Originally Posted by hinomura

And rightly so, but I did want to take the time to commend good dealerships as well because they do exist. Yesterday I had to take my 6MT in to the shop because my 5th gear started grinding. It would happen maybe once every couple of months so I never thought much about it, but 2 days ago it happened about 5-6 times; almost every other time I shifted into 5th. I dropped the car off and they said they couldn't find any issues, but instead of being dismissive Jordan (my service rep, fantastic fellow, has always done me right) asked me if I could come in during lunch and try to recreate it for them. I went there for lunch, drove a service technician around, and showed him how the gear was grinding. He then recommended that the whole transmission be replaced. So next Thursday or Friday I will have my baby back, hopefully none the worse for wear. I was very apprehensive at first because this would have been warranty work and I kind of halfway expected them to try to weasel their way out of doing the right thing, but there was no confrontation, no escalation, just a diagnosis, a solution, and a time to come pick up my car. I just want to say that good dealerships do exist like Nalley Infiniti in Decatur, GA and that there are people like Jordan who genuinely try to take their customers.

On a side note does anyone know if this new transmission is "new new" or will it be one of those factory refurbished ones?


TL;DR - 5th gear itself or synchro going bad. Nalley Infiniti in Decatur, GA covered it under warranty no questions asked. (Avoid Infiniti of Gwinnett, I don't like them fools.)

Originally Posted by inyquest

WOW!! Nalley Infiniti in Decatur, GA??????
Very Interesting.
I was there a few months ago and not only did they have IPL stickers on cars that were Not IPLs but the 2 sales people I talked too knew Nothing about the car.
Like I said....
Interesting

Did you say what year your car is?

Originally Posted by hinomura

hahaha I think I read your review on yelp today as I was filling out my review. Mine is a 2011 but I didn't purchase it from them, I originally purchased it from Infiniti of Gwinnett (will never go back there again). I'm not sure about the faux IPl badging, I didn't see it while I was there but I do know that they were told to rebadge all G37 coupes as Q60s (my service rep said that they were told to by corporate). If that is the case with regard to the faux IPL stuff, that is definitely shady and I wish I had a better response for you.