I placed my order a few days later...any chance mine might be going out then as well?

 

Same here couple days apart...can we get an updated shipping date list?

 

Bueller...Bueller...?

 

Guys please, I said we would get an updated list today. We have received live tracking on individual orders periodically throughout today as the labels have been printed, all of which we have called and sent directly to each client.

I understand you are all eager to get your product. We will post up every bit of info as soon as we receive it about upcoming build lists and shipments.

Thank you,

 

Excuse me? "Guys please"?!? Are you kidding me? Should I just assume it'll be 3 months before i see these? How about you give me a 1-2 week shipping window that's wrong by a few weeks! I don't care that you said you'll update us, until just recently, you barely responded to anything within 3 days. Eager to get our product?, That's a huge undersatement. "Guys please"smh.

 

Everyone needs to relax, no need to shoot the messenger. From everything that has been said the delays have nothing to do with NextLevel Performance. I admit that communications seemed to have been lacking in the past but for the past week at least Lance has been trying to keep everyone up to date.
I think the best thing would be to take your mind off the order (everyone will definitely get theirs) because getting irate is not gonna make FI produce and ship any faster.
The blame solely rests on the shoulders of FI.....this is a simple time is money case. They took on a lot of orders/money and did not adequately increase production capacity and we that placed orders are paying for their cost cutting with our time. I can't be made at them as a lot of companies do that (it is actually the most logical solution sometimes) but they risk their reputation as well.

Tl;dr - Delays are not being caused by Lance/Nextlevel, they're doing their best. FI slacked up a bit but everyone will get their orders. I know the mod bug infection is strong but patience

 

There is no question on who's fault it is, my qualm is the response time as well as the tone portrayed in the responses when they come so far and few in between. Like is was stated before, communication is key, but not only when customers begin to get angry. I ask a simple question and then get a response of "guys please". I'm sorry next Level, I did not mean to bother...

 

You cant be serious! The blame rests on whoever im paying my money to... bottom line. When a product is being advertised and the seller has no clue as to when it will ship other than guesstimations that are off by literally months, you would have to be an absolute idiot to think that customers will not become concerned and frustrated. Check the adverts for this product by NextLevel; what are the lead times quoted? does any of them say 10+ weeks? ...does it mention that they really dont have a clue about when this item will actually ship and that they have zero control over it? ...do you think these factors wouldve affected whether or not I placed an order with them had i known?...and then the tone in the communications is that of we should consider ourselves lucky, understand that its out of their control so shut up and be patient...lol wow

 

Updated build lists as requested for next week(received late last night)

Shipping 6/9/2017:

NLP 593 – Nicholas Weiss(Typewun) : 37C-HFCR >>>refund requested, spot available for purchase
NLP 591 – Chris Behl : 37C-HFCR

 

I'm apologize Nicholas for your frustration. You all are individually frustrated, but all I can do is assure you we're doing everything we can to communicate lead times and statuses on all of your orders.

We have zero control over the manufacturer and their build times.

SIDE NOTE, please do not threaten us
>>>>>>I personally will process your refund request today per your request. I'm sure someone will be happy to take over your spot shipping next Friday

 

UPDATE: We have one set of resonated HFC's scheduled to ship NEXT FRIDAY(current wait times currently 6-9 weeks out)! First come first serve, please PM me directly to lock up the spot

 

Kenny, we quote you lead times that are placed on our invoices from Fast Intentions when we pay and fill your orders the day of your purchase.

Again, we do not have control over the lead times. We have sold Fast Intentions product for nearly 8 years now and never ran into this long of wait times.

To avoid anything like this happening in the future, we are considering stocking 5 sets of RHFCs at all times to help with our individual clients.

 

Please respond within 24 hours or I will open a dispute...? That's a threat? Thin skin huh guys?! Then to respond showing me it will be going out next week but you'll refund my money. When I say don't bother refunding it, you respond with that you will anyways? What kind of games are you playing?

 

We don't do games, period, and this is a prime example. And now accuse me of having "thin skin"? Move along....

You requested for a "FULL REFUND" and response confirming refund within 24 hours.

We have a zero tolerance to threats. Your order, per your request is being refunded and filled by another client.

Thank you

 

Good luck to all of those dealing with next Level. I'm sure my refund will take as long as my wait time. They have zero tolerance...we wait this long and tolerate it but their tolorance is zero...amazing...