G37 Transmission Issues with 4th -> 3rd Downshift
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Joined: Jul 2009
Posts: 68
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From: Portland 2 Tha Bay, Cali
No, I did not mention TSB. I was hoping they know about the problem and aknowledge the issue once I describe whats happening. I will go there today with TSB printout and see what they say. But I have a feeling that I will have a hard time convincing them that this TSB is applicable to my car.
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Joined: Apr 2009
Posts: 617
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From: Southern NH
Mine's in today for the first service. I brought a copy of the TSB and the service advisor acted as if he never heard of this but I get the sense that most of the service advisors are more to be customer service types with limited technical knowledge. The best thing to do is explain the problem you're seeing and let them document it.
We'll see what happens. I don't find my downshifts to be that harsh and they seem to have gotten much smoother over time - I now have almost 4K miles. But there's no way my car was manufactured after April as some have claimed is when the new S/W was loaded at the factory since it is was sitting on a lot in mid to late April.
BTW the actual date of manufacture is not stamped (I can't find it) on the silver tag in the engine compartment. I would assume that the last 6 digits of the VIN can tell you that if you know the range of cars made or can map some of those digits to a week number. Anyone know?
We'll see what happens. I don't find my downshifts to be that harsh and they seem to have gotten much smoother over time - I now have almost 4K miles. But there's no way my car was manufactured after April as some have claimed is when the new S/W was loaded at the factory since it is was sitting on a lot in mid to late April.
BTW the actual date of manufacture is not stamped (I can't find it) on the silver tag in the engine compartment. I would assume that the last 6 digits of the VIN can tell you that if you know the range of cars made or can map some of those digits to a week number. Anyone know?
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Joined: Apr 2009
Posts: 617
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From: Southern NH
If the sticker on the door jamb makes sense I recall it shows an '08 date but I need to recheck. As I noted before, there's no way it was manufactured after April '09 because it was on a lot when I first started searching inventory in mid-late April.
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Joined: Aug 2009
Posts: 90
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From: Oviedo, FL
Contacted Orlando Infiniti and the service manager Mike proceeded to tell me there is no TSB for my car and that I should not believe what I see on the internet. I explained to him that I had a copy of a TSB put out by Infiniti regarding the issue of the harsh 4-3 downshift. He said it is just the way the car is designed and it is doing what it is supposed to do.
I gave him my VIN and he said he was going to research this and he will let me know on Monday. I called him back and left a vm with the info off the TSB.
What is funny is that I called Infiniti of Tampa and they knew about the TSB and there was no issue about getting it in for the update. My problem is I live 2 hours out of Tampa and I will not be over there again anytime soon.
Also, my car ws built in May 09.
I gave him my VIN and he said he was going to research this and he will let me know on Monday. I called him back and left a vm with the info off the TSB.
What is funny is that I called Infiniti of Tampa and they knew about the TSB and there was no issue about getting it in for the update. My problem is I live 2 hours out of Tampa and I will not be over there again anytime soon.
Also, my car ws built in May 09.
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Joined: Jul 2007
Posts: 541
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From: Bergen County, NJ
Contacted Orlando Infiniti and the service manager Mike proceeded to tell me there is no TSB for my car and that I should not believe what I see on the internet. I explained to him that I had a copy of a TSB put out by Infiniti regarding the issue of the harsh 4-3 downshift. He said it is just the way the car is designed and it is doing what it is supposed to do.
My wife recently drove the car for the first time last week while on vacation and she had no problems with that issue.
i just called my local dealership which i bought my car from, and they said they totally never heard about this before... We were having an argument about 15 mins long, and then we finally end up that they will charge me $150 for just check the car if this is apply to what i explained to them... I am located in the Bay Area, CA
Last edited by joey'g37; Aug 14, 2009 at 07:03 AM.
i just called my local dealership which i bought my car from, and they said they totally never heard about this before... And we were having a argument about 15 mins long, and the we end up they will charge me $150 for just check the car if this is apply to what i explained to them... I am located in the Bay Area, CA
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Joined: Aug 2009
Posts: 9
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i just called my local dealership which i bought my car from, and they said they totally never heard about this before... And we were having a argument about 15 mins long, and the we end up they will charge me $150 for just check the car if this is apply to what i explained to them... I am located in the Bay Area, CA