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Whiteline diff bushing problem - Whiteline to the rescue

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Old 09-07-2018, 03:17 PM
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Entcee
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Whiteline diff bushing problem - Whiteline to the rescue

At the end of May, I had the differential bushings replaced with Whiteline bushings. 3 months later, when getting my exhaust installed, the shop showed me that the main bushing was failing. Basically, the bushing separated from the metal insert, and was walking up (cocked sideways) the diff mount.



Emailed Whiteline, and they sent out a replacement bushing kit (arrived today) but that was not even half the battle. I paid $400 to install the bushings the 1st time, 3 months later, another $400 to install the replacement bushings? Was not too thrilled to part with that money.

Called Whiteline and asked if they could help me out. Their first response was that they do not cover labor. That did not sit well with me, so I continued to plead my case. The representative that took my call got the general manger on the phone, and he assured me he would have a response later today. Whiteline then called my shop and agreed to pay the invoice for the re-install directly!

When they called me to tell me this, they also reassured me that this is an isolated case and should not expect this to happen again.

That level of customer service deserves recognition, hence this post. What felt like the start of a nightmare turned into rose smelling bushings.

Last edited by Entcee; 10-12-2018 at 10:42 AM.
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Old 09-07-2018, 03:34 PM
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Defintly noteworthy and really great of them, I wouldn't have expected any company to do that...I know I'll remember that they did that anytime their name comes up or I'm looking for a bushing or parts that they make
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Old 09-07-2018, 11:29 PM
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Originally Posted by Hashim View Post
.........I know I'll remember that they did that anytime their name comes up or I'm looking for a bushing or parts that they make
Same here
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Old 09-21-2018, 03:36 PM
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Here are some pics of the bushing that separated. Crazy that it looks like this after (now) 4 months.



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Old 10-10-2018, 09:30 AM
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Any ideas what caused the poly to break down?
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Old 10-10-2018, 12:07 PM
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There is a lot of stress on that bushing due to both the diff and the subframe moving around. Entcee, do you have the Z1 subframe collars? I suspect they will help that issue in the future.

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Old 10-10-2018, 12:32 PM
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Originally Posted by rotarymike View Post
Any ideas what caused the poly to break down?
Whatever they used to bond the poly with the metal sleeve failed. Not sure if it is adhesive or some other process. I chalked it up to getting a Friday bushing, when I should have asked for a Monday bushing lol.

Originally Posted by slartibartfast View Post
There is a lot of stress on that bushing due to both the diff and the subframe moving aroumd. Entcee, due you have the Z1 subframe collars? I suspect they will help that issue in the future.
I do have the Z1 collars. Installed at the same time as the original diff bushing.
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Old 10-10-2018, 01:49 PM
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Well,crud, now I have to keep an eye on my diff bushing. Maybe the Z1 is more robust in that regard? Hopefully...

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Old 10-10-2018, 02:18 PM
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Originally Posted by slartibartfast View Post
Well,crud, now I have to keep an on my diff bushing. Maybe the Z1 is more robust in that regard? Hopefully...
That is a good idea. I would have never known, but was getting the exhaust done and the shop noticed.
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