MyG37

G37 Coupe

First Curb "Rash or Crash?"

   
Old 08-06-2011 | 03:32 PM
  #16  
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dam, that upper left spoke is cracked as well.
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Old 08-06-2011 | 03:35 PM
  #17  
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wowzers... my biggest fear if I don't get a forged wheel. glad you are ok! Looks like a very extreme incident.
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Old 08-06-2011 | 04:20 PM
  #18  
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Originally Posted by Jav@Vossen
Wow, I have never seen anything like this in the last 5 years working at Vossen. Can you tell me more about the impact/crash. It seems like a very serious impact since even the caliper was damaged by the wheel.

Please email me ASAP and we will overnight you a new wheel. Was there damage to any other wheels? If so please let me know and we will replace the other wheels for you too.

My personal email is - jav@vossenwheels.com

Thanks,

Jav
I'm not saying it was the driver's fault but is it Vossen's policy to replace wheels damaged from any type of a collision? If that was the case I'd love to get me some Vossen wheels.
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Old 08-06-2011 | 04:43 PM
  #19  
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lol. props to Jav for the quick save to the minor setback of vossen love on the forum.
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Old 08-06-2011 | 11:49 PM
  #20  
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Saw this earlier today and saw the caliper was the main impact. This happened on my old GT30's but Volk decided not to replace my wheel. So I ended up being SOL. At least Vossen replaced your wheels. Glad your ok as well.
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Old 08-07-2011 | 12:14 AM
  #21  
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Originally Posted by Jav@Vossen
Wow, I have never seen anything like this in the last 5 years working at Vossen. Can you tell me more about the impact/crash. It seems like a very serious impact since even the caliper was damaged by the wheel.

Please email me ASAP and we will overnight you a new wheel. Was there damage to any other wheels? If so please let me know and we will replace the other wheels for you too.

My personal email is - jav@vossenwheels.com

Thanks,

Jav
WHOA...now thats what I call customer service!!!
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Old 08-07-2011 | 02:04 AM
  #22  
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ouch! that hurts
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Old 08-07-2011 | 02:16 AM
  #23  
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Vossen Customer Service is top notch. Excellent example above ^^ by Jav standing behind his product
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Old 08-07-2011 | 04:50 AM
  #24  
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What happened to the picture?
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Old 08-07-2011 | 05:34 AM
  #25  
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Yeah I didn't get to see the picture as well! That's some great CS from Vossen. In fact I'd give them my business just for the great CS experience.
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Old 08-07-2011 | 07:48 AM
  #26  
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Removing the picture was lame. It's great that Vossen stepped up and replaced the wheel right away, but what happened to the wheel is an important part of this thread. Without the picture, you might as well just delete the thread entirely.
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Old 08-07-2011 | 07:54 AM
  #27  
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Old 08-07-2011 | 09:22 AM
  #28  
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Originally Posted by Jav@Vossen
Wow, I have never seen anything like this in the last 5 years working at Vossen. Can you tell me more about the impact/crash. It seems like a very serious impact since even the caliper was damaged by the wheel.

Please email me ASAP and we will overnight you a new wheel. Was there damage to any other wheels? If so please let me know and we will replace the other wheels for you too.

My personal email is - jav@vossenwheels.com

Thanks,

Jav
Wow, i never knew Vossens would back up their customers like this.
First time i heard a company backing up their customer like this. Much respect for Jav/VossenWheels.

Originally Posted by MSCA
Removing the picture was lame. It's great that Vossen stepped up and replaced the wheel right away, but what happened to the wheel is an important part of this thread. Without the picture, you might as well just delete the thread entirely.
After reading through the end, i realized OP edited and removed the pic, so yea, MSCA is right, i think most of us who missed the pic would like to know what happened to the wheels?
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Old 08-07-2011 | 11:51 AM
  #29  
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Infiniti take care of our TSB and warranty things, but we still see pictures and hear about it. Kind of cover-up ish to make him delete the picture. It's a CONSPIRACY!!! :P
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Old 08-07-2011 | 12:30 PM
  #30  
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Originally Posted by B L U E S L A T E
What happened to the picture?
Conspiracy:

"I'll replace your wheels, if you remove the picture"




Are Vossen wheels cast?? Thats what it looked like at the breaks.
The picture showed 4 spokes completely sheared off from what looked like the wheel flexing and hitting the caliper during the impact.
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