So I have a trial subscription thats supposed to allow me to listed to 140+ channels.

The issue I'm having is that I can only listen to one channel per category.

Sirius XM Support says i have to go to the dealer for assistance but the dealer is dumbfounded and don't know what the issue is.

Has anyone had this issue where they can only listen to one channel per category? any simple fix for this without the dealer?

thanks

 

^^
Never heard of such a thing but is this a brand new or a used vehicle and was the vehicle purchased from an Infiniti dealer?

Call support again and give them the radio ID number. They should be able to tell you what channels are available to you
Perhaps an incorrect code was sent to you radio?
Ask for a new activation code
Call from your cell while you are in the vehicle with the radio on

 

it’s for a used 2013 G37 I purchased from a private dealer. I’ve provided them my VIN since I don’t know the radio ID or know where to find it. They’ve sent refresh signals to my car about 4 times but it doesn’t seem to help.

They insist that I should be able to view all channels but I’m not too sure anymore.

 

Take it from my experience, you will need the RADIO ID NUMBER for the XM unit (basically the serial number for the XM module). Usually, if you tune to Channel "0" (maybe Channel "1") there should be a ID# or a prompt to find it. Your VIN identifies your car, not the module.

When I upgraded my AV system, I needed my VIN and the RADIO ID# to activate the XM module.

If you can not find it, call XM and they should be able to walk you through it.

FWIW, the trial is useless, but then again so is XM (just my 10¢).

 

thanks for the advice. i retrieved the radio id number on channel 0 and when i called they already had it based on my VIN. Still unable to view all channels, i can input channels manually by number but can't view them...sucks

 

Then the issue is either with their signal or your XM receiver. I'm willing to bet it is in their end as their service was always buggy back when I had my trial.

Personally, I wouldn't worry about it unless you intend to subscribe to their service. Their service was not for me but for others it might be worthwhile.

 

Channel 1 is the preview channel
Channel 0 gives the radio ID which you need to give to XM customer service so they can send an activation signal to that radio

 

Did you ever resolve this issue, I just bought a 2010 G37 and it has the exact same issue.

 

not at all. I was really disappointed

 

I spent over 4 hours either on hold and or speaking with clueless CS reps with heavy Indian accents, the conversation always started with an assurance that they would get to the bottom of this. After several escalations and endless time on hold listening to the same canned advisories that I could solve all my problems if I simply connected to their online system I was finally connected with a high level "expert" who did nothing more than the original person I spoke with, sending a refresh signal, when after all this it still didn't work he said that since it was an original equipment receiver, the implication being since I didn't have a brand new aftermarket system it was unreasonable on my part to expect this to work and finally that it wasn't their problem, there was nothing he could do and I needed to take it to a dealer for a software update. So I did just this and was told that when Sirius and XM joined they somehow jumbled up their satellite signal which made it incompatible with older systems, they could do a software update for $220 but there would be no assurance it would work and in all likelihood would not work. I opted not chance wasting the money and that's where it stands now.