sorry to hear about the stealership failing once again. I just got my car back today for some paint repair (it was there for two weeks) and it had 20 more miles on the odometer. they have an in house body shop so bet those fu*kers to it on a joy ride or something.

 

Just for clarity. The bumper comes painted from Infiniti. Firstly, if it came painted then it is an IPL bumper as only the IPL comes in Malbec Black. Secondly, you can order the tow hook cover, painted Malbec Black from the factory by itself. And third, you can order the grills with the black trim separately. When the dealership ordered the grills they mistakenly ordered the chrome ones.

That is the true full story. If you have any questions that you would like answered completely and honestly call Brad at orderinfinitiparts.com. He is the real deal and is extremely knowledgeable about all things Infiniti.

Good Luck!

 

Yes it did come painted. If they can order the tow hook alone why did they replace the whole bumper?

 

They should just be able to swap your old bezels into the new bumper. No big deal

 

I asked about that and they told me it could be a problem. I'll get a manager and go through him.

 

something is fishy here...

> missing tow hook cover
> orders new bumper

 

An example of why I am happy that I bought from Sewell.

 

I agree, it didn't sound right, but I wasn't going to argue with it. I assumed terrible engineering of the bumper.


Here's an update as well:

So called them back they are going to replace my Fog light bezels back to what they were.

2nd. Found a paint chip in my passenger door and a scuff/scratch on the passenger door handle. This really irritates me that they treated my car like utter crap and will be letting their management know about this horrid service. The service adviser has been cool throughout the process, but the handling of the vehicle is unacceptable. They will be fixing all of this tomorrow when I have a chance to take the car in. I'm honestly surprised with crest, they were so great to work with in the first place.

 

well malbec black is a hard color to match... maybe that is why they just started with a whole new bumper?

 

What a joke, just read through this. Stupid dealership, doesn't make any sense what they did unless an idiot was handling the process. Hope everything gets sorted out.

 

I agree.


So anyway, here's an update. Talked with the service manager at crest and he is taking 100% care of me. He informed me that he is taking care of all the chips/scuffs/etc. Along with that he informed me that he will be taking care of my lag issue too (mentioned to him, don't think i mentioned it in the thread) with a grounding wire mod or something of the sort. He's also taking care of my foglight bezels as well. They are making up for the issues I stated prior and this is the crest that i have heard so much about. Thankfully they are making it right for me

 

I know this thread is old but there was some misinformation. He didn't get scammed. If you order a IPL bumper it's gonna come with the chrome trim. And no you can't buy the tow hook cover or the piece that slides into the bumper separate for the IPL. The only way to get those is to order a whole new bumper. I've been looking for them for over 10 years now.