You gotta pay extra to keep your mat at every service??????????? WTF LOL

 

Fresno infiniti. This is something I'd expect from ford or Kia. I'm upset. Who should I talk to? I know my mat isn't upside down. I know I had the one with the Infiniti logo on it.

 

Then you simply call the service dept and ask to speak with the service manager and tell him the situation. Be polite and respectful. Calling them every foul word you can think of will DEFINITELY not help matters.....being respectful but firm will earn much more attention from the manager who wants to keep you as a customer so you can continue lining their pockets for their over-priced services. Good luck and keep us posted.....definitely a weird occurrence.

 

take them to judge judy

 

Any other Judge but her. She is soooo mean.. But she is a great judge.

 

I just checked. My X sedan has the trunk mat with infiniti logo.

 

I heard that the new floor mats, and I assume trunk mats no longer come with the Infiniti logo. So even if they provided you with a new trunk mat it may not have the logo.

Oh, and if anyone knows where I can get black floor mats WITH the logo please let me know.

 

The trunk mat always has the Infiniti logo.

 

look on your window sticker... it should probably say it if it was in the car when you picked it up

 

any update on this?

 

The removable trunk mat comes separately and definitely has a logo.

I think if you tell them the situation...they'll take care of it.

 

So I called and asked to speak with the service manager but only the assistant was available and I explained to her the situation and she said she'd speak to the tech and give me a call back, it's been a week and no call back.

 

Call them again. Keep calling until you get someone that will help. Like Knoxville said, be repectful but FIRM. They messed something up and they need to fix it

 

WOW I just looked at my window sticker and I payed $105 for that trunk mat LOL

 

If it were me, I'd go up there in person and tell them the situation; you'll get much father than just asking for the manager on the phone. Start with the Service Manager and if you have no luck, ask to speak tot he General Manger. Most dealership would be more than willing to just go ahead and replace it to keep you happy, even if they didn't believe you. Your business in their service department is worth it.