Open top won't cycle past PARCEL SHELF retract
01-07-2019, 11:13 AM
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Open top won't cycle past PARCEL SHELF retract
I have my 2010 G37 convertible in the shop right now and the dealer says they "cannot" get it open. I am not confident that they even attempted to "manually open" the top (using their computer diag too) OR disconnecting the battery cable and waiting 10 minutes to "reset/relearn" the process.
It seems to be getting stuck at the point where the "parcel shelf" move to horizontal and then is suppose to move down/retract .
The service advisor says "that'll be about $3500 to fix the hydrolics, it's all one system"
Does that seem to be a big price?
Is a whole system replace really needed or should there be a better diagnostic option/solution for a component instead of "all or nothing"???
I asked if he could manually retract and fix the leak (seal is loose between the front window/1st panel) and then button it up???
They said " Hrmm...maybe -- that'll be like $600 and you wont' be able to use it as a convertible"
Any input/thoughts would be appreciated --- I live in Atlanta GA and have the option to go to 3 other infiniti dealers for a second opinion too.
It seems to be getting stuck at the point where the "parcel shelf" move to horizontal and then is suppose to move down/retract .
The service advisor says "that'll be about $3500 to fix the hydrolics, it's all one system"
Does that seem to be a big price?
Is a whole system replace really needed or should there be a better diagnostic option/solution for a component instead of "all or nothing"???
I asked if he could manually retract and fix the leak (seal is loose between the front window/1st panel) and then button it up???
They said " Hrmm...maybe -- that'll be like $600 and you wont' be able to use it as a convertible"
Any input/thoughts would be appreciated --- I live in Atlanta GA and have the option to go to 3 other infiniti dealers for a second opinion too.
01-09-2019, 06:51 PM
#2
Hey, Sorry to hear about you issue, brought back some bad memories
I bought my 2010 vert last year and had nothing but problems, the dealer quoted me the exact same thing, but even then, they weren't certain it would fix the problem.
My problem was, the convertible top would work when it wants, and would stop almost always when closing the top, after the trunk lid opens.
I know the issue your having is a bit different, but I was able to resolve my issue myself.
I got my hands on the Nissan Consult 3 tool, which the dealers use to manually operate the top, and what I found was, on the rear drivers side, where the trunk opens, there are certain parts that have black electrical tape. Some of the tape got old and dry and was no longer sticking.
I cut all the old tape, but everything make together and did a relearn from the Nissan Consult, and that fixed my issue. The tool is an absolute must to own, it makes your life so much easier, rather then having to get it taken to Infiniti/Nissan for every issue.
If you are interested in purchasing the tool, let me know. I can get my hands on some more.
Hope this helps!
I bought my 2010 vert last year and had nothing but problems, the dealer quoted me the exact same thing, but even then, they weren't certain it would fix the problem.
My problem was, the convertible top would work when it wants, and would stop almost always when closing the top, after the trunk lid opens.
I know the issue your having is a bit different, but I was able to resolve my issue myself.
I got my hands on the Nissan Consult 3 tool, which the dealers use to manually operate the top, and what I found was, on the rear drivers side, where the trunk opens, there are certain parts that have black electrical tape. Some of the tape got old and dry and was no longer sticking.
I cut all the old tape, but everything make together and did a relearn from the Nissan Consult, and that fixed my issue. The tool is an absolute must to own, it makes your life so much easier, rather then having to get it taken to Infiniti/Nissan for every issue.
If you are interested in purchasing the tool, let me know. I can get my hands on some more.
Hope this helps!
The following 3 users liked this post by Skhan:
01-10-2019, 08:07 PM
#3
Holy crap! I had the exact same problem that skhan had and did the same thing but without the tool. I had some of the black tape wear off and frayed some wires causing the issue. Cleaned up the wires and retaped it and haven't had an issue since, where can I get the to mentioned?
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Phlip (01-09-2020)
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Phlip (01-09-2020)
03-15-2019, 03:53 AM
#6
Registered Member
i have been looking for a while for something for my 10' vert to diagnose stuff
is this consult 3 the better option ? or is it just for the roof (which probably is the most unique)
pics of the wires and tapes would be appreciated
is this consult 3 the better option ? or is it just for the roof (which probably is the most unique)
pics of the wires and tapes would be appreciated
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03-03-2022, 05:12 PM
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Same issue
Holy crap! I had the exact same problem that skhan had and did the same thing but without the tool. I had some of the black tape wear off and frayed some wires causing the issue. Cleaned up the wires and retaped it and haven't had an issue since, where can I get the to mentioned?
03-03-2022, 05:24 PM
#10
CNAutoTool
This one has been proven to work with these 'Verts.
This one has been proven to work with these 'Verts.
03-03-2022, 07:07 PM
#11
This isn't just a tool. You'll need a computer and some skill to use the consult software. It isn't too bad, but you can put the top into some bad spots of not careful.
The CNAuto tool does work as a consult III clone and can tell you what is wrong with the top. And yes it works with the whole car, not just the top.
The CNAuto tool does work as a consult III clone and can tell you what is wrong with the top. And yes it works with the whole car, not just the top.
09-14-2022, 03:19 PM
#12
Hey, Sorry to hear about you issue, brought back some bad memories
I bought my 2010 vert last year and had nothing but problems, the dealer quoted me the exact same thing, but even then, they weren't certain it would fix the problem.
My problem was, the convertible top would work when it wants, and would stop almost always when closing the top, after the trunk lid opens.
I know the issue your having is a bit different, but I was able to resolve my issue myself.
I got my hands on the Nissan Consult 3 tool, which the dealers use to manually operate the top, and what I found was, on the rear drivers side, where the trunk opens, there are certain parts that have black electrical tape. Some of the tape got old and dry and was no longer sticking.
I cut all the old tape, but everything make together and did a relearn from the Nissan Consult, and that fixed my issue. The tool is an absolute must to own, it makes your life so much easier, rather then having to get it taken to Infiniti/Nissan for every issue.
If you are interested in purchasing the tool, let me know. I can get my hands on some more.
Hope this helps!
I bought my 2010 vert last year and had nothing but problems, the dealer quoted me the exact same thing, but even then, they weren't certain it would fix the problem.
My problem was, the convertible top would work when it wants, and would stop almost always when closing the top, after the trunk lid opens.
I know the issue your having is a bit different, but I was able to resolve my issue myself.
I got my hands on the Nissan Consult 3 tool, which the dealers use to manually operate the top, and what I found was, on the rear drivers side, where the trunk opens, there are certain parts that have black electrical tape. Some of the tape got old and dry and was no longer sticking.
I cut all the old tape, but everything make together and did a relearn from the Nissan Consult, and that fixed my issue. The tool is an absolute must to own, it makes your life so much easier, rather then having to get it taken to Infiniti/Nissan for every issue.
If you are interested in purchasing the tool, let me know. I can get my hands on some more.
Hope this helps!
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grateful2923 (11-04-2023)
11-02-2022, 08:03 PM
#14
Open the trunk, look toward the back seat, there are 2 rails for the parcel shelf. Look at the top of the left rail, slightly to the right - there is a plastic cover for a wire bundle. As far as I've seen, that's where most of the roof wiring issues are coming from.
11-28-2022, 03:06 PM
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Consuktb3!
Hey hey there .. same issue for me …. I’d like to find out if you have another consult 3 tool or might know where I can get my hands on one ?
Hey, Sorry to hear about Tt you issue, brought back some bad memories
I bought my 2010 vert last year and had nothing but problems, the dealer quoted me the exact same thing, but even then, they weren't certain it would fix the problem.
My problem was, the convertible top would work when it wants, and would stop almost always when closing the top, after the trunk lid opens.
I know the issue your having is a bit different, but I was able to resolve my issue myself.
I got my hands on the Nissan Consult 3 tool, which the dealers use to manually operate the top, and what I found was, on the rear drivers side, where the trunk opens, there are certain parts that have black electrical tape. Some of the tape got old and dry and was no longer sticking.
I cut all the old tape, but everything make together and did a relearn from the Nissan Consult, and that fixed my issue. The tool is an absolute must to own, it makes your life so much easier, rather then having to get it taken to Infiniti/Nissan for every issue.
If you are interested in purchasing the tool, let me know. I can get my hands on some more.
Hope this helps!
I bought my 2010 vert last year and had nothing but problems, the dealer quoted me the exact same thing, but even then, they weren't certain it would fix the problem.
My problem was, the convertible top would work when it wants, and would stop almost always when closing the top, after the trunk lid opens.
I know the issue your having is a bit different, but I was able to resolve my issue myself.
I got my hands on the Nissan Consult 3 tool, which the dealers use to manually operate the top, and what I found was, on the rear drivers side, where the trunk opens, there are certain parts that have black electrical tape. Some of the tape got old and dry and was no longer sticking.
I cut all the old tape, but everything make together and did a relearn from the Nissan Consult, and that fixed my issue. The tool is an absolute must to own, it makes your life so much easier, rather then having to get it taken to Infiniti/Nissan for every issue.
If you are interested in purchasing the tool, let me know. I can get my hands on some more.
Hope this helps!