^ yes and no. while my previous smart-a$s response shows that i am not a fan of wood trim, that's beside the point. i do agree with the fundamental argument of the OP.

the expectation is that a defective part will be "replaced in kind" with a replacement part. if the existing trim was faded, then yes i agree with you. but that does not appear to be the case. the replacement trim looks totally different in style. in this instance all the trim should be replaced to match - as was the original intent of the interior design.

another example: if a driver's seat was defective and replaced under warranty, the reasonable expectation is that the same style of seat would be used as a replacement part. if the updated replacement seat now uses, let's say, red stitching and a different logo instead of white stitching and the Fuji logo then both seats should be replaced and the 2nd existing seat would be shipped back to the warehouse(?). it would be absurd to think of an owner accepting replacement seats that are not a match for original.

OP - don't give up. try using a level-headed and logical argument with your local dealer or Infiniti consumer affairs. i'm sure you will eventually get the satisfactory result. it's worked for me many-a-time for warranty work on brakes, etc.

 

Who told you you'd need to pay to replace all the trim, your local dealership or Infiniti Consumer Affairs? If your dealership told you this then escalate it within the dealership before "telling their boss" on them. People hate that and will go out of their way to not help you when you do that. ICA is not their boss anyway. If you were told this by a service writer and cannot convince them that it's the right thing to do to replace it all so that it matches, ask nicely to speak to the service manager. Be polite and convince him that it's an eyesore and that you feel it's only right to replace it all since it no longer matches. Being demanding might be counterproductive. If you are unable to persuade him, politely escalate the issue to the General Manager. If you cant get him to help you, find out who owns the dealership or family of dealerships. Contact them and present your issue. I think you can have your problem solved this way.

Good luck.

 

Thanks guys. ICA are the ones that told me I'd have to pay for this over the phone this afternoon when i spoke with them. I am currently waiting for a higher up to call me back.

 

This is a common issue on the FX and EX.

The original wood trim is REAL. Anyone who says its fake or plastic doesn't know what they are talking about.

The wood trim is a veneer that means its a piece of real wood trim that's been stained and applied with adhesive to a piece of abs plastic. The original wood trim when exposed to heat for a long period of time such as the sun eventually the veneer peels and separates from the abs plastic backing which is what happened to you in your case.

To fix this problem in the long run Infiniti has switched to a different manufacturer that produces simulated wood without adhesive to make it more durable in the long run. This is why the new simulated wood that you got as a replacement doesn't match because they are made completely differently. There is a TSB on this.

Basically there is NOTHING you can do about it except replace all the other pieces so they will match the replaced part.

 

Right so have they replaced the other pieces at their expense? Because they are saying i am the one who would have to pay.

 

So they put the same fake looking wood trims in the '09 as '08. That's what I was talking about. I would pay to get all of them replaced with the new wood trims if I had the option.

 

Point is why should I have to pay??

 

I know what I am talking about. The wood trims are REAL, no one said it was fake, however they looked dull and plasticky. I would take fake trims look real than real trims look fake any day of the week.

 

I agree with you that they should restore them under warranty. But in this situation, I would consider talking them into replacing with new trims and pay only for the parts at a discount. A nice upgrade nonetheless.

 

I'm not going to have a choice if thats going to be the only option... I cant live with the 2 different colors

 

exactly - the defective parts should be replaced with new parts. if the new parts are a different style/design than the original parts, and will impact the overall interior design appearance, then all related parts must be changed with the revised parts. the OP should not have to pay for any of this.

 

I am losing faith in infiniti as well, and I think people are being unfair if it happen to them they would be pissed as well. You should go in and complain or go to another infiniti dealership and see what they say and if they can help you. This should never happen and should be fixed to specs. Everything should always match regardless if your car is 2 days or 5 years old!

 

I'd be upset, too. The picture clearly shows it looks different. The warranty replacement should return the car to its original condition, or something close.

Sometimes a company needs to stand up, look past policy, and do the right thing. How much are the parts in question? The maple accents (or whatever they call them) were a $600 option on my 2012 G37x. I always heard those options were outrageously overpriced, so how much could the cost really have been? You'd think the bad press the dealership or Infiniti itself would face makes it worth it to eat this comparatively small amount.

Now, having said that, the OP might save himself a couple of dozen blood pressure points by letting it go and paying his own way for the fix. I know I'd have a hard time doing that, though. Hopefully calmer heads will prevail, and this guy will get his interior returned to his satisfaction.

 

Lol I'm definitely getting upset thank god the manager didn't call me back today. Tomorrow I will take a calmer approach unless they say I do have to eat the entire cost

 

Agree with OP, this sucks. It took 2 seconds to see in the small picture that the stock wood has much darker grain patterns then the new.

What would have made sense is for Infiniti to call and say "Hey sorry we're looking at the replacement trim and it doesn't match b/c the origional isn't made anymore do to the delamination issue. Do you still want it changed?".

If the OP knew it was different before the switch he could've atleast decided to give it a shot to fix the delamination himself or take time to try to find used origionals. Instead now he stuck with Kia looking interior and has to pay the dealer prices to replacement and install or wait for however long until he could find used origionals.

When I had my crappy Pontiac and a rattling sun visor that's what the GM dealer did. When the replacement looked different they asked if I still wanted the replacement and if I wanted the other one replaced to match. I would like to think if GM is capable Nissan/Infiniti is also.

Anyways, my $.02. Good luck.