Destroyed Spoiler
Registered User
Joined: Sep 2005
Posts: 1,664
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From: Augusta, GA
Alright, thanks for all the input guys, I definitely feel shafted by the stealership. What do you suggest my next action is? Email the service manager? What should I say? They owe me a piece of the car I bought for 40k, and if they destroyed it, they owe me a new one?
By the way, the carpet in the trunk looks flawless, they did a good job installing the spoiler but left some streaks of goo under it. No big deal, I'll clean it up, along with wiping down the entire interior because they didn't do that either when they prepped it. I bought from a dealership in Houston, just so you know. PM me if you want to know the details about the dealership, so you can avoid it too.
By the way, the carpet in the trunk looks flawless, they did a good job installing the spoiler but left some streaks of goo under it. No big deal, I'll clean it up, along with wiping down the entire interior because they didn't do that either when they prepped it. I bought from a dealership in Houston, just so you know. PM me if you want to know the details about the dealership, so you can avoid it too.
Registered User
Joined: Jun 2003
Posts: 421
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From: Vancouver, BC
I think according to the service manual some doublesided tape is also used on the front-edge.. so unless while prying it off they massacred it..
Otherwise, if its an aftermarket spoiler (which i know a few them go on top). Show us some pics and we can tell if its an aftermarket or OEM.
Bottom line is if they admitted to destroying the original chrome trim, I think they OWE $$ for it. When you pay a shop to mount some new rims on, they dont keep/destroy your original ones and get away with it...
Otherwise, if its an aftermarket spoiler (which i know a few them go on top). Show us some pics and we can tell if its an aftermarket or OEM.
Bottom line is if they admitted to destroying the original chrome trim, I think they OWE $$ for it. When you pay a shop to mount some new rims on, they dont keep/destroy your original ones and get away with it...
i would think regardless if they broke the chrome piece they should A. try to still give u a broke one back... or B. at least show you the Jacked up Lip....either one wouldve put some questions at ease....
Thread Starter
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Joined: Apr 2008
Posts: 66
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From: Houston
Ok, I sent the email, just waiting to hear back from them. I should be able to get some picks of the spoiler this weekend. Here's the email:
Joe Salesman,
I am satisfied with the installation of the new spoiler. However, I still want my original spoiler. If it was destroyed, as Service is telling you, then someone will need to order me a new one. I payed for the entire car, including the stock spoiler. SW Infiniti can reimburse me for the destroyed spoiler, the part is $231, so I will accept a check made out to that amount.
By the way, if someone did destroy this spoiler, thats pretty amazing, and you might want to reconsider their skills as a technician, the spoiler is simply held on by a couple bolts and some clips, I do not see how anyone could have such trouble with the replacement.
Let me know something soon. If I don't hear from you, I will come up to the dealership some time next week to discuss further.
Joe Salesman,
I am satisfied with the installation of the new spoiler. However, I still want my original spoiler. If it was destroyed, as Service is telling you, then someone will need to order me a new one. I payed for the entire car, including the stock spoiler. SW Infiniti can reimburse me for the destroyed spoiler, the part is $231, so I will accept a check made out to that amount.
By the way, if someone did destroy this spoiler, thats pretty amazing, and you might want to reconsider their skills as a technician, the spoiler is simply held on by a couple bolts and some clips, I do not see how anyone could have such trouble with the replacement.
Let me know something soon. If I don't hear from you, I will come up to the dealership some time next week to discuss further.
Thread Starter
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Joined: Apr 2008
Posts: 66
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From: Houston
Thanks, you are probably right about them ignoring it. I put a return receipt on that bad boy, so I will know for sure. I thought about ccing the Exec Mgr, I will forward this to him if I don't get something back soon.
Interesting because when mine was installed I asked about the chrome piece and I was told that it stays on the car. That the non-oem spoiler just goes right over it. Now that was the guy who was doing the install which was a vendor for the dealership and not the dealership itself.
Did anyone else get told this?
JD... was this the OEM version or the non-oem version?
Did anyone else get told this?
JD... was this the OEM version or the non-oem version?
lol... wouldnt this be funny if it was the non OEM and the NON backup cam and the chrome piece is really under the new spoiler? And the sales guy looked for it and couldnt find it so he told you that it was destroyed... If this is the case... I will trully LMAO!!
Keep up updated
Keep up updated
Thread Starter
Registered User
Joined: Apr 2008
Posts: 66
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From: Houston
I think that it is the non OEM spoiler. No light, no backup camera, but I can't see any chrome under it.
And yes, I will probably have to go up there, I just want to give my saleman a heads up before I start cracking skulls.
And yes, I will probably have to go up there, I just want to give my saleman a heads up before I start cracking skulls.
why does noone listen to me