pure bad luck with sevas wheel
10-07-2008, 04:32 PM
#61
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I honestly don't think any of this was Sevas' fault. EXCEPT for possibly too weak of a lip and/or inner barrel.
They sent him new lip quickly. It's not Sevas' fault that the shop that HE chose was crap.
Obvioulsy the mismatched rim depth is Sevas' fault, but that's human error and they owned up to it.
This, just as the OP's topic states, is just pure bad luck.
Sevas has a history of decent customer service. their cast line of wheels has seen some problems lately, but their forged line is pretty good quality.
They sent him new lip quickly. It's not Sevas' fault that the shop that HE chose was crap.
Obvioulsy the mismatched rim depth is Sevas' fault, but that's human error and they owned up to it.
This, just as the OP's topic states, is just pure bad luck.
Sevas has a history of decent customer service. their cast line of wheels has seen some problems lately, but their forged line is pretty good quality.
Agreed.
10-07-2008, 06:03 PM
#62
I honestly don't think any of this was Sevas' fault. EXCEPT for possibly too weak of a lip and/or inner barrel.
They sent him new lip quickly. It's not Sevas' fault that the shop that HE chose was crap.
Obvioulsy the mismatched rim depth is Sevas' fault, but that's human error and they owned up to it.
This, just as the OP's topic states, is just pure bad luck.
Sevas has a history of decent customer service. their cast line of wheels has seen some problems lately, but their forged line is pretty good quality.
They sent him new lip quickly. It's not Sevas' fault that the shop that HE chose was crap.
Obvioulsy the mismatched rim depth is Sevas' fault, but that's human error and they owned up to it.
This, just as the OP's topic states, is just pure bad luck.
Sevas has a history of decent customer service. their cast line of wheels has seen some problems lately, but their forged line is pretty good quality.
10-07-2008, 06:25 PM
#63
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I think the wheel mixed match is fault on SEVAS part. They should have paid for him to get the lip fixed at a place close to his location that they know is trust worthy since it was their fault that the lip was a different size than the other 3. The flat tire could've just been bad luck. SEVAS just took a huge negative rep after this incident from the G37 community and it will most likely spread to other forums... I think the best solution here is to give him a brand new rim at no cost. That's my opinion.
10-07-2008, 06:41 PM
#64
I think the wheel mixed match is fault on SEVAS part. They should have paid for him to get the lip fixed at a place close to his location that they know is trust worthy since it was their fault that the lip was a different size than the other 3. The flat tire could've just been bad luck. SEVAS just took a huge negative rep after this incident from the G37 community and it will most likely spread to other forums... I think the best solution here is to give him a brand new rim at no cost. That's my opinion.
10-07-2008, 07:55 PM
#65
I think the wheel mixed match is fault on SEVAS part. They should have paid for him to get the lip fixed at a place close to his location that they know is trust worthy since it was their fault that the lip was a different size than the other 3. The flat tire could've just been bad luck. SEVAS just took a huge negative rep after this incident from the G37 community and it will most likely spread to other forums... I think the best solution here is to give him a brand new rim at no cost. That's my opinion.
10-07-2008, 10:56 PM
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Having sold virtually every brand of forged wheels, I can honestly say that no company will/has had a perfect track record w their wheels. We have had HRE, Asanti, GFG, and Iforged wheels crack as well. I know Sevas had a few issues w their cast wheels but forged wheels are generally way stronger but they can still crack (just more forgiving than cast). As far as them fixing the prob, thats a blessing on its own. Many of these large companies, dont give a crap about their customers or even (us) as dealers. When they get to it, is when they get to it. You would think that if it was their fault, they would pay to have things expedited but that will never ever happen. Has never happened to us, even for our personal vehicles w any wheel company. I think at the end of the day, the timetable kinda sucks but at least they fixed the problem.
10-07-2008, 11:47 PM
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I totally agree with you on this one. There is no wheel company with a perfect track record. But the difference is the other companies that are willing to take care of the customer and the problem immediatly. Its just sort of unusual that weiboy and many others are not the first to say that Sevas customer service, and the way they handle situations, is very un-profesional.
10-07-2008, 11:54 PM
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I totally agree with you on this one. There is no wheel company with a perfect track record. But the difference is the other companies that are willing to take care of the customer and the problem immediatly. Its just sort of unusual that weiboy and many others are not the first to say that Sevas customer service, and the way they handle situations, is very un-profesional.
Its a blessing to get a manufacturer to drop what they do and help at the point of issue.
10-07-2008, 11:56 PM
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I totally agree with you on this one. There is no wheel company with a perfect track record. But the difference is the other companies that are willing to take care of the customer and the problem immediatly. Its just sort of unusual that weiboy and many others are not the first to say that Sevas customer service, and the way they handle situations, is very un-profesional.
Oh btw, your car looks hot w the wheels
10-08-2008, 01:41 AM
#73
dang! i feel bad for opening this thread. i really didn't meant to hurt sevas or the people who ordered their rims. i just wanted to share what i went through.
thanks to Sam over at Sleek Motoring in Mountain View for hooking up my rims. my car is up and running once again and hope nothing will happen!
thanks to Sam over at Sleek Motoring in Mountain View for hooking up my rims. my car is up and running once again and hope nothing will happen!
12-30-2008, 10:42 PM
#74
update! since i started this thread sevas was feeling the heat and offered to fix my wheels for free. okay! i sent them one front and one rear wheel. total of two. then guess what? only one freaking wheel came in when there were suppose to be two. wtf? damn! i'm sick and tired dealing with guys man! they never answer my call or returning them. freaking bad business! i can't explain how mad i am right now about this stupid azz company. i definitely can't see how they could still be in business for treating their customers like crap. sorry but i had to let it go here. thanks for listening!
