Folks,

If you are located in the Bay Area, preferably Marin, your assistance would be GREATLY appreciated. Here's the situation: I only use the built-in handsfree (bluetooth) on the weekends. For work (weekdays), I use my Plantronics, Motorola or Jawbone headset as the quality is better for both caller and me. When I use the headsets (any of them) in the car, I get SEVERE static/interference that only I can hear (remote party does not notice). I have tried multiple headsets, different phones (my wife's phone, different model), etc., all experience the same issue.

I brought the vehicle to the dealer wherein the Service Manager (who is GREAT) at Infiniti of Marin, tried his own headset and got the exact same issue. He contacted the Engineering line (who are a bunch of maroons who try to diagnose without complete information over the phone) and they suggested a replacement of the NAV control unit. After this replacement, the problem remained. We contacted again and this time they stated that they wanted me to remove ALL of my LEDs from the vehicle, convert it completely back to stock and try again. Well, I'm not tearing apart things in the vehicle again (rear turn signals, city lights, HID's, etc.) to bring this vehicle back to stock just to prove them wrong.

Here's why that's completely idiotic: If I delete the PHONE BLUETOOTH PROFILE from my NAV system, the static/interference problem goes away! Turning off the bluetooth in the car does NOT do it - you have to DELETE the profile from the vehicle, even if BLUETOOTH is off. Now, anyone in the world of RF engineering or computers can give you at least 10 other reasons why LEDs do not generate RF when there is NO power to them, and why LEDs would only generate RF when there's a bluetooth profile in the NAV unit (okay - stop laughing, I know it's hard).

So here's the request: If you live in the Northbay, preferably Marin, and you have LEDs in your car (interior, etc.) I would like to enlist your assistance in proving the engineering hotline WRONG (again, by the way - I've already proved them wrong once with the air filter and power loss issue). I need to meet you, confirm that you get no interference when paired with my phone and then show the dealer. That simple!

Anyone want to help a fellow G37 owner out? The bigger problem we'll help correct here is Infiniti's policy around the Engineering Hotline. Once the engineering hotline becomes involved, many dealers will not try to "troubleshoot" if the hotline doesn't believe it's the vehicle's fault (e.g., most of the time) like if there are no thrown codes (SES light), etc. When I had no power in the car, problem was confirmed by the dealer, but the Engineering Hotline never bothered to ask the dealer any questions other than code related. So, the dealer didn't check ANYTHING other than codes, dismissed the problem and said it was my fault. Lexus will, at least, try swapping out things that make sense, reconnecting modules, reflashing ECU's, cleaning connections, etc., to try and diagnose the problem before they tell the owner it's the owner's fault.

HELP!

Lee

 

Self bump... anybody??? Gotta be somebody that could help a guy out!

 

Did you/they ever figure out the problem?