GB Redline Goods Custom Steering Wheels
03-02-2017, 03:17 AM
#63
Seems like this company run on excuses. I made a purchase for a steering wheel on January 4th. On the website it stated 4-5 weeks. On the 31st of January I sent a PM asking for updates. I get the response that their "chief designer is having health issues and the work goes slower than expected." Understandable that she's sick, but I guess only person is able to make these steering wheels? On the 15th of February, I PMed Jack and stated that if the chief designer is still sick, I would just like to cancel my order if they haven't started yet. I get a response back saying she's almost fully recovered and there was a slight issue with quality. They plan on shipping it early the following week and they would send me pictures before being shipped. On the 24th of February, I get an e-mail stating that my wheel has shipped. Of course I PMed Jack saying I thought he would send me pictures before shipping. The excuse I got was it was shipped while he was gone and couldn't take pictures. It's now the 1st of March and there is still nothing updated on shipping from the tracking number. The only thing it shows is that the label is created. It's funny the moment I mention about canceling my order and get a refund, there's progress on the steering wheel. I get an e-mail saying my order is shipped via USPS but it has a FEDEX tracking number. It's been a week and the status shows label created and no other movement. In all honesty, I would think twice before buying a steering wheel from this company. I had PMed Jack asking what's the hold up with shipping, and I'm just waiting for the next excuse. I think I've been fair given them 8 weeks from the 4-5 weeks that was stated on their website. At this point, I'm thinking Jack doesn't want to do a refund and just blowing smoke about the progress of the wheel and printing a label to buy some more time to work on the steering wheel.
03-02-2017, 05:02 AM
#64
Gary, I apologize for this taking so long. I can fully unbderstand your frustration. Your steering wheel was shipped pn Feb 24th - I have just replied to your private message and sent you a scan of shipping label.
I don't know what is happening on FedEx side. I will contact them right away and have them give me the info on the package status. As soon as I know anything I will immediately let you know.
And yes, of course I don't want to do a refund but honestly: each and every other company wouldn't want to either
I just want to get you the wheel you paid for cause that is our business.
And no, the case is not that we started working on your steering wheel only after you wanted the refund (although I can imagine you may feel this way...). We've had some health issues from our chief designer (and yes, you're right, she's the only person here capable of providing such a high quality work - we have recently hired a new person to wrap steering wheels but she's in her training period, not ready to provide top quality work yet) and some quality issues with Nappa leather (Zahy will be able to tell something about it) so please accept my most sincere apologies for not fulfilling my initial promise. We're just striving to make up for all the delays the above caused.
In the meantime please let me offer you something to compensate for the delay - like free shift boot and center armrest cover to match the steering wheel colors. Please let me know what you think - I believe this is a fair way to finalize this project.
Once again, I apologize for all this bumpy road you'vee been through with us. I sincerely hope the look and feel of your new wheel will make up for it.
Take care
Jack
RedlineGoods Team
I don't know what is happening on FedEx side. I will contact them right away and have them give me the info on the package status. As soon as I know anything I will immediately let you know.
And yes, of course I don't want to do a refund but honestly: each and every other company wouldn't want to either
I just want to get you the wheel you paid for cause that is our business.And no, the case is not that we started working on your steering wheel only after you wanted the refund (although I can imagine you may feel this way...). We've had some health issues from our chief designer (and yes, you're right, she's the only person here capable of providing such a high quality work - we have recently hired a new person to wrap steering wheels but she's in her training period, not ready to provide top quality work yet) and some quality issues with Nappa leather (Zahy will be able to tell something about it) so please accept my most sincere apologies for not fulfilling my initial promise. We're just striving to make up for all the delays the above caused.
In the meantime please let me offer you something to compensate for the delay - like free shift boot and center armrest cover to match the steering wheel colors. Please let me know what you think - I believe this is a fair way to finalize this project.
Once again, I apologize for all this bumpy road you'vee been through with us. I sincerely hope the look and feel of your new wheel will make up for it.
Take care
Jack
RedlineGoods Team
Last edited by RedlineGoods; 03-07-2017 at 04:48 PM.
03-07-2017, 04:52 PM
#65
@wowwed: your steering wheel has been shipped today and looks like this:
Should be there in 2-3 days
What do you think? I sincerely hope you will like what you find in the box
Take care
Jack
RedlineGoods Team
Should be there in 2-3 days
What do you think? I sincerely hope you will like what you find in the box Take care
Jack
RedlineGoods Team
03-08-2017, 03:50 PM
#66
Gary, I apologize for this taking so long. I can fully unbderstand your frustration. Your steering wheel was shipped pn Feb 24th - I have just replied to your private message and sent you a scan of shipping label.
I don't know what is happening on FedEx side. I will contact them right away and have them give me the info on the package status. As soon as I know anything I will immediately let you know.
And yes, of course I don't want to do a refund but honestly: each and every other company wouldn't want to either I just want to get you the wheel you paid for cause that is our business.
And no, the case is not that we started working on your steering wheel only after you wanted the refund (although I can imagine you may feel this way...). We've had some health issues from our chief designer (and yes, you're right, she's the only person here capable of providing such a high quality work - we have recently hired a new person to wrap steering wheels but she's in her training period, not ready to provide top quality work yet) and some quality issues with Nappa leather (Zahy will be able to tell something about it) so please accept my most sincere apologies for not fulfilling my initial promise. We're just striving to make up for all the delays the above caused.
In the meantime please let me offer you something to compensate for the delay - like free shift boot and center armrest cover to match the steering wheel colors. Please let me know what you think - I believe this is a fair way to finalize this project.
Once again, I apologize for all this bumpy road you'vee been through with us. I sincerely hope the look and feel of your new wheel will make up for it.
Take care
Jack
RedlineGoods Team
I don't know what is happening on FedEx side. I will contact them right away and have them give me the info on the package status. As soon as I know anything I will immediately let you know.
And yes, of course I don't want to do a refund but honestly: each and every other company wouldn't want to either
I just want to get you the wheel you paid for cause that is our business.And no, the case is not that we started working on your steering wheel only after you wanted the refund (although I can imagine you may feel this way...). We've had some health issues from our chief designer (and yes, you're right, she's the only person here capable of providing such a high quality work - we have recently hired a new person to wrap steering wheels but she's in her training period, not ready to provide top quality work yet) and some quality issues with Nappa leather (Zahy will be able to tell something about it) so please accept my most sincere apologies for not fulfilling my initial promise. We're just striving to make up for all the delays the above caused.
In the meantime please let me offer you something to compensate for the delay - like free shift boot and center armrest cover to match the steering wheel colors. Please let me know what you think - I believe this is a fair way to finalize this project.
Once again, I apologize for all this bumpy road you'vee been through with us. I sincerely hope the look and feel of your new wheel will make up for it.
Take care
Jack
RedlineGoods Team
In one message you state that the steering wheel was shipped on Feb. 24th and it's a "FedEx issue" that you will look into and "should be there in 2-3 days", yet you state the wheel was shipped today (March 8th)...
Dishonesty is never the answer...
03-22-2017, 05:15 PM
#71
After a few bumpy road, I finally got the steering wheel last week and installed it. When I first put the steering wheel back, my alignment was off so couldn't give a good feedback on it. Fixed the alignment and I have to say I love the new steering wheel. Love the feel of it! I'm glad I got this steering wheel!!
The following users liked this post:
2GoRNot2G (03-23-2017)
03-23-2017, 01:35 PM
#73
Not trying to take sides here, but that looks pretty darn symmetrical to me. I'm pretty picky and I wouldn't complain about that tiny bit of variance. These are custom hand-made pieces, so a I would think that a little bit of variance is expected.
03-23-2017, 02:19 PM
#74
Premier Member
The bigger issue I see is all the scratches and marks near the volume controls, I would hope that the cores are in better shape then that... I would also assume that the appropriate core would be used for the model year requested.
03-23-2017, 05:50 PM
#75
The steering wheel looks great. How close does the color of the wheel match with the stock interior? Also, comfort of the wheel when being held? Any padding added for better comfort/feel?