Erickson infiniti edmonton screwing me?
07-12-2009, 08:32 PM
#46
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Location: Rothesay, New Brunswick, Canada
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Sorry to here about this. It's truly despicable! I've been on Driver for 6 years and it's amazing how many horror stories I've read about this dealership! It seems like good customer service at Eriksen is the exception and certainly not the norm. I don't know how a dealership like this can stay in business. 
Good luck with everything and hopefully it will turn out to your satisfaction.
Good luck with everything and hopefully it will turn out to your satisfaction.
07-20-2009, 10:37 AM
#50
Well. No e-mail from the GM last week even though I sent him a reminder on thursday.
Reminder:
From: stephenhumby@hotmail.com
To: bburgess@ericksennissan.com
CC: melissasperry@hotmail.com
Subject:
Date: Thu, 16 Jul 2009 12
13 -0600
Brad;
As per my wife's e-mail I am looking forward to getting a reply from you on the issue with my FX50s' paint and my dealings with the service manager. My wife is do to drop the truck off on Monday. I hope she will get the work that is to be preformed in writing. Including type of paint used assurance infiniti self healing clear will be used and that the mirror and other trim scratches that were caused by the initial "repair" will be fixed and how they will be fixed.
Regards
Stephen Humby
Well I let that slid as they can be busy people. Well my wife dropped the car off about 1-2 hours ago and she tells me that they gave her nothing in writing. So she called back and now they said they will e-mail it to me today. I hope they get it right this time. I used to stick up for the dealership telling them I never had any issues. If they can make it right this time I will still keep doing it.
And if anyone from the dealership is reading
We should try to get these things right the first time. Comunication is key. I am in Russia 70 miles off shore and still can find ways to comunicate. Information and comunication are key to good customer relations. And you never know howmeny people read these forms.
Update coming later today
EDIT:
PS Can someone bump the thread over on driver. I cannot access it from the rig it is blocked for some reason.
Reminder:
From: stephenhumby@hotmail.com
To: bburgess@ericksennissan.com
CC: melissasperry@hotmail.com
Subject:
Date: Thu, 16 Jul 2009 12
13 -0600Brad;
As per my wife's e-mail I am looking forward to getting a reply from you on the issue with my FX50s' paint and my dealings with the service manager. My wife is do to drop the truck off on Monday. I hope she will get the work that is to be preformed in writing. Including type of paint used assurance infiniti self healing clear will be used and that the mirror and other trim scratches that were caused by the initial "repair" will be fixed and how they will be fixed.
Regards
Stephen Humby
Well I let that slid as they can be busy people. Well my wife dropped the car off about 1-2 hours ago and she tells me that they gave her nothing in writing. So she called back and now they said they will e-mail it to me today. I hope they get it right this time. I used to stick up for the dealership telling them I never had any issues. If they can make it right this time I will still keep doing it.
And if anyone from the dealership is reading
We should try to get these things right the first time. Comunication is key. I am in Russia 70 miles off shore and still can find ways to comunicate. Information and comunication are key to good customer relations. And you never know howmeny people read these forms.Update coming later today
EDIT:
PS Can someone bump the thread over on driver. I cannot access it from the rig it is blocked for some reason.
Last edited by shumby; 07-20-2009 at 11:02 AM. Reason: added the request to bump on driver
07-21-2009, 03:33 AM
#51
Well suprise surprise. I get up to come on shift and there is no e-mail from Ericksen about the work that is to be done on my car. I now have contacted go auto group and sent them the e-mail I sent to Brad the ex GM and infiniti canada. They call the house and left a voice message for Melissa or my self to call them. ( i get my voice mails e-mail to me ) So will wait to talk to my wife tomorrow and get her to give them a call as they are cracking down on international phone calls out here on the rig. (everyone trying to cut costs lately)
07-21-2009, 03:41 AM
#52
Take them down Shumby. Make it Shumby Infiniti.
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07-21-2009, 03:52 AM
#53
I just want to get this resolved. And an apology from the service manager to my wife. I hate not being there and right now only way to fight back is on the internet. I have posted this on 5 infiniti forms and informed infiniti the dealer and go auto about the web sites.
07-21-2009, 09:39 AM
#56
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Join Date: Aug 2007
Location: Montreal
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Organize a G & Z meet and park all over the place at the dealers.....
Traffic......lol.... ppl will have a hard time getting an oil change or whatever.
And just you go inside to straighten things out.
Traffic......lol.... ppl will have a hard time getting an oil change or whatever.
And just you go inside to straighten things out.
