[TSB] Electronic Steering Column Lock (ESCL)
02-03-2014, 05:03 PM
#1
Electronic Steering Column Lock (ESCL)
For those who have had this issue please report below, there is another thread that we can use for chat, but for this one I would like people to document the following
Model Year - ex: 2010
Model Type - ex: G37s Sedan
Mileage - ex: 20,123
Cost of Repair - $part $labor
Nissan has addressed this problem in most of their 2009-2010 lineup. The ones I have been able to confirm are for the Nissan Cube, Altima, Maxima, 370Z & GTR. All of these share the same ESCL unit. The Revision A/B & C units have been problematic, and some D revisions. The current model is Revision E. In 2012 Nissan discontinued the use of the failing steering lock system all together.
Nissan has stepped up and extended warranty to cover parts and labor on their vehicles while Infiniti it turning a blind eye. Here is a quote from NissanAssist.com
Your Nissan vehicle is equipped with an Electronic Steering Column Lock (ESCL) unit that locks the steering wheel when the vehicle is parked and the ignition is turned off to help prevent theft. On some vehicles, due to a manufacturing irregularity that has since been corrected, the ESCL may malfunction after the vehicle is locked and could prevent the engine from starting. This condition, should it occur, will only occur when attempting to start the vehicle, and not while driving.
Although Nissan believes the majority of owners will never experience this unique condition, to assure your continued satisfaction and confidence in your vehicle, Nissan has decided to extend the Nissan New Vehicle Limited Warranty, as it applies to the ESCL unit, from 3 years / 36,000 miles to 6 years / unlimited miles, whichever comes first.
Nissan is also offering reimbursement to those Owners who paid out of pocket for this issue prior to the TSB and warranty extension. We would like to see the same happen on the Infiniti side of the house.
While there are bypasses for this system it is still not a fix. You can cut the brown wire going to the system, voiding warranty. You can pull the fuse to disable it, however then your wheel is no longer locked when the car is parked, an important theft safety feature. There is also a bypass harness being made by forum members on The370Z.com. This is not a random occurrence, but more of a time bomb. Please help get Infiniti to take notice and responsibility for this!
2010 370Z:
2010 Nissan 370Z TSBs (Technical Service Bulletins) | NissanProblems.com
2009 370Z:
2009 Nissan 370Z TSBs (Technical Service Bulletins) | NissanProblems.com
2010 GTR
2010 Nissan GT-R TSBs (Technical Service Bulletins) | NissanProblems.com
2009 GT-R
2009 Nissan GT-R TSBs (Technical Service Bulletins) | NissanProblems.com
2009 Nissan Cube
2009 Nissan Cube TSBs (Technical Service Bulletins) | NissanProblems.com
2009 Nissan Altima & Maxima
NissanAssist.com
Model Year - ex: 2010
Model Type - ex: G37s Sedan
Mileage - ex: 20,123
Cost of Repair - $part $labor
Nissan has addressed this problem in most of their 2009-2010 lineup. The ones I have been able to confirm are for the Nissan Cube, Altima, Maxima, 370Z & GTR. All of these share the same ESCL unit. The Revision A/B & C units have been problematic, and some D revisions. The current model is Revision E. In 2012 Nissan discontinued the use of the failing steering lock system all together.
Nissan has stepped up and extended warranty to cover parts and labor on their vehicles while Infiniti it turning a blind eye. Here is a quote from NissanAssist.com
REASON FOR WARRANTY EXTENSION
Your Nissan vehicle is equipped with an Electronic Steering Column Lock (ESCL) unit that locks the steering wheel when the vehicle is parked and the ignition is turned off to help prevent theft. On some vehicles, due to a manufacturing irregularity that has since been corrected, the ESCL may malfunction after the vehicle is locked and could prevent the engine from starting. This condition, should it occur, will only occur when attempting to start the vehicle, and not while driving.
WHAT NISSAN IS DOING
Although Nissan believes the majority of owners will never experience this unique condition, to assure your continued satisfaction and confidence in your vehicle, Nissan has decided to extend the Nissan New Vehicle Limited Warranty, as it applies to the ESCL unit, from 3 years / 36,000 miles to 6 years / unlimited miles, whichever comes first.
While there are bypasses for this system it is still not a fix. You can cut the brown wire going to the system, voiding warranty. You can pull the fuse to disable it, however then your wheel is no longer locked when the car is parked, an important theft safety feature. There is also a bypass harness being made by forum members on The370Z.com. This is not a random occurrence, but more of a time bomb. Please help get Infiniti to take notice and responsibility for this!
2010 370Z:
2010 Nissan 370Z TSBs (Technical Service Bulletins) | NissanProblems.com
2009 370Z:
2009 Nissan 370Z TSBs (Technical Service Bulletins) | NissanProblems.com
2010 GTR
2010 Nissan GT-R TSBs (Technical Service Bulletins) | NissanProblems.com
2009 GT-R
2009 Nissan GT-R TSBs (Technical Service Bulletins) | NissanProblems.com
2009 Nissan Cube
2009 Nissan Cube TSBs (Technical Service Bulletins) | NissanProblems.com
2009 Nissan Altima & Maxima
NissanAssist.com
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Krzysztof47 (01-15-2024)
02-03-2014, 05:04 PM
#2
Model Year - 2010
Model Type - G37 Journey Sedan
Mileage - ex: 66,000
Cost of Repair - $811.00 parts $359.00 labor
Car left us stranded when looking for houses, had to have towed. Dealer wants $1100+ to fix it, and can't guarantee it won't happen again. Infiniti Consumer Affairs denied me when I asked them to step in an help make the situation right.
Model Type - G37 Journey Sedan
Mileage - ex: 66,000
Cost of Repair - $811.00 parts $359.00 labor
Car left us stranded when looking for houses, had to have towed. Dealer wants $1100+ to fix it, and can't guarantee it won't happen again. Infiniti Consumer Affairs denied me when I asked them to step in an help make the situation right.
Last edited by DPE G; 02-06-2014 at 10:58 PM.
02-04-2014, 06:06 PM
#3
Model Year - 2009
Model Type - G37X Sedan
Mileage - ~50,000
Cost of Repair - $950 for parts...not sure for labor
Car was having issues not starting and on two occasions would start and would not turn off. After two rounds of repairs dealer says its ESCL. Replacing it now.
Model Type - G37X Sedan
Mileage - ~50,000
Cost of Repair - $950 for parts...not sure for labor
Car was having issues not starting and on two occasions would start and would not turn off. After two rounds of repairs dealer says its ESCL. Replacing it now.
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DPE G (02-05-2014)
02-06-2014, 09:49 PM
#4
Model Year - 2009
Model Type - G37 Sedan
Mileage - 65565
Cost of Repair - $1239.00
Car was not starting when after I got out of to the gym. No response from pushing the start button, car locks and unlocks fine. Tried jump, changing key battery, and spare key, nothing helped. Stranded there for two hours (after workout). Had to get it towed 75 miles away to nearest infiniti dealer.
Model Type - G37 Sedan
Mileage - 65565
Cost of Repair - $1239.00
Car was not starting when after I got out of to the gym. No response from pushing the start button, car locks and unlocks fine. Tried jump, changing key battery, and spare key, nothing helped. Stranded there for two hours (after workout). Had to get it towed 75 miles away to nearest infiniti dealer.
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DPE G (03-15-2014)
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DPE G (03-15-2014)
03-11-2014, 12:18 PM
#7
I am finally picking up my 2009 g37x today after paying $1260. I responded above. The dealer has had it for 5 weeks and a day. They say the part was on back order which caused the delay. I have to assume its because so many are experiencing failures. Has anyone had luck with Infiniti corporate in getting assistance or a response here?
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03-13-2014, 02:10 PM
#8
Model Year - 2010
Model Type - G37s Coupé
Mileage - 31,500 (km)
Cost of Repair - haven't repaired yet.
I definitively refuse to pay 2000€ to Infiniti, if no warranty.
I will try any workaround.
Philippe
Model Type - G37s Coupé
Mileage - 31,500 (km)
Cost of Repair - haven't repaired yet.
I definitively refuse to pay 2000€ to Infiniti, if no warranty.
I will try any workaround.
Philippe
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DPE G (03-15-2014)
10-10-2014, 09:59 AM
#9
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Model Year - 2009
Model Type - G37 Sedan
Mileage - 59,000
Cost of Repair - $1300
Well my car experienced this failure last week. Towed to Nissan dealership and got the work order set up. The part is on back order for 2 weeks! It baffles my mind that Nissan would issue recalls on several of their car models but not on Infiniti, it is the same part!
Model Type - G37 Sedan
Mileage - 59,000
Cost of Repair - $1300
Well my car experienced this failure last week. Towed to Nissan dealership and got the work order set up. The part is on back order for 2 weeks! It baffles my mind that Nissan would issue recalls on several of their car models but not on Infiniti, it is the same part!
12-12-2014, 04:03 PM
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Mine failed today. 
Luckily it was intermittent, after hitting the start button and wiggling the steering wheel a few times I got it to unlock. After that I searched the issue and found this: Steering Lock: cut one wire. /switch optional - Nissan 370Z Forum
It was a super simple fix. Just cut one wire while its unlocked and you will never have to worry about the failure again. This just saved me the $1100+ others are paying to have this fixed.
By the way mine is:
2010 G37x
79,XXX miles
Luckily it was intermittent, after hitting the start button and wiggling the steering wheel a few times I got it to unlock. After that I searched the issue and found this: Steering Lock: cut one wire. /switch optional - Nissan 370Z ForumIt was a super simple fix. Just cut one wire while its unlocked and you will never have to worry about the failure again. This just saved me the $1100+ others are paying to have this fixed.
By the way mine is:
2010 G37x
79,XXX miles
Last edited by Str8 Jacket; 12-12-2014 at 04:23 PM.
07-01-2015, 08:34 PM
#12
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Model Year: 2009
Model: G37s
Mileage: 90,000
Cost: $1700.00
Car would not start but the fob was locking and unlocking the car. I towed to dealership and the took 2 days to figure out that the steering lock needed to be replaced. I have not approved the repair and contemplating on having it done or getting ridnofbthe car. I don't think I should be responsible for a part that has been recalled in other vehicles. Has anyone had any luck in reimbursement for the charges?
Model: G37s
Mileage: 90,000
Cost: $1700.00
Car would not start but the fob was locking and unlocking the car. I towed to dealership and the took 2 days to figure out that the steering lock needed to be replaced. I have not approved the repair and contemplating on having it done or getting ridnofbthe car. I don't think I should be responsible for a part that has been recalled in other vehicles. Has anyone had any luck in reimbursement for the charges?
07-03-2015, 10:15 PM
#13
Model Year: 2009
Model: G37s
Mileage: 90,000
Cost: $1700.00
Car would not start but the fob was locking and unlocking the car. I towed to dealership and the took 2 days to figure out that the steering lock needed to be replaced. I have not approved the repair and contemplating on having it done or getting ridnofbthe car. I don't think I should be responsible for a part that has been recalled in other vehicles. Has anyone had any luck in reimbursement for the charges?
Model: G37s
Mileage: 90,000
Cost: $1700.00
Car would not start but the fob was locking and unlocking the car. I towed to dealership and the took 2 days to figure out that the steering lock needed to be replaced. I have not approved the repair and contemplating on having it done or getting ridnofbthe car. I don't think I should be responsible for a part that has been recalled in other vehicles. Has anyone had any luck in reimbursement for the charges?
07-06-2015, 01:00 PM
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I talked to the regional manager of Infiniti and was told that there were no recalls for my VIN. They would not assist on the price of the repair. Basically, I got a 'sorry' and have a nice day. After this car is paid off, I will no longer be an Infiniti customer.
10-15-2015, 12:28 PM
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Steering Wheel Lock bad on an FX35
Model Year - 2010
Model Type - FX5
Mileage - ex: 32,000
Cost of Repair - 1500
After my battery died, this went out. Had towed to Infiniti, go a call that this was a bad Steering wheel lock mechanism and it had to be replaced.
Model Type - FX5
Mileage - ex: 32,000
Cost of Repair - 1500
After my battery died, this went out. Had towed to Infiniti, go a call that this was a bad Steering wheel lock mechanism and it had to be replaced.