water to extinguish the flames. He insisted it was fine and that they are steel lines and there is nothing to be worried about. He went ahead and bandaged it up with heat tape. I took his word since he seemed honest.
After this grueling experience it’s finally done and I’m ready to pay and leave. I go into the office and I’m surprisingly told that I owe $350 for the work. Supposedly they are giving me a discount and charging me for fewer hours. I protested and stated that it’s unfair because I was never told it was going to cost me more than the original quote that was $125. If I had known it was going to take VTR 6 hours and it was going to cost me $350 for the install I would have never done it. I understand mistakes and new problems arise but the business must let the buyer beware. Unfortunately, Vinny and I had an argument about this situation. He had insisted that I should have known and it was my part to know that I will be charged per hour instead of the install cost initially agreed upon. I disagreed with him. For example, when a dealership realizes that a new problem arises or something needs to be done they give you a courtesy call stating the problem, giving you a new quote, and then finally asking for your approval to continue. I was more than willing to pay more than what I was quoted but it was the manner that I was approached with the issue is what frustrated me.
Has anyone else had this issue before? Have you ever gone to a shop agreed on a price and returned to a bill that is triple than what you expected? Am I supposed to just cough up the money and move on? I didn’t think so. That’s poor business ethics to me. If I was told ahead of time I would have most likely backed out or worked out a new price and then taken it from there. Vinny also stated that I was driving a $60,000 car and the money shouldn’t be an issue. I worked my *** off part time for 5 years and I’m currently unemployed as I am going for back to school for my MBA. What business is it how much money I have? If I drove a 99 Honda Civic you I have been charged differently? He also insisted that they used his method to remove the bolt and that he had invented it. Why did it take 6 hours to complete if they already had a method to remove these top two bolts? I know from personal experience and on the forums that many have successfully removed these top bolts (even stripped top bolts) in an hour or two. And that’s without a lift. It was also insisted that they were the best mechanics and much better than Nissan head techs. I even tried to tip the mechanic but unfortunately, Vinny came out running and forced the tip back to me and made a scene in the shop.
I can go on and on but I don’t want to turn this into a book. I would have been more than happy to fork up some money if it was handled differently. I had gone to VTR because of their reputation with our cars and I thought I was going to the best shop. I was willing to pay a little extra for knowing that I had the best shop working on my car. Unfortunately, it wasn’t as I had expected.
On a positive note, the mechanics and visitors were friendly and easy going. There were a lot of nice cars in the lot.
By no means am I trying to bash VTR or have any hard feelings. I’m just giving my feedback and my experience to the forum. I’ve heard good and bad stories about the shop and unfortunately, I didn’t have the best experience. Vinny did state that I am still welcomed to the shop but we’ll have to discuss the financials before any work was done. Honestly, after this experience I’m not too comfortable going back. After spending all that time there and seeing all the boosted cars I really had the urge to one day TT my car. It’s a shame that I had to experience this and I definitely didn’t want to leave on a bad note.
The day did not get any better. I did not expect to spend all day at VTR. I left around 4pm and I am my brother’s assistant coach of his baseball travel team. I had to have a friend pick him up and take him to the game. I arrived in the in the fourth inning. I’m also currently getting a CEL light with my GTM RTP’s. They did do a beating on the bolt to try to remove it. I’m going to reset the codes and hopefully the sensors are still good.
Didn’t mean to write a book but I just needed to vent. I’d appreciate and feedback. Good or Bad. This is my first time going through such a rough experience with a business.
Thanks
BTW.. I did leave paying the $125...
On top of everything since I left VTR my car is hesitating and throwing a CEL code p1148. It seems like the broke my header 02 sensor....
UPDATE:
As I had mentioned before I was going to keep everyone updated on my progress with VTR.
I am happy to say that everything has worked out and Vinny and I can finally put this experience behind us. My front o2 sensor was bad and he had placed an order for a new one and it arrived the next day. Thankfully, he covered the cost of the part and labor. Install of the new sensor was also very fast (about 10-15 minutes).
This issue should have not escalated this high. The day of the RTP install Vinny and I were both having off days and unfortunately we reached a disagreement. It is healthy to have disagreements and people will always disagree at one point. This disagreement led us both to be a little aggravated in which I made a thread about my experience at VTR. People make mistakes when they’re upset/frustrated/under the influence/etc. Instead of easing my mind and waiting to calm down and call VTR the next day I relied on the forums for support/opinions/feedback. Unfortunately, I didn’t realize at the moment that I was bashing VTR for their work. Even though at first Vinny and I had our differences I should have spoken to VTR directly before sharing my experience with the forums.
Gratefully, Vinny and I made up and both of us apologized for everything. I can honestly say that Vinny does run a nice shop and he does take care of his people. All his employees are all good people and do professional work.
You can even sit there and talk about cars all day. They are all knowledgeable and know what they’re doing. Vinny is constantly working on improving his shop. (He’s currently putting more money into his shop and adding more lifts) He’s truly keeping himself busy and he really loves what he does.
I hope we can all learn from this experience because I definitely did. I hope to attend all the meets, BBQs, track days, and all other events that VTR hosts. It’s nice to know that a shop not only works on your car but also has cars that participate in these events. We are all enthusiasts and it doesn’t get better than having another enthusiast work on your car.
As everyone knows I tried installing my RTP’s myself and was unsuccessful and stripped my passenger’s side top bolt. I stopped there and figured it was a job for a professional. I called VTR and spoke to Brandon. I made an appointment for Thursday, June 16, 2011 @ 9:30am.
Thursday comes by and unfortunately I couldn’t find my RTP’s. (I’m currently moving so everything is boxed up) I called VTR and explained I’d be late. I get there an hour later @ 10:30am. I tell the mechanic about the strip bolt. He attempts to remove the bolt and fails. VTR ended up sending me home (about 1 hour drive one-way) and re-scheduled me for today Monday, June 20, 2011 @ 9am. I was originally quoted $85 for the RTP installed but that changed to $125 since they would have to bolt-out the stripped bolt. I wasn’t upset with this at all since I was late to begin with and the bolt was stripped.
Monday comes by and I get there @ 9am to find only 1 mechanic and no Vinny nor Brandon in the building. We had a good conversation and chatted until they came in. My car finally gets on the lift an hour later around 10am. They start working on my car.
To make a long story short, it took VTR 6 hours to install my RTP’s. I came in and expected a 1-2 hour job as those on the forums have mentioned even with a stripped bolt. It turns out that the stripped bolt wasn’t even the issue. They had to extract both the stripped bolt and non-stripped bolt the same exact way! Yes, these bolts are notorious for not budging but by no means did I expect to stay there for 6 hours. In addition there is no waiting area or any chairs to sit down. I was not offered somewhere to sit and when it came to lunch time they had asked almost everyone in the shop what they wanted for lunch except me. I walked a few blocks and found a deli and had my lunch.
In addition to the six hours the mechanic had accidentally torched the rubber covering my fuel lines! It went on fire and the mechanic had to run for water to extinguish the flames. He insisted it was fine and that they are steel lines and there is nothing to be worried about. He went ahead and bandaged it up with heat tape. I took his word since he seemed honest.
After this grueling experience it’s finally done and I’m ready to pay and leave. I go into the office and I’m surprisingly told that I owe $350 for the work. Supposedly they are giving me a discount and charging me for fewer hours. I protested and stated that it’s unfair because I was never told it was going to cost me more than the original quote that was $125. If I had known it was going to take VTR 6 hours and it was going to cost me $350 for the install I would have never done it. I understand mistakes and new problems arise but the business must let the buyer beware. Unfortunately, Vinny and I had an argument about this situation. He had insisted that I should have known and it was my part to know that I will be charged per hour instead of the install cost initially agreed upon. I disagreed with him. For example, when a dealership realizes that a new problem arises or something needs to be done they give you a courtesy call stating the problem, giving you a new quote, and then finally asking for your approval to continue. I was more than willing to pay more than what I was quoted but it was the manner that I was approached with the issue is what frustrated me.
Has anyone else had this issue before? Have you ever gone to a shop agreed on a price and returned to a bill that is triple than what you expected? Am I supposed to just cough up the money and move on? I didn’t think so. That’s poor business ethics to me. If I was told ahead of time I would have most likely backed out or worked out a new price and then taken it from there. Vinny also stated that I was driving a $60,000 car and the money shouldn’t be an issue. I worked my *** off part time for 5 years and I’m currently unemployed as I am going for back to school for my MBA. What business is it how much money I have? If I drove a 99 Honda Civic you I have been charged differently? He also insisted that they used his method to remove the bolt and that he had invented it. Why did it take 6 hours to complete if they already had a method to remove these top two bolts? I know from personal experience and on the forums that many have successfully removed these top bolts (even stripped top bolts) in an hour or two. And that’s without a lift. It was also insisted that they were the best mechanics and much better than Nissan head techs. I even tried to tip the mechanic but unfortunately, Vinny came out running and forced the tip back to me and made a scene in the shop.
I can go on and on but I don’t want to turn this into a book. I would have been more than happy to fork up some money if it was handled differently. I had gone to VTR because of their reputation with our cars and I thought I was going to the best shop. I was willing to pay a little extra for knowing that I had the best shop working on my car. Unfortunately, it wasn’t as I had expected.
On a positive note, the mechanics and visitors were friendly and easy going. There were a lot of nice cars in the lot.
By no means am I trying to bash VTR or have any hard feelings. I’m just giving my feedback and my experience to the forum. I’ve heard good and bad stories about the shop and unfortunately, I didn’t have the best experience. Vinny did state that I am still welcomed to the shop but we’ll have to discuss the financials before any work was done. Honestly, after this experience I’m not too comfortable going back. After spending all that time there and seeing all the boosted cars I really had the urge to one day TT my car. It’s a shame that I had to experience this and I definitely didn’t want to leave on a bad note.
The day did not get any better. I did not expect to spend all day at VTR. I left around 4pm and I am my brother’s assistant coach of his baseball travel team. I had to have a friend pick him up and take him to the game. I arrived in the in the fourth inning. I’m also currently getting a CEL light with my GTM RTP’s. They did do a beating on the bolt to try to remove it. I’m going to reset the codes and hopefully the sensors are still good.
Didn’t mean to write a book but I just needed to vent. I’d appreciate and feedback. Good or Bad. This is my first time going through such a rough experience with a business.
Thanks
BTW.. I did leave paying the $125...
On top of everything since I left VTR my car is hesitating and throwing a CEL code p1148. It seems like the broke my header 02 sensor....
UPDATE:
As I had mentioned before I was going to keep everyone updated on my progress with VTR.
I am happy to say that everything has worked out and Vinny and I can finally put this experience behind us. My front o2 sensor was bad and he had placed an order for a new one and it arrived the next day. Thankfully, he covered the cost of the part and labor. Install of the new sensor was also very fast (about 10-15 minutes).
This issue should have not escalated this high. The day of the RTP install Vinny and I were both having off days and unfortunately we reached a disagreement. It is healthy to have disagreements and people will always disagree at one point. This disagreement led us both to be a little aggravated in which I made a thread about my experience at VTR. People make mistakes when they’re upset/frustrated/under the influence/etc. Instead of easing my mind and waiting to calm down and call VTR the next day I relied on the forums for support/opinions/feedback. Unfortunately, I didn’t realize at the moment that I was bashing VTR for their work. Even though at first Vinny and I had our differences I should have spoken to VTR directly before sharing my experience with the forums.
Gratefully, Vinny and I made up and both of us apologized for everything. I can honestly say that Vinny does run a nice shop and he does take care of his people. All his employees are all good people and do professional work.
You can even sit there and talk about cars all day. They are all knowledgeable and know what they’re doing. Vinny is constantly working on improving his shop. (He’s currently putting more money into his shop and adding more lifts) He’s truly keeping himself busy and he really loves what he does.
I hope we can all learn from this experience because I definitely did. I hope to attend all the meets, BBQs, track days, and all other events that VTR hosts. It’s nice to know that a shop not only works on your car but also has cars that participate in these events. We are all enthusiasts and it doesn’t get better than having another enthusiast work on your car.
Last edited by OMG35S; 04-09-2012 at 01:45 AM.
06-21-2011, 11:44 AM
#2
Wow that sucks to hear man...
I remember when I had my Berk HFCs installed at a local muffler shop. They quoted me $40 over the phone and he told me it would take no more than 30 mins. Job wound up taking 2.5hrs to complete but the mechanic still charged me $40 because that is what he quoted me. The muffler shop I went to is far less creditable than VTR.
I remember when I had my Berk HFCs installed at a local muffler shop. They quoted me $40 over the phone and he told me it would take no more than 30 mins. Job wound up taking 2.5hrs to complete but the mechanic still charged me $40 because that is what he quoted me. The muffler shop I went to is far less creditable than VTR.
06-21-2011, 12:01 PM
#3
Wow, that sucks! Especially after you thought a new mod should give you gains instead now you're facing new problems. Really blows.
There's other reputable shops in your area I believe. Have you tried performance motorsports? I think that's what their name is.
There's other reputable shops in your area I believe. Have you tried performance motorsports? I think that's what their name is.
06-21-2011, 12:36 PM
#4
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I used to live in NYC and a close friend had a nightmare with VTR working on his Supra. A year later and almost 60k down the drain, he had to tow the car out of his shop.
06-21-2011, 01:16 PM
#5
i still have a CEL light on.. you have test pipes, it's going to throw a code. I never did the non-foulers to stop the coding...t hats probably what it is...
but i went through the same case w/ my bolts not wanting to come off on my pipes...
The shop is still under renovation so there will be a customer waiting area in the future, it takes money and time to build. I'm sorry you went through this Adam.
I send a lot of people from the dealership straight to Vinny Ten and never have problems. We are all human and go through difficult situations.
At least it was installed the right way in the end.
but i went through the same case w/ my bolts not wanting to come off on my pipes...
The shop is still under renovation so there will be a customer waiting area in the future, it takes money and time to build. I'm sorry you went through this Adam.
I send a lot of people from the dealership straight to Vinny Ten and never have problems. We are all human and go through difficult situations.
At least it was installed the right way in the end.
06-21-2011, 02:00 PM
#6
i still have a CEL light on.. you have test pipes, it's going to throw a code. I never did the non-foulers to stop the coding...t hats probably what it is...
but i went through the same case w/ my bolts not wanting to come off on my pipes...
The shop is still under renovation so there will be a customer waiting area in the future, it takes money and time to build. I'm sorry you went through this Adam.
I send a lot of people from the dealership straight to Vinny Ten and never have problems. We are all human and go through difficult situations.
At least it was installed the right way in the end.
but i went through the same case w/ my bolts not wanting to come off on my pipes...
The shop is still under renovation so there will be a customer waiting area in the future, it takes money and time to build. I'm sorry you went through this Adam.
I send a lot of people from the dealership straight to Vinny Ten and never have problems. We are all human and go through difficult situations.
At least it was installed the right way in the end.
My friend has these same exact RTP's on his g35s Sedan with an Ark exhaust and has no issues whatsoever. Pretty much no one on any forum has GTM RTP's with a CEL that wasn't due to a bad sensor.
I have a ton of respect for you Kenny and I took your word for VTR. Unfortunately, I had a poor experience. I know it happens, but it's how they deal with the situation is what frustrates me. I don't expect coming out with a loss.
I wouldn't consider this install "the right way".
06-21-2011, 02:52 PM
#7
im just gonna throw up this place the next time u want work cause i always hear nothing but good things about them Martino Auto Concepts - Sports & Imports Auto Group
i plan on getting my front end repainted by them after winter
i plan on getting my front end repainted by them after winter
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06-21-2011, 03:11 PM
#8
im just gonna throw up this place the next time u want work cause i always hear nothing but good things about them Martino Auto Concepts - Sports & Imports Auto Group
i plan on getting my front end repainted by them after winter
i plan on getting my front end repainted by them after winter
Thanks for the info
06-21-2011, 03:44 PM
#10
im just gonna throw up this place the next time u want work cause i always hear nothing but good things about them Martino Auto Concepts - Sports & Imports Auto Group
i plan on getting my front end repainted by them after winter
i plan on getting my front end repainted by them after winter
06-21-2011, 04:44 PM
#11
Obviously I've also known you for almost 10 years now and I would never steer you to a wrong place. In the end, you did pay $125 and I was not there when things happen but to move things along, what I told you is going to be an outcome everyone will be happy with.
And I jumped in and said what I said to look out for the interest of both parties here.
06-21-2011, 11:44 PM
#12
Mac specializes im bmw and mb, but yea, if you have deep pockets they can make anything happen.
Also heard broadway was great too, anyway,
Back on topic, sorry to hear, i had a similar issue with a shop and my jag. I would hope that vtr atleast fix the issues your having, or atleast offer to.
Also heard broadway was great too, anyway,
Back on topic, sorry to hear, i had a similar issue with a shop and my jag. I would hope that vtr atleast fix the issues your having, or atleast offer to.
06-22-2011, 12:49 PM
#13
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This is the problem with modding cars. It's always going to take MORE time and MORE money than we expect.
I had my HFC's/CBE/coilovers put on by a local shop that has a GREAT rep. Even still, the guy stripped a cat bolt just like you did and I did pay an extra $150 for his "time". And, it took me an extra few days to get the car back (since I had to leave it at the shop since I live 3 hrs away). I didnt' really complain, maybe I should have....but I didn't think it was unfair for him to charge me more b/c it did take more of his time and it's not like it was his fault that the cat bolt stripped (it woudl be different if he damaged something or did something wrong....but we all know how much of a b1tch that bolt is).
Honestly, I don't think that you got screwed, but you did not get the best service either. It sounds like they were at least pretty honest with you, and that's rare enough in the auto/modding world. I do think Vinny's attitude is wrong by saying "oh you have a G so you got money". That kind of thing is bs, I don't know where it comes from (jealousy??? hard to believe Im sure vinny drives a pretty sick car himself...), but a LOT of people have that attitude. I HATE that attitude with a passion cus it's not like we got a G given to us for free. Most of us have worked and saved up for it...
I only wish I could be a good mechanic myself so I can do all the mods on my own : )
I had my HFC's/CBE/coilovers put on by a local shop that has a GREAT rep. Even still, the guy stripped a cat bolt just like you did and I did pay an extra $150 for his "time". And, it took me an extra few days to get the car back (since I had to leave it at the shop since I live 3 hrs away). I didnt' really complain, maybe I should have....but I didn't think it was unfair for him to charge me more b/c it did take more of his time and it's not like it was his fault that the cat bolt stripped (it woudl be different if he damaged something or did something wrong....but we all know how much of a b1tch that bolt is).
Honestly, I don't think that you got screwed, but you did not get the best service either. It sounds like they were at least pretty honest with you, and that's rare enough in the auto/modding world. I do think Vinny's attitude is wrong by saying "oh you have a G so you got money". That kind of thing is bs, I don't know where it comes from (jealousy??? hard to believe Im sure vinny drives a pretty sick car himself...), but a LOT of people have that attitude. I HATE that attitude with a passion cus it's not like we got a G given to us for free. Most of us have worked and saved up for it...
I only wish I could be a good mechanic myself so I can do all the mods on my own : )
Last edited by coolraz; 06-22-2011 at 12:57 PM.
06-22-2011, 03:15 PM
#14
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damn well atleast u got you problem fixed, when i eventually get my g someday im gonna have a hard time picking a shop to go to for all my upgrades i plan on getting.
06-28-2011, 03:51 PM
#15
Vinny Ten Racing: Part 2
As I had mentioned before I was going to keep everyone updated on my progress with VTR.
I am happy to say that everything has worked out and Vinny and I can finally put this experience behind us. My front o2 sensor was bad and he had placed an order for a new one and it arrived the next day. Thankfully, he covered the cost of the part and labor. Install of the new sensor was also very fast (about 10-15 minutes).
This issue should have not escalated this high. The day of the RTP install Vinny and I were both having off days and unfortunately we reached a disagreement. It is healthy to have disagreements and people will always disagree at one point. This disagreement led us both to be a little aggravated in which I made a thread about my experience at VTR. People make mistakes when they’re upset/frustrated/under the influence/etc. Instead of easing my mind and waiting to calm down and call VTR the next day I relied on the forums for support/opinions/feedback. Unfortunately, I didn’t realize at the moment that I was bashing VTR for their work. Even though at first Vinny and I had our differences I should have spoken to VTR directly before sharing my experience with the forums.
Gratefully, Vinny and I made up and both of us apologized for everything. I can honestly say that Vinny does run a nice shop and he does take care of his people. All his employees are all good people and do professional work.
You can even sit there and talk about cars all day. They are all knowledgeable and know what they’re doing. Vinny is constantly working on improving his shop. (He’s currently putting more money into his shop and adding more lifts) He’s truly keeping himself busy and he really loves what he does.
I hope we can all learn from this experience because I definitely did. I hope to attend all the meets, BBQs, track days, and all other events that VTR hosts. It’s nice to know that a shop not only works on your car but also has cars that participate in these events. We are all enthusiasts and it doesn’t get better than having another enthusiast work on your car.
I am happy to say that everything has worked out and Vinny and I can finally put this experience behind us. My front o2 sensor was bad and he had placed an order for a new one and it arrived the next day. Thankfully, he covered the cost of the part and labor. Install of the new sensor was also very fast (about 10-15 minutes).
This issue should have not escalated this high. The day of the RTP install Vinny and I were both having off days and unfortunately we reached a disagreement. It is healthy to have disagreements and people will always disagree at one point. This disagreement led us both to be a little aggravated in which I made a thread about my experience at VTR. People make mistakes when they’re upset/frustrated/under the influence/etc. Instead of easing my mind and waiting to calm down and call VTR the next day I relied on the forums for support/opinions/feedback. Unfortunately, I didn’t realize at the moment that I was bashing VTR for their work. Even though at first Vinny and I had our differences I should have spoken to VTR directly before sharing my experience with the forums.
Gratefully, Vinny and I made up and both of us apologized for everything. I can honestly say that Vinny does run a nice shop and he does take care of his people. All his employees are all good people and do professional work.
You can even sit there and talk about cars all day. They are all knowledgeable and know what they’re doing. Vinny is constantly working on improving his shop. (He’s currently putting more money into his shop and adding more lifts) He’s truly keeping himself busy and he really loves what he does.
I hope we can all learn from this experience because I definitely did. I hope to attend all the meets, BBQs, track days, and all other events that VTR hosts. It’s nice to know that a shop not only works on your car but also has cars that participate in these events. We are all enthusiasts and it doesn’t get better than having another enthusiast work on your car.
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