They're not vendors here but they do sell parts for our cars so I'm posting this up as a heads up for you guys.

These guys screwed my friend over big time after spending a lot of $$$ with them. He was too nice with them and he finished last on this one.

Read on . . . . . .

My experience with baker tuning - Nissan 370Z Forum

 

So not only do JDM companies have to deal with cheap knock-offs hurting their businesses, but they now also have to deal with horrible distributors?? I'm sorry for your friend man that really sucks.

 

Damn dude. I've never heard of them but now I'm staying away from them for sure.

 

That really sucks for your friend . Thanks for letting us know about this vendor

 

I know a few members including myself who have ordered from Top Secret and received incomplete products (materials, screws, coils not assembled). So I believe their intakes had no screws from T.S.
Cant comment on the packaging because it looks 100% better than what my 3rd T.S. diffuser came in from T.S.'s actual US rep (if he still has that title)
However Baker should have informed him that the product wasnt complete beforehand.

 

*Baker Tuning is owned and operated by Baker Nissan in Houston TX. Maybe that's the problem

RYs06MT Not sure if you're the guy that received a damaged Top Secret diffuser? Take into consideration how many hands handled that package. That's why I would never order directly from Japan. Especially something as fragile as carbon fiber. If you order from a reputable US dealer like bulletproof, you have insurance and can get a live human on the phone IF a problem occurs. International direct shipping is always a gamble.

 

Well I didn't want to bring this here but according to Top Secret only them, shipping company and their rep handled my product. It came straight from Japan to John L in Texas. Was inspected then to me. (I had a 9 or 10 month wait, i cant remember) Package was terrible, customer service was crap and T.S. sent a rep out to view my damaged product and still took 2 months to refund me.

The person in the other country who got coils that werent fully assembled was also shipped the product from T.S. direct.
And I know an ex member who ordered a T.S. diffuser from BPA and it came without brackets. And no I'm not putting the blame on BPA, clearly T.S. has a pattern on shipping incomplete orders to the U.S. so I choose not to do business with them.
I'm glad you're happy and your BPA orders have all been a success, my BPA orders have all been a success, and I bought my first diffuser from AMPD with 0 problems. Not until I dealt with T.S. direct did I have problems. Now I'm no longer a customer.
I wasn't defending Baker, I was just saying I believe T.S. sent them incomplete products. They have a reputation for that over the past few years.
I'm glad you were able to find substitutes for your missing mounting brackets, but for what you paid from a top jdm tuner hardware/instructions should have been included, period. IMO

 

I saw this a while back on the Z forum. It's sad that crap like this happens.

 

This thread is pertaining to Baker Tuning and I don't want to get off topic. However, did you ever file a dispute with Paypal or your bank? I'm assuming this is a Paypal transaction. Part of dealing with BPA direct or a US vendor is, they've already handled any shipping damages from Japan. They order in-bulk and you're then in turn dealing with a US distributor. If you have any issue with the product it's easier to fix. Worst case scenario.. File a claim, get a refund and wipe your hands.

Yes, I agree Top Secret seems to forget boxing up the little and somewhat important accessories.

I understand your frustration... This is a good example of why I deal using Amex and Paypal. If Paypal doesn't make good of the situation, Amex always refunds your money. The important thing to do is keep documentation, tracking numbers, take pictures and keep emails from the vendor until the transaction is complete.

 

At the time BPA was not selling G37 T.S. parts and I wasn't interested in modifying a 350/370 diffuser. At the time T.S. direct was the only way to get G37 parts in the US, through their rep John. They weren't shipping BPA G37 parts at the time. It was handled eventually. We'll end this here.
But I strongly believe Baker should have informed the customer at the time.

 

I am not adding anything more to this thread after this post, but I will just say that this does not surprise me...

For clarification, Bulletproof Automotive, although the US distributor for Top Secret, does not deal with Top Secret G37 parts.

 

OP is addressing issues pretaining to Baker Tuning. Hopefully going forward it can stay on track

 

Even if TS forgot the little important things or packaged the product poorly, Baker Tuning should have addressed the problem rather than ignore it. I made this thread because of the way it was handled on their part. Very poor customer service. It's too late for my friend but if it can save at least one of us here the trouble then it has done its part.

 

If I wanna order something from Japan again I would go for GT-RR.com again without a doubt.

 

Doesn't surprise me. Baker himself tried to pass a fast one on my wife buying her Murano and I caught it. DO NOT BUY FROM BAKER NISSAN! - Texas & South Central - GT-R Life