G37X Sport in the Snow???
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Jason,
I too had truble with the Novi site and have ended up at the Troy dealership for my last 2 Infiniti's. I've owned 5 of them and by far the Troy site has been the most user friendly. I'm glad you found a good guy in AA as it would have been a drag to have been stuck with Suburban. PM me with the saleman's last name that was the idiot from Novi. I have a feeling it is the same idiot who caused me to go to Troy a few years ago.
Good luck and you will love your car, trust me!
I too had truble with the Novi site and have ended up at the Troy dealership for my last 2 Infiniti's. I've owned 5 of them and by far the Troy site has been the most user friendly. I'm glad you found a good guy in AA as it would have been a drag to have been stuck with Suburban. PM me with the saleman's last name that was the idiot from Novi. I have a feeling it is the same idiot who caused me to go to Troy a few years ago.
Good luck and you will love your car, trust me!
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From: Bloomfield Hills, MI
CONGRATS on the new purchase! I goto ann arbor fairly often, maybe I will start getting my oil changes at the AA dealership 
$25 for an oil change at a dealership is really cheap!
$25 for an oil change at a dealership is really cheap! technically, they are $25, but when you buy from them they give you 10 $10 off oil changes, so in effect $15 oil changes.
I can't say enough about the ann arbor experience, they were just great to work with, and the guys seemed like really nice guys. and not once did they say anything remotely close to "so what's it gonna take to bla bla bla"
Here's the shot of my old g35x next to the g37xs just after the plate transfer. The S drove fine in the snow all the way home, it was fitting that we have gotten several inches today, so I was able to play around in the snow on the test drive, and put this to rest for me.
I can't say enough about the ann arbor experience, they were just great to work with, and the guys seemed like really nice guys. and not once did they say anything remotely close to "so what's it gonna take to bla bla bla"
Here's the shot of my old g35x next to the g37xs just after the plate transfer. The S drove fine in the snow all the way home, it was fitting that we have gotten several inches today, so I was able to play around in the snow on the test drive, and put this to rest for me.
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technically, they are $25, but when you buy from them they give you 10 $10 off oil changes, so in effect $15 oil changes.
I can't say enough about the ann arbor experience, they were just great to work with, and the guys seemed like really nice guys. and not once did they say anything remotely close to "so what's it gonna take to bla bla bla"
Here's the shot of my old g35x next to the g37xs just after the plate transfer. The S drove fine in the snow all the way home, it was fitting that we have gotten several inches today, so I was able to play around in the snow on the test drive, and put this to rest for me.
I can't say enough about the ann arbor experience, they were just great to work with, and the guys seemed like really nice guys. and not once did they say anything remotely close to "so what's it gonna take to bla bla bla"
Here's the shot of my old g35x next to the g37xs just after the plate transfer. The S drove fine in the snow all the way home, it was fitting that we have gotten several inches today, so I was able to play around in the snow on the test drive, and put this to rest for me.
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Vern is who i dealt with last time, he's a bum. Sorry, I'm usually not mean to people, but that guy is a bum, and I feel foolish I bought a car from him. This time around, I avoided him, though he freaked out when he found out i was there dealing with another sales rep, and tried to steal his sale. but the new guy I was dealing with was only there for a week, so he was brand new to this, too bad for him he picked up all the Suburban Novi 'tricks'. Chip is also a peach, he's the money guy, or sales manager or something. He some how magically found a G37XS in michigan tonight, when I stopped replying to their emails.
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From: St. Paul, MN
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Here's the email I just sent to Scott, letting him know I went with Ann Arbor. It's a mix of harsh and direct feedback, as well as some recommendations and a touch of scorn.
Thanks again to y'all, I'm glad I found this forum in my research, it was nice 'meeting' you!
Thanks again to y'all, I'm glad I found this forum in my research, it was nice 'meeting' you!
I bought a 37x Sport from Ann Arbor yesterday, who magically found one in michigan, and it magically came with all season tires (LIKE ALL OF THEM DO), and they some how didn't charge me up to $2000 just for getting in.
You guys seem to be losing a lot of business based on the sales reports I've heard, and I think that is a reflection of the integrity of Suburban of Novi. You are new there, and sounds like new to your sales career, you should consider finding a different dealership to work at.
The old way of being able to tell the customer what ever you think will get them to "buy today" is pretty much over, with one post on a message board about G37x Sport performance in the snow the group generated pages of information from enthusiasts, and they explained the pros and cons (the cons are to do with the seats, not performance in the snow for your future reference), and I was able to talk to actual drivers in Michigan about their performance. Also, I was able to talk to a tire and wheel engineer at Nissan, through my friend who works there, and the engineer explained the performance difference in snow will be almost unnoticeable.
I was handing you the easiest sale of your career, and all it would have taken was you to give me an honest answer, even if it meant not selling the car you happened to have in stock but getting one from another dealer in state. Instead, you came up with some fake reasons to talk me out of it, and told me their wasn't any in the 5 state area. DUDE, inventory is on the internet, you should be careful about lying when people can check themselves. And then to tell me that I would have to pay thousands of dollars to get one in michgan, or order it from Japan!!! DUDE!!
If I'm willing to drive past your dealership to Ann Arbor, at 5:00 on a Friday, in the snow, to a competitor for the exact same product you could have sold me, that should sound some major alarm bells.
One last fact, over 80% of new car buyers do their research on the internet. I would say that the dealership you work at is set up to deal with the 1 out of 5 people who don't, not the 4 out of 5 people who do.
the old way, aka the Novi way, of selling cars is dying. You are a nice guy, and I would have liked to given you the sale, but you need to find a better dealership.
Best of luck to you in your future.
You guys seem to be losing a lot of business based on the sales reports I've heard, and I think that is a reflection of the integrity of Suburban of Novi. You are new there, and sounds like new to your sales career, you should consider finding a different dealership to work at.
The old way of being able to tell the customer what ever you think will get them to "buy today" is pretty much over, with one post on a message board about G37x Sport performance in the snow the group generated pages of information from enthusiasts, and they explained the pros and cons (the cons are to do with the seats, not performance in the snow for your future reference), and I was able to talk to actual drivers in Michigan about their performance. Also, I was able to talk to a tire and wheel engineer at Nissan, through my friend who works there, and the engineer explained the performance difference in snow will be almost unnoticeable.
I was handing you the easiest sale of your career, and all it would have taken was you to give me an honest answer, even if it meant not selling the car you happened to have in stock but getting one from another dealer in state. Instead, you came up with some fake reasons to talk me out of it, and told me their wasn't any in the 5 state area. DUDE, inventory is on the internet, you should be careful about lying when people can check themselves. And then to tell me that I would have to pay thousands of dollars to get one in michgan, or order it from Japan!!! DUDE!!
If I'm willing to drive past your dealership to Ann Arbor, at 5:00 on a Friday, in the snow, to a competitor for the exact same product you could have sold me, that should sound some major alarm bells.
One last fact, over 80% of new car buyers do their research on the internet. I would say that the dealership you work at is set up to deal with the 1 out of 5 people who don't, not the 4 out of 5 people who do.
the old way, aka the Novi way, of selling cars is dying. You are a nice guy, and I would have liked to given you the sale, but you need to find a better dealership.
Best of luck to you in your future.
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Here's the email I just sent to Scott, letting him know I went with Ann Arbor. It's a mix of harsh and direct feedback, as well as some recommendations and a touch of scorn.
Thanks again to y'all, I'm glad I found this forum in my research, it was nice 'meeting' you!
Thanks again to y'all, I'm glad I found this forum in my research, it was nice 'meeting' you!
It's in his hands now if he takes some of your advice or not.If I was local to you and knew you in person I'd bet 50 bucks the saleman doesn't even reply back though, even if he does take your advice.
Oh, I was going over some of the old posts and found this, this was from an e-mail the Novi dealership sent you:
"On a lease, epically here in MI that just dose not make sense."
Some reason right now the whole image of things epically not making sense due to some doseage just made me giggle slightly.
Okay, maybe not fair to make fun of the spelling and typos, I do more then my fair share of mistakes too, but still.
Last edited by Arvig; Feb 27, 2010 at 03:53 PM.
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From: Bloomfield Hills, MI
Thanks! As far as the email you sent very well written. If I were you I would have sent a similar email to the sales manager and general manager. Hopefully they get the hint and look into the matter and get some more qualified people in sales.
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