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Help 2011 G37s Windows Stuck Down no power to door controls at all

Old Dec 27, 2020 | 03:47 PM
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From: Jackson
2011 G37s Windows Stuck Down no power to door controls at all

Windows on my 2011 g37s coupe won’t roll up or down , power locks don’t work with both door switches , & I also can’t unlock my doors from the button outside driver door . I’ve replaced the blue fusible link fuse under the hood and I’ve also replaced the master window switch & checked for breaks in the harness from the door to the body . Any body else have this problem & if so what solved it ? I’ve tried slamming the door and disconnecting the battery as well
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Old Dec 27, 2020 | 04:14 PM
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Have you checked the passenger side kick panel/footwell area for water? The BCM controls your windows and locks (among other things) and this area is susceptible to water leaks.
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Old Dec 27, 2020 | 05:44 PM
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From: Jackson
bcm is located on passenger side or driver side ? I have connections on both sides
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Old Dec 27, 2020 | 06:41 PM
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The BCM supplies power to the windows, locks, and several other components. It is located on the passenger side behind this panel:

I am not saying it is your issue, but it needs to be checked.

Here is a easy test now that it is dark out. Go outside and turn the car on. Do the switches illuminate? Turn the headlights on as well and see if the window/lock switches (both sides) illuminate.

Last edited by ILM-NC G37S; Dec 27, 2020 at 06:55 PM.
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Old Dec 28, 2020 | 12:13 AM
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From: Jackson
Originally Posted by ILM-NC G37S
The BCM supplies power to the windows, locks, and several other components. It is located on the passenger side behind this panel:

I am not saying it is your issue, but it needs to be checked.

Here is a easy test now that it is dark out. Go outside and turn the car on. Do the switches illuminate? Turn the headlights on as well and see if the window/lock switches (both sides) illuminate.

They didn’t illuminate but I don’t see any water damage or corrosion
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Old Dec 28, 2020 | 09:15 AM
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It would appear that your window switches are it getting any power- especially since they do not illuminate.

Do you have access to a multimeter? If so, locate the 3 wire connector at the BCM:


You need to check for voltage at each of these three wires. With the KEY ON (NOT ACC) check each of those 3 wires. They should read 12V+.

If everything checks out at the BCM (you have power) then we move on to the door harnesses which will be a little more involved.

Last edited by ILM-NC G37S; Dec 28, 2020 at 10:14 AM.
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Old Dec 28, 2020 | 08:58 PM
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From: Jackson
So bcm is reading correctly but door switch voltage is reading at a 5
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Old Dec 28, 2020 | 09:26 PM
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So, you have 12V+ at all 3 wires on the BCM connector?
Where are you measuring 5V?
At the (driver) window switch, pins 1&10 should read 12V as these are the two wires directly connected to the BCM:

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Old Dec 28, 2020 | 09:48 PM
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Originally Posted by ILM-NC G37S
So, you have 12V+ at all 3 wires on the BCM connector?
Where are you measuring 5V?
At the (driver) window switch, pins 1&10 should read 12V as these are the two wires directly connected to the BCM:

yes I’m measuring 5v at the pwr window switch both 1 & 10 are reading 5v with key on my pin 1 isn’t yellow either it’s white

Last edited by CoupeQ37s; Dec 28, 2020 at 09:55 PM.
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Old Dec 28, 2020 | 10:52 PM
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Something is not quite right...
I don't see how you are getting 12V+ at the BCM while you are only getting 5V+ at the opposite end.

I'm attaching the schematics from the FSM for a 2011 Coupe:



I can not see where 5V is coming from. You are testing voltage with the switch disconnected?
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Old Dec 28, 2020 | 11:11 PM
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From: Jackson
Originally Posted by ILM-NC G37S
Something is not quite right...
I don't see how you are getting 12V+ at the BCM while you are only getting 5V+ at the opposite end.

I'm attaching the schematics from the FSM for a 2011 Coupe:



I can not see where 5V is coming from. You are testing voltage with the switch disconnected?

yes I am
bcm was reading 11.8
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Old Dec 29, 2020 | 09:28 AM
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If the voltage at BCM pin #2 is 12V, then the voltage at (driver) window switch pin #1 (and passenger pin #10) must be 12V.

Same goes for BCM pin #3 to (driver) window switch pin #10.

And BCM pin #132 to (driver) switch pin #10 and (passenger) switch pin #16.

If you are getting 12V at one end of the wire and only 5V at the other end, something is definitely wrong.

Have you made any modifications to the car?
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Old Dec 29, 2020 | 03:00 PM
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From: Jackson
Originally Posted by ILM-NC G37S
If the voltage at BCM pin #2 is 12V, then the voltage at (driver) window switch pin #1 (and passenger pin #10) must be 12V.

Same goes for BCM pin #3 to (driver) window switch pin #10.

And BCM pin #132 to (driver) switch pin #10 and (passenger) switch pin #16.

If you are getting 12V at one end of the wire and only 5V at the other end, something is definitely wrong.

Have you made any modifications to the car?

no no mods . Fender was replaced after being side swiped could it be a break in the wire or a bcm problem ?
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Old Dec 29, 2020 | 05:45 PM
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As I said before, if the BCM is showing 12V at pin #2, the other end of that wire, window switch pin #1 (pass #10) must read 12V. If you are only getting 5V- then you have a wiring issue.

Did this problem just come up or was this a result of being side swiped?

Can you post a pic of the driver side window switch CONNECTOR (w/wires)?

Last edited by ILM-NC G37S; Dec 29, 2020 at 06:11 PM.
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