Happy Friday Everyone!



*REFUND SENT

 

I figured that would get it done quicker if I commented about it. Pat yourself on the back.

 

Spot has been filled, paid in full. Thank you!

 

Everyone needs to relax. I understand the frustration as I am too but I think this is getting a bit childish on both ends.

The main objective for us as customers is to provide constructive criticism, I agree with Kenny and Typewun as these lead times should have been disclosed upfront on the product page. Lance did respond by saying he plans to stock at least 5 RHFCs in his inventory going forward to reduce the lead time....I think there's a positive there (albeit on our time). I still think you should disclosed lead times in bold on the product page too.

Communication is definitely key and I see Lance stepping up in the last couple weeks...if this was the communication from the beginning, Lance you may have had fewer angry customers. As the delay doesn't bother me as much as the poor and lack of honest communication back to me (my order for example started at 4-6 weeks, and now is at 10-11 weeks) and I had to follow up multiple times to get this basic info. I think this is a definite lesson learn on your end if you want to stay in business in the long term but I do see you attempting to improve which is a good sign.

I just hope there were no sacrifices in quality by FI to get these out of the door....

 

This is the last of anyone's concern... both owners Danny and Tony have been in the shop fabricating and stepping away from most of the office/clarical duties helping push the most quality production out the door they've ever had.

 

I would like everyone to know that aside from what has happened between Lance and myself, Tony from Fast Intentions personally reached out to me just now over the phone. You can all be assured that the RHFC or any other exhaust components you are purchasing from them are still going to be the high quality peices that is expected. This gentleman demonstrates undeniably high standards as a businessman and will not disappoint.

 

To All,

I've read through the past few pages of this thread and would like to chime in. I'm hoping in doing so, it may put some of your minds at ease.

Early this year one of our long time employees decided to move on to greener pastures. Lol Now that's normally not the consumers business nor concern, but since Lance decided to make it common knowledge to all of you, I am compelled to address it! It was disappointing when he left. We've had a long term personal and professional relationship, but that's life! We had time to prepare from the moment we found out, until his last day. No doubt we needed to restructure our weekly build list which meant I'm now back in the shop much more building product. That's fine because I love getting lost in my work and producing parts from nothing. Those who don't know, I started in this industry as a welder/fabricator 18 years ago! I've created every Infiniti/Nissan component we offer, so I'd say I'm more than qualified.

February and March of this year we received the largest influx of orders in a two months span since we opened our doors 12+ years ago. Great problem to have, but with getting settled in to the new shop schedule, it left little to no time to hire and train new potential employees. In keeping calm, the only thing to do is be honest with the customer, let them know the situation with orders and extend lead times. This has been our policy since day #1.

Fast forwarding to today... as of May 1st, we've hired a replacement to help out in speeding us all up. Cutting, bending, prepping, etc, etc. The easy stuff to speed the higher skilled people up. We are now getting more out the door than ever before. It may not look like it because we have more orders in the queue than ever before! Please rest assured that we are moving more completed product and our quality will never be sacrificed! Our quality is our #1-B goal, behind #1-A our service.

As a consumer myself, I understand your frustration. The lengthy lead times. The erratic communication. I apologize to all of of you who have been caught up in the middle of any of this. Please know that (behind closed doors) I plan to work with Lance on how to improve your overall experience. This goes for existing customers as well as new customers.

We all appreciate your business and patience.

Thank you for your time.

-Tony

 

Thanks for stepping up and clearing the air, shows great character and that you care.

I've bought from FI before and the product was top notch - hoping for nothing less this time around (and that my RHFCs will be shipped this Friday as promised )

 

Always! Caring is what drives us to be the best we can be. I appreciate your feedback.

As for your order, I do not have that information in front of me, however I'm sure Lance is on top of it with all of you.

Thanks.
-Tony

 

UPDATE:
PO#627 Carl - Shipped today
PO#591 Chris - Shipped today

Next week's build list
PO#586 Jonathan
PO#595 Jim

Happy Friday and have a great weekend everyone!

 

I too have been waiting for some RHFC's from FI that were ordered from NLP back in early April. I even have one defective stock cat I am driving around on since the order...but here is the thing. Quality takes time! Does it matter to me that it wasnt 6-8 weeks? Not really! I know that FI is the best quality product on the market and it is hand made for me by professionals. This is not some chinese stamped fab exhaust part, and as such I don't expect it in the same manner. I had a nice conversation with Lance last week and I still have total confidence in both NLP and FI. In my opinion they are both doing the best they can with an increased demand during a time when they had employee turnover. Let's give them a break and let them get back to making the awesome products we all love.

 

Absolutely sh*t service from Next Level - totally dishonest and lack of integrity in how they go about their Business.

It takes a lot for me to complain about a Business but all I can say is NEVER AGAIN - I'd warn anyone looking to buy through Next level to stay away....worst vendor experience I've ever had. I wouldn't be surprised if the part arrived in 2 pieces given the service I've received to date.

 

Chris, I understand you're frustrated with your duty/tax/brokerage fees on your Canadian shipment.

Living outside of the country, we quoted and charged you upfront for shipping charges from the state of California to get the product to Canada.

We as the dealer do not pay for your inbound duty/tax/brokerage fees. Those are determined by the country you live in and are paid by the consumer, just as they were on your previous purchase 4 years ago for FI product through us, as well as your purchase last month for your intakes. These fees are determined by the declared value of the product being received.

I apologize for your frustration in this matter, please let me know if you have any other questions I can further assist you with,
-Lance Lisowski
NextLevel Performance

 

This is not my first rodeo...I know what is applicable and what is your responsibility. Ironically, I've ordered from you before back in '13 according to iTrader, and it was a decent experience. You've gone the whole other direction since...definitely lost me as a customer with continues lies and dishonesty.

I hope others see this and don't lose out to Businesses like yours.

 

Do you mind expanding a bit on what the situation is? No need to go in-depth if you don't want to but just the basics so everyone is informed