If you're experiencing a bluetooth stutter every few seconds when playing audio (not making phone calls), try this solution.

I don't know about iPhone, but MANY Android people have reported this problem. Most recently it was happening with my Samsung Note 5.

Infiniti said they're getting a TON of support requests about it right now.

I can only say for sure that this will work with the Infiniti 2012 g37x with Nav.

NOTE - Be VERY careful - you can seriously f your system if you play around with these controls and hit the wrong button. If you follow my instructions, you'll be fine.

This will delete your Nav saved settings, music box, your phone contacts, Sirius saved channels, FM/AM saved channels, phone bluetooth connections, etc. It's basically a factory reset for the touchscreen.

1. Turn off audio in car (leave car running)
2. Hold down "setting" button and turn volume **** about 40 or so clicks.
3. A menu will pop up with two options. Choose the bottom one.
4. Look for the "initialize" option. Choose it. You'll see several warnings. Progress through those. When it starts do NOT turn off your car. This will take probably 3-5 minutes. Leave it running!
5. Wait a few min. You'll know it's done with the map pops up. Then you can hit "settings" again.
6. Set up bluetooth. I recommend connecting your phone as audio first, then going back as phone and connecting that way. Probably not necessary to do it that specific way.
7. Test it!

Lavish praise on the Infiniti support techs. They literally tested this in their labs, called a few dealers to field test it, and tried about a dozen fixes before this. Altogether they worked on this for me (for free and my car is a salvage title and not under warranty) for several weeks. Amazing support!

Good luck everyone!

 

Is there a general way to update the map or bluetooth system? I liked my F150s command system better, I just pressed the phone button on my steering wheel and say "call Marcus cell..." and it would right away. On my car I hit the button, then have to say phone, then say a persons name then say dial. kind of annoying to me.

 

You know, I've had that very problem with my iphone 5s (next week 6s plus!) I've rebboted my phone and it has worked. I'll bookmark this for the next time.

 

Looking forward to trying this. My Android BT has been stuttering on a number of different phones.

 

I tried this on my 2012 g37x with nav and my Samsung galaxy s6 and it didn't fix the problem.

 

Ok, I know I'm bringing back an old thread but.....
So I just bought a 2012 G37 Coupe X with Nav and Bose. I have the Bluetooth stuttering. More times than not phone calls stutter to the point it's impossible to use the hands free. Less often but still happens is audio stuttering. Sometimes it happens to work for the first part of a call then starts acting up. Does anyone know if this is a solution to my problem or if there is anything else I can do? If I need to make a new thread I will but I wanted to start here.