Thanks for the advice, I will call him for sure.

 

one of my realitives went to jim coleman to get her car worked on and they parked it in a flood zone, we had flash floods and her car got put underwater halfway up the doors... they paid for damages but the car hasnt been the same lots of problems but they wont cover those

 

I haven't been there in over 3 years but I'll never go there again. My sales person was this shady mf'er named Lester Feinberg. Tribed to bribe me into giving him a good review. What's the purpose of having these quality questionnaires if the f*cking guy is just going to bribe you into giving him all excellents...and his bribe was pathetic at best.

Went there to get my car serviced for an oil change. Most of the reps there were extremely rude and acted like they didn't care. The only nice one I found was (I think his name was at least) Theo Poretti (or something like that) but he was gone the next time I went. While waiting for my oil to get changed I saw this guy arguing with a service rep over a loaner car. The service manager was very rude to him albeit that guy was a jerk too. Still, as a customer service person you never lose your cool and I've worked customer service so I know what it's like.

Maybe they've changed, I don't know. But I'm never going back...

 

I bought my car from JBA Infiniti, the sales staff there is great, especially a guy named Brad. He's the one I bought my car from, and everytime I go by for service, he's always asking about that car, and jokingly asking when I want to up to do M45. Chill guy, quick deal/no hassle.
The service dept at JBA has some issues, but recently they've been treating me real nice. They installed my 06 headlights, and even offered to install sides/rear bumper. Of course the pricing is high, but still kinda cool that the dealership is offering to install aftermarket stuff. :P

 

My sales rep is Zack Adoum, he is really nice and seems to be knowledgeable but I don’t think the rest of dealer ship is on par

 

Annapolis for the best service .Very responsive and they have a good track record with our people who have benn there.Jba hmn some problems with my repairs.