Originally Posted by Lethal G35

Its a d@mn shame that our cars have this problem. What happens when the warranty is up. Well have to pay for this out of our pockets.

Originally Posted by pdjafari

either that or go near pan am center, there's a black G there w/ some mods...if we all tow it/part it out we could make enough money/split it to upgrade to the M which doesnt have all these probs....

Originally Posted by missr

I'm going to start taking my car elsewhere for an oil change...to people I trust.

Originally Posted by vlm7

Go to Jeff for non-warranty work...

Originally Posted by clokwork

yeah, I get to have the ***** every other weekend though.

We are still under a custody battle.

Originally Posted by pdjafari

IOC fixed my rear axle click... but i think after they lost ryan meyers and a few others...things are and will start going downhill...i took my car in last week for the seat TSB...guy told me its only for when the seat rocks back/forth, not left/right...but mine does both front/back and left/right...?? so he said they are replacing the seat rails but they are on special order will notify me once its in...lets just hope they dont try to pull a bruce on me...

Originally Posted by LEK

Definitely the professionalism has diminshed greatly with the addition of Vince to their staff.

Originally Posted by KlokDeezal

Vince is kinda half and half w/ me. Usually when I go there, he does most my business, but then I always try to find Gary and hold a convo w/ him. Gary is good about reminding them about the NGC discount and how we get special treatment. He has really saved me some money

Originally Posted by LEK

Yeah but I always get this vibe from peeps. Like I can tell when someone is an a$$ ...and vince comes off definitely as one. Truthfully he doesn't have any business dealing with customers. They should give him a desk job where he doesn't interact with anyone and rub people the wrong way. I work with patients all day everyday at work and I know how it is. When patients look at me they may think something but when they talk to me its totally different. But at the same time I'm not gonna go and let them carry me in a conversation. Thats what 5 years in this business I'm in has taught me. Plus service advisors is what all of us and customers depend on. That guy just irks me really bad and I'm sure a lot of people feel the same way. He has no business doing anything related to customer service.

Originally Posted by KlokDeezal

I do agree w/ you when it comes to his professionalism. Everytime I ask "what can he do for me"...he always says "I will see what I can do"...which says to me " F U" indirectly. That is why I go see Gary, cuz he is all about professionalism and making the customer happy. Vince probably doesnt really care cuz his REAL job is playing in a band somewhere, so this IOC job could just be extra money to him I think.

Originally Posted by Lethal G35

I'm actually having a problem with IOC. I took my car in for a Oil change and rear axle clicking problem about a month and a half ago. They told me they had to order the part for the rear and they would call me when I comes in. 3 weeks later I called back and ask Vince when was the part coming in. He act like he didn't know what I was talking about and forward the call to parts. Then parts told me the part was nevered ordered and it will be here the following Monday. 2 weeks later still no call. So I had to call Vince back, he's busy with a customer (left message), he never returned my call. 2 days later I call back this time I told the recep. that I didn't want to talk to him I want to talk to Gary, well since he's on medical leave she'll have Vince call me. Finally Vince calls back and put me in the books for this Monday. My rear axel sounds like someone have one of those plastic clappers following me. IOC use to have great people to deal with.