Review iJDMToy Review-Bad Customer Service
iJDMToy Review-Bad Customer Service
Hello I wanted to share my experience with a recent IJDM toys purchase of some fog lights. I purchased the fog lights on Amazon, they arrived, I installed and immediately noticed the halo rings were almost invisible and the fog lights had zero cut off, basically throwing light in every direction blinding other drivers.
I requested an RMA from Ijdm toys and voiced my concern, after a week of back in forth which required me to complete an online RMA form 3 times before their 3rd party system actually saved it and sent to them. I requested the RMA 22 days after I received item and my RMA was approved 31 days after I received the fog lights. I removed; re boxed and sent the units back per their requirements. I was informed that they would not be able to refund my money because the units were not returned within 30 days. I went back and forth with them, explaining this made no sense as it took them a week to process a simple RMA and they approved the RMA on the 31st day.
This has been very frustrating for me and I hope others can learn from my experience. Please purchase products from reputable sources that don’t deceive customers.
I requested an RMA from Ijdm toys and voiced my concern, after a week of back in forth which required me to complete an online RMA form 3 times before their 3rd party system actually saved it and sent to them. I requested the RMA 22 days after I received item and my RMA was approved 31 days after I received the fog lights. I removed; re boxed and sent the units back per their requirements. I was informed that they would not be able to refund my money because the units were not returned within 30 days. I went back and forth with them, explaining this made no sense as it took them a week to process a simple RMA and they approved the RMA on the 31st day.
This has been very frustrating for me and I hope others can learn from my experience. Please purchase products from reputable sources that don’t deceive customers.
I too have had a bad experience with them, ordered some LED's from them and they sent the wrong ones. They resent the wrong ones two more times. After contacting them the third time, they did not believe me. They required I take a picture of what I was sent and send to them to prove I wasn't lying. I was finially sent the right ones but they were crap. Stay away from them and just get your LED's from either Diode Dynamics (aka DD) or V-LED's. Not notch products and customer service. DD is a sponsor here.
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