infiniti finance bill pay
08-27-2010, 12:07 PM
#1
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infiniti finance bill pay
what is up with Infiniti finance Bill pay (bill matrix) service
charging someone 5$ to13$ to pay your bill online. I have never seen that before
I owned Vw,Toyota,& Lexus and never had to pay to make a payment. seems like to me a high-line brand like Infiniti shouldn't charge their customers. So i called their customer service and got some third world country who was reading off a script.
So not very impressed at this point with Customer service or Bill Matrix service.
Love the Car!
Thanx..... just venting
charging someone 5$ to13$ to pay your bill online. I have never seen that before
I owned Vw,Toyota,& Lexus and never had to pay to make a payment. seems like to me a high-line brand like Infiniti shouldn't charge their customers. So i called their customer service and got some third world country who was reading off a script.
So not very impressed at this point with Customer service or Bill Matrix service.
Love the Car!
Thanx..... just venting
08-27-2010, 03:50 PM
#5
I just set it up through my billpay directly with my bank online and there isnt a fee. You dont have to schedule to do it automatically, rather you can pick what day you would like to make it.
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08-27-2010, 07:16 PM
#8
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08-27-2010, 07:27 PM
#9
Lots of entities charge a fee to pay online. It's nothing new at all. Infiniti isn't any worse than the Texas Dept. of Public Safety (renew vehicle registration online), most utility companies online payments, telephone companies online payments, etc. Most online payments cost something. Banks that offer free online bill paying charge you plenty of fees for other things, they aren't doing you any favors. Banks now make more revenues from banking fees than on loan interest. Welcome to the21st century.
08-28-2010, 01:45 AM
#11
Have mine set up through Wachovia Bill Pay. Much more convenient. No fee. Went with IFS since they offered a 2.9%apr for 72mths even though I had a credit score of only 642 at the time of purchase.
Last edited by maxfinity; 08-28-2010 at 01:52 AM.
08-28-2010, 05:33 AM
#12
it is foul that they charge you the $5.00 to make your car payment on line.
isn't cheaper for infiniti to get the payment electronically, than good old paper checks.?
I called up about this, it is a convience for me to pay online & must be charged for it.
I can understand c/c since the amount may vary.
the car payment is expensive enough without getting nickel & dimed to death. Infiniti customer service is a bunch of useless people.
most co would welcome the payment via the net, rather than waiting for a check.
isn't cheaper for infiniti to get the payment electronically, than good old paper checks.?
I called up about this, it is a convience for me to pay online & must be charged for it.
I can understand c/c since the amount may vary.
the car payment is expensive enough without getting nickel & dimed to death. Infiniti customer service is a bunch of useless people.
most co would welcome the payment via the net, rather than waiting for a check.
08-28-2010, 11:23 PM
#13
^ exactly. LoL I made my first payment and saw a $5.00 charge per transaction. You can also pay your car payment through your CC another thing I never knew?
Our Honda I just pay EFT thru their website. No charges. I'm just setting up my bill pay on my checking account to get around these fees. Kind of ridiculous. Either that of IFS will get an old fashioned check for the next 58 payments....
Our Honda I just pay EFT thru their website. No charges. I'm just setting up my bill pay on my checking account to get around these fees. Kind of ridiculous. Either that of IFS will get an old fashioned check for the next 58 payments....
08-30-2010, 11:25 AM
#14
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I think some folks are confused here, which is not surprising since the Infiniti Finance website is about as clear as mud. Here are the EFT payment options you have and the associated cost:
1. Bill Matric payment. This choice is meant for a ONE TIME payment which can be made immediately, without first having to set up and verify bank payment information. The entity receiving the funds takes on a slightly higher risk in this case, and there is a $5 charge.
2. Recurring Payment. You have the option to set up an EFT payment account IN ADVANCE. This process takes several days for your bank to verify, but once it's set up, there is NO COST. This option is, by its name, meant for recurring payments. In fact, it will continue to deduct your monthly payment for as many times as you tell it.
1. Bill Matric payment. This choice is meant for a ONE TIME payment which can be made immediately, without first having to set up and verify bank payment information. The entity receiving the funds takes on a slightly higher risk in this case, and there is a $5 charge.
2. Recurring Payment. You have the option to set up an EFT payment account IN ADVANCE. This process takes several days for your bank to verify, but once it's set up, there is NO COST. This option is, by its name, meant for recurring payments. In fact, it will continue to deduct your monthly payment for as many times as you tell it.
08-30-2010, 01:44 PM
#15
Yeah I just set up my IFS account online and it was 3 days before my payment was due (too close to the due date to do the EFT and have my bank account verified). I was just shocked that there was a charge.
For my Honda I just log in the night before the payment is due, authorize the EFT and it's done. No need for recurring payments (although there is an option ) and better yet no charge for one-time payments.
For my Honda I just log in the night before the payment is due, authorize the EFT and it's done. No need for recurring payments (although there is an option ) and better yet no charge for one-time payments.