majin ssj eric

This is definitely BS. Why would you take features away from a car (especially just after the first production run)?!?!? Hell, my 04 TSX could understand "climate control 65 degrees", why take that out of a car that costs $15k more?!?! I am definitely complaining to Infiniti on this crap!!!

Idaho siirto

"Anyone have any more info on this? Seems like a software update is in order. They can't really expect to advertise the system as controlling the climate control and other systems when all it does is turn them on and off."

"Didn't realize there were six pages to this post; I read them all and agree we should start contacting Infiniti, this is not right! I always thought the steering wheel retract on exit was part of the Technology package, which I don't have."

"It is the principle of the matter. I bought this car on the premise that it would have a full range of voice commands and now I feel ripped off. I feel I am getting the shaft even further when no one at Infiniti cares enough about the consumer to even attempt to address the issue. They are hoping that we will all just go away. I have submitted a complaint to consumeraffairs.com. I am also checking further on legal remedies as it seems now that Infiniti is only attempting to stall on this issue."

I have been following this post/issue since it was first brought up. Thanks to all who commented. With a little patience, a few calls to Infinity Consumer Affairs and The Better Business Bureau I am at a place that feels like a very decent personal resolution and thought I'd take the time to sum up my experience:

Began w/establishing a claim number w/ICA. Eventually starting a dialogue w/the Northwest Regional Specialist. She was, in the end limited (but very decent about it) but did get me a Service/Accessory Credit for $300.00. She said it was the best she could do, expressed her frustration w/the engineers et all who made the decision to remove VC's (she indicated they were/are getting some flack over this) mid-production..blah, blah, blah...and suggested I contact the BBB Auto Line (800)995-5100 -to force the issue to Infiniti Arbitration.
BBB (who as of 2 weeks ago didn't even have the G37 in their database) contacted an Arbitration Specialist on my behalf. BBB called me back w/their counter offer to my suggested resolution, I accepted the offer & in two days I received a check from Nissan North America, for 1/2 of what I paid for the Navigation: $948.00.

Bottom line; I miss those commands, (my '02 Q45 had them fer cryin' out loud) and IMO they really screwed the pooch on this one.
Love the car regardless, it is the principle of the thing and if you too tested a G37 w/the full VC's, look for a comp. If you didn't see them in the 1st place still let them hear you on this issue.
I never did get an answer as to why a firmware/software fix couldn't be made-and I still believe it could come, if "they" are sufficiently motivated.

BTW... an earlier poster implied some "no-disclose clause" in his case. No such agreement here, wouldn't have stipulated to one anyway.
You guys helped me organize a plan (in large part a letter of cut/paste from here, w/my own perspective thrown in) and figure passing on my results back to you was/is the thing to do.
Thanks for the help. Who knows, they may make a fix available but won't hold my breath.
Now it's time to get back to just enjoying the G for what it does have going for it (a lot) & $1248.00 is pretty sweet from my POV for the loss of 9 VC's. I have (mostly) gotten over it. But damn, they coulda/shoulda played this one better. Thanks again.


12/28- G37S 6MT, Amethyst Graphite/Graphite Interior, Premium, Navigation, tech., Spoiler, Illuminated Kick Plates, Ambient Lighting, Splash Guards, Tint, Clear Bra, Keyhole Cover, Interior Lighting Mod, Trunk Mat/Net...

NotUrG

I'm still arguing with Infiniti and my dealership over this matter. Infiniti points blame on the dealership and the dealership points blame on Infiniti. I'm getting frustrated with both issues- voice tags and entry/exit seat. ALL of the demo cars that I drove had both of the above options, and I expected them in my vehicle, which has neither of the above. I'm going to call Infiniti tomorrow and let them know that I'm getting irritated and also let the dealership know the same. We'll see what happens.

Idaho siirto

I left the dealer out of the loop for that reason, figured it would be a pass the buck/blame game. Though my dealer was a bit of a sleaze bag telling me (the sales manager) in an early email response (I did bring it up once w/them)"...we are obligated to provide the car as Infiniti sends it to us..." As an attorney friend pointed out no, the manager is wrong, legally they are obligated to sell you the car as promoted/displayed/demo'd... In the end I just figured while the stealership pissed me off w/their attitude re the issue, getting to resolution would come from Infiniti corporate &/or Consumer Affairs.

As far as the two comfort settings, they were included in my overall complaint/letter/conversations but I really do see some logic in losing those (i.e. seat moving back on egress smashing a rear passenger)...whatever, the VC's were my major bitch.

The issue re the disclaimer in the owners manual is standard BS "we reserve the right to make changes..etc, etc, ...as a poster ealier noted: just because they put it in there, it dosesn't make it so. It does not let them off the hook unless you let them.

My suggestion is that next time you talk to ICA (not a front line phone person but your Regonal Specialist), don't be shy, i.e. "yeah thanks for feeling my pain & yes I'd like to be made aware of when/if I can get to dealer for a fix, & yeah I'm hearing you agree that the engineers F'ed up, & yes it does look bad for an overall stellar car and brand to pull this... but let's comp. me now for what was basically a "bait-n-switch". Ask for what you want.
For me, the $300.00 (service/acceccory voucher) ICA gave me was a start but not enough & the BBB Auto Line folks were effective/quick advocates. If you get stuck feel free to PM me & I'll kick you some details/contacts of my process.
Good luck & you will be heard (it's that ballance thing... being patient but @ the same time, don't let 'em jerk you around...there are those @ Infiniti who do care about the custemer & If you're not happy they want to get you as close as they can. It can be worth the time, it was for me.

kiddmaff5646

Honestly my car has the voice command features fot the climate control and I have never used it once... I knida forget I have that feature.

3des

Idaho, how the hell did you get them to respond so quickly? My case is still pending for weeks now waiting on the district manager to make a decision. I've called and called, asked for escalation, status. They just keep saying they'll contact her again and keep waiting. grrrrrr

NotUrG

Idaho Sirrto-

Thanks for your info. As I was just reading your post, ICA just called my cell phone- I have the number stored in there. I'm going to call them back shortly and voice my opinion again. I'm ok with the seat, but I fully expected the voice tags when I bought the car. My last one had them, yeah it wasn't an Infiniti, but knowing they exist and that the demo car had them, mine should surely have them. We'll see how it goes.

Idaho siirto

1st thing that comes to my mind:
call & establish new claim # w/IFA regarding your Regional Specialist he/she answers to a Regional Manager. Tell them you want a new claim to address the FACT that you know, (at least from the West Region 92) people are being treated w/more respect by their Regional Consumer Affairs Specialist than this & that's unacceptable to you. Maybe a new claim, enough noise to get to someone (they are out there) who appreciates the fact that while it's a big company w/regions ect. that it all falls to Nisan North America. This whole Nav. VC issue looks shabby/shady & they will do something for you.

Remember; I only got $300.00 service/accessory credit from them (Infinity Consumer Affairs), and it sounds like you may be hitting an arbitrary wall of sorts in your region. But that would straight cause me to keep on them.

At the same time you might want to shift a bit of energy towards what, in my case anyway, got the majority of payoff. the check for $1248.00 came from the Arbitration Specialist/Dispute Resolution Programs/Nissan North America Inc. & while I got a nice letter & the check from him we never even spoke.
BBB Auto Line was my mouthpiece on that & I would recommend all to (regardless of where you're @ w/ICA) call the BBB Auto Line and get that ball rolling. They will take info from you over phone & mail you a packet to fill out/send back establishing a claim. Initially they balked, they normally do Lemon Law stuff i.e. service/defect issues unresolved w/repeated service trips etc. but after explaining my situation/frustration to BBB 2nd level staff, front line person's "supervisor", he got on the phone and had a counter offer (the 1/2 cost of invoice for the Nav.) the same day.

Whole process for me took probably 10 hours (picking out sig. points from this thread-putting a letter together, & phone time) over 3 weeks to get comp. in pocket.

This process (in hindsight) was kinda like getting the deal on buying the G in the 1st place-people have different tactics to get what they can live with, there are seemingly some that work better than others, maybe some luck & timing are involved but mostly information & persistence (& for me remembering while @ times it can be frustrating, to not to be an Ahole to the people along the way) equal power.
Everybody gets to have their own experience & ..."results may vary" but I know this; the Internet & this forum are hella tools for the consumer.
/BTW some have spoke of going to their Attorney General, I didn't, & doubt I could expect a better end result. Have to pick the battles & just doubted it would be helpful, I live in one state, bought in another, etc, which one? both? Just tried to keep it simple.
ICA & BBB Auto Line

I'll watch this thread but @ this point I've pretty much put my experience out there & am done w/this pony...have a 4 day weekend, places to go things to do, & a car to put some miles on.

3des

Wow the BBB actually doing something for the consumer? I'm shocked!! (prior bad experiences)
Thanks for the tips man. I'm glad this worked out for you. Calling BBB now...

KAHBOOM

iTrader: (4)

Very good Idaho... Everyone should follow his course of action. The satisfaction of his results are relatively consistent with mine.

NotUrG

I'm going to be calling BBB today if I have time, or for sure on Monday. I dealt with ICA and they told me that there is nothing they can do and they reserve the right to change options in cars at any time, and if anyone has future NAV updates to their system (those of you that DO HAVE all voice tags) that they will then have the small list of voice tags, and lose functionality of the climate controls and audio controls.

I'm not happy with the way that ICA has been dealing with the situation and I plan on going through the BBB to get this issue resolved. If I had not been demo'd these options in the car and told that my car would have them, then there would be no issue, but I was shown these features, told my car would have them, and it does not. My prior car had voice tags for radio and climate, so I am one of the few that would have used them.

3des

oh and that number is 1800.955.5100

3des

ok ICA finally woke up. I just got a call offering a $250 service credit. We'll see where the BBB takes this.

KAHBOOM

iTrader: (4)

Seriously? Now that would be illegal. They can't modify your vehicle without your consent.

NotUrG

Called the BBB up and filed a complaint. I have the paperwork in my email to fill out and will be sending it in. I am filing a complaint for mis-representation of the vehicle and asking for a percentage refund of the purchase price of the nav system. We'll see where it goes. I just did it this afternoon, so ICA probably hasn't had time to figure out that I've called yet.