Passport is in Alexandria off of Duke St.

 

I have had mixed reactions w/ Passport. When I first got my car, they were kinda **** cuz I didnt buy my car from them and got it from Grubbs. When the XM radio failed due to pinched wires, I brought it to them and they told me that I had to pay for it, cuz Grubbs is a performance infiniti dealer and they wont cover the part. So I had to have Grubbs send me another one and then bring it back to Passport and Grubbs paid for the labor. My service Rep was some guy named Greg. He looked like he was always disgruntled and pissed off everyday. I stop going to him and went to Ray who was really cool, but when I came back, he was gone. Jeff I can vouch for cuz he is kinda cool and nice and he did hook me up once or twice. I have not been back there since. I like IOC, but if the turnover rate gets any higher, I might be forced to go back.

 

There located in Alexandria, near landmark. Im glad I only live about 5 minutes away from passport. Yeah Jeff's the best, at one point I had a loaner for about a month because one of the guys ran my car through the car wash and Jeff took care of my rims, he sent it out to get repolished and took out all my curb rashes.

 

^^ SEEEE.....man...what can we do to prevent these stupid car wash dilemna??

 

only way I can think of is to be proactive and switch out your aftermarket wheels for stockers everytime u go in for service.

 

yeah I was definitely put in that ****ty situation with IOC fellas. Do NOT let them wash your car if you have aftermarket wheels. What a headache that was getting them fixed, and they haven't shined the same since... which also led to the service rep quitting her job and the detailing contractor to be fired..oops

 

Does anyone have any experience with Sheehy Infiniti of Annapolis??? I'm thinking about taking my car there for the 7500K service.

 

What I was told by Chris at F1 is that to only use water with polished lip. Any chemicals will mess it up.

 

IOC found my rotors were warped at 18k miles. I told vince I think his name was, that we get 20% off and he was like, I can do 15%. I said no, we were told 20% and held my ground.

I dont know whats up with that.

 

Thats what I'm saying.... he told me he put on the discount but it wasn't on there... because at first it was like 600....after he did it over it was like 500.. thats a $100 difference. What a dumba$$.

 

yeah. I am really only going there because of location at the moment.

 

any dealership can mess up aftermarket rims... maybe i should post postits all over the car saying do not wash do not wash do not wash. when i bring it in for any type of service.

 

that would be funny as heezy but effective!!!

 

^^ no...some dumba$$ foreigner who doesn't read or speak a drop of english will take off the post its... and wash the car thinking they did me a favor!!

 

Yea, they would vacuum up them post-it. haha. I'd say we work on something with Rosenthal.

Jeff(Destro), since you know the manager, would you be able to kick things off and talk to the manager about club discount? This would be a great oportunity for them to win back some peeps.


~Khoa