NationalGClub National G Club - Operating for the DC/MD/VA G35's and Surrounding Areas

Rosenthal Infinti redeems itself in my book!!

Old Sep 22, 2005 | 04:27 PM
  #1  
pdjafari's Avatar
pdjafari
Thread Starter
Registered User
iTrader: (2)
 
Joined: Jul 2004
Posts: 3,808
Likes: 0
From: DC/VA/MD
Talking Rosenthal Infinti redeems itself in my book!!

Hey guys,

well as most of you know I was supposed to get the G back after 1 month in the body shop. Well the body shop was giving me the run around, and stating they had to keep the car for about another week due to not being able to get the car back into spec. They stated all the suspension parts have been replaced except the rear suspension crossmember. They stated this part was slightly damaged during collision and is whats preventing the car from going back to spec. Well apparently the closest 'rear suspension crossmember' was in NY. Chantilly auto body works with Infiniti of Chantilly who stocks them OEM parts and I called and verified that they did NOT have it in stock. I decided to try out Dave at Rosenthal to see if they had the part in stock. Spoke to Dave and he informed me that they do have the part in stock. Called body shop back informed them rosenthal tysons DOES have it in stock therefore no need to wait for parts and delay me another 4-5 days. (I am paying for rental out of pocket...4 weeks and counting...). I then decided to call Dave back and ask him if he would be kind enough to contact me ONCE the body shop calls him to order/pick up the part. I think I may call him back and have him 'inscribe/scratch' G35 into the part so when I inspect this I can determine if it was in fact replaced or if they were simply 'stalling'. Regardless, I think Rosenthal deserves a second chance in my book, b/c IMO Dave is going above and beyond what tech's normally do to get people satisfied. Part is supposed to leave Tysons in the early AM and arrive at the body shop so the car may be returned to me before the weekend. Dave, if I can get my car back tomorrow, I owe you a 12 pack!!
Reply
Old Sep 22, 2005 | 04:33 PM
  #2  
Byrnie's Avatar
Byrnie
Registered User
 
Joined: Feb 2005
Posts: 1,365
Likes: 0
From: Vienna (DC Area)
Originally Posted by pdjafari
Hey guys,

well as most of you know I was supposed to get the G back after 1 month in the body shop. Well the body shop was giving me the run around, and stating they had to keep the car for about another week due to not being able to get the car back into spec. They stated all the suspension parts have been replaced except the rear suspension crossmember. They stated this part was slightly damaged during collision and is whats preventing the car from going back to spec. Well apparently the closest 'rear suspension crossmember' was in NY. Chantilly auto body works with Infiniti of Chantilly who stocks them OEM parts and I called and verified that they did NOT have it in stock. I decided to try out Dave at Rosenthal to see if they had the part in stock. Spoke to Dave and he informed me that they do have the part in stock. Called body shop back informed them rosenthal tysons DOES have it in stock therefore no need to wait for parts and delay me another 4-5 days. (I am paying for rental out of pocket...4 weeks and counting...). I then decided to call Dave back and ask him if he would be kind enough to contact me ONCE the body shop calls him to order/pick up the part. I think I may call him back and have him 'inscribe/scratch' G35 into the part so when I inspect this I can determine if it was in fact replaced or if they were simply 'stalling'. Regardless, I think Rosenthal deserves a second chance in my book, b/c IMO Dave is going above and beyond what tech's normally do to get people satisfied. Part is supposed to leave Tysons in the early AM and arrive at the body shop so the car may be returned to me before the weekend. Dave, if I can get my car back tomorrow, I owe you a 12 pack!!
Dude you work right behind me I can give you a ride to work, to and from if need be, I told you this . It's no problem at all. Let me know if you would like me too, you'd at least save some money man.
Reply
Old Sep 22, 2005 | 04:35 PM
  #3  
pdjafari's Avatar
pdjafari
Thread Starter
Registered User
iTrader: (2)
 
Joined: Jul 2004
Posts: 3,808
Likes: 0
From: DC/VA/MD
byrns i appreciate it bro!! just dont like to ask for ish!!
Reply
Old Sep 22, 2005 | 04:40 PM
  #4  
Byrnie's Avatar
Byrnie
Registered User
 
Joined: Feb 2005
Posts: 1,365
Likes: 0
From: Vienna (DC Area)
i know neither do I so that's why I've been offering it to you man it's no big deal.
Reply
Old Sep 22, 2005 | 06:02 PM
  #5  
arjunz's Avatar
arjunz
Registered User
iTrader: (1)
 
Joined: Sep 2004
Posts: 3,104
Likes: 0
From: Virginia Tech
thats really nice of u byrn ....i think u gotta hit puria with the "shorty wanna ride with me" line ... and maybe that will be convincing enough
Reply
Old Sep 23, 2005 | 07:59 AM
  #6  
infiniticoupe35's Avatar
infiniticoupe35
Registered User
 
Joined: Aug 2005
Posts: 138
Likes: 0
From: Herndon, VA
thanks for the kind workd puria, i'd take you up on the 12 pack but believe it or not i'm only 20. but anything i can do to help just give me a shout. and like i told chantilly auto body all chantilly infiniti had to do was do a parts locator and they would have seen that we have one. we buy parts for eachother all the time so...
Reply
Old Sep 23, 2005 | 08:23 AM
  #7  
ennius's Avatar
ennius
Registered User
 
Joined: Jan 2005
Posts: 415
Likes: 0
From: Vienna, VA
Originally Posted by infiniticoupe35
thanks for the kind workd puria, i'd take you up on the 12 pack but believe it or not i'm only 20. but anything i can do to help just give me a shout. and like i told chantilly auto body all chantilly infiniti had to do was do a parts locator and they would have seen that we have one. we buy parts for eachother all the time so...
does that mean you want two 12 packs instead?
Reply
Old Sep 23, 2005 | 08:35 AM
  #8  
infiniticoupe35's Avatar
infiniticoupe35
Registered User
 
Joined: Aug 2005
Posts: 138
Likes: 0
From: Herndon, VA
lol.. no but thanks for the offer, btw puria, your suspension crossmember just left with my driver so chantilly should have it within the hour
Reply
Old Sep 23, 2005 | 08:53 AM
  #9  
Byrnie's Avatar
Byrnie
Registered User
 
Joined: Feb 2005
Posts: 1,365
Likes: 0
From: Vienna (DC Area)
nice good looking out.
Reply
Old Sep 23, 2005 | 11:36 AM
  #10  
infiniticoupe35's Avatar
infiniticoupe35
Registered User
 
Joined: Aug 2005
Posts: 138
Likes: 0
From: Herndon, VA
hey puria just checking to see if you have heard anything back from chantilly auto body yet, give me ring if there are any problems
Reply
Old Sep 23, 2005 | 11:57 AM
  #11  
pdjafari's Avatar
pdjafari
Thread Starter
Registered User
iTrader: (2)
 
Joined: Jul 2004
Posts: 3,808
Likes: 0
From: DC/VA/MD
dave, man i havent heard anything. i am really anxious to get my car back this weekend man...i just hope Ryan @ the body shop stands by his word on getting it installed/aligned and test driven today to get it back!! Im so sick of driving this damn neon!! Dave thanks again, I owe you a 12 pack of....O Douls!! lool
Reply
Old Sep 23, 2005 | 11:58 AM
  #12  
pdjafari's Avatar
pdjafari
Thread Starter
Registered User
iTrader: (2)
 
Joined: Jul 2004
Posts: 3,808
Likes: 0
From: DC/VA/MD
Dave, btw how did payment work out for that part?? does chantilly simply cut Rosenthal a check or do they pass on my insurance company (allstate's) check over to you guys?!?
Reply
Old Sep 23, 2005 | 12:06 PM
  #13  
infiniticoupe35's Avatar
infiniticoupe35
Registered User
 
Joined: Aug 2005
Posts: 138
Likes: 0
From: Herndon, VA
chantilly keeps the insurance check and then cuts us a check. and if i know the kind of person ryan is, which i'm pretty sure i do he stands by his word and his work
Reply
Old Sep 23, 2005 | 04:31 PM
  #14  
infiniticoupe35's Avatar
infiniticoupe35
Registered User
 
Joined: Aug 2005
Posts: 138
Likes: 0
From: Herndon, VA
according to my watch its 4:30 pm on friday so what the verdict? did they get you your car back for the weekend or not?
Reply
Old Sep 23, 2005 | 04:43 PM
  #15  
pdjafari's Avatar
pdjafari
Thread Starter
Registered User
iTrader: (2)
 
Joined: Jul 2004
Posts: 3,808
Likes: 0
From: DC/VA/MD
david...still waiting for his phone call....said they fixed it, aligned it to spec...just waiting for the pick up call....i have a weird feeling in my stomach...
Reply

Thread Tools
Search this Thread

All times are GMT -4. The time now is 02:21 AM.