I agree. Learned the hard way on previous car. If the rattle is minor, I just turn up the music. If really bad, I will get out the manual, etc. and fix it myself.

Regarding washing the car at the dealer, I learned from the local VW dealership that telling the service writer is not sufficient. He put it on the ticket and they are real good at the dealer, but they are in such a habit that the person just runs it through the machine on the way back to delivery. So next time my service writer wrote a large note in English and Spanish and taped it to window. That seems to work.

If you have custom wheels, be careful who does your saftey inspections (if required in your state) and alignments or you will have scratches on the wheel and around the lug nuts. It is a pain, but I have always installed my winter wheels or stockers before taking it in for service requiring them to remove/touch the wheels. Maybe overkill, but makes me feel better.

Good luck with the repairs.

 

@ the OP:

Kearny Mesa doesn't have the best of reputations; you can just search for them over on g35 driver and read the stories...

They have a closed market, and as such, don't need to be the best, or even close to the best dealership in the area to retain their business.

Many SD owners will make the ~100 mile drive up to us to get service done for that very reason.

 

I have that same ripple in my driver's seat as well. Is that normal? Does anyone else have that ripple or should I take mine to the dealer and ask about that as well? I didn't think much of it at first but it does kind of bother me a little.

 

The ripple, I believe, is considered normal wear and tear.

The car isnt old enough to determine if it is a design flaw, yet.

 

I don't think it's wear and tear though because I got the car like that. I mean, when I picked it up from the dealership, it was already there.

 

Some folks have had the seat cushion replaced under warranty for ripples in the bottom seat cushion.


For the repairs requiring paint you should get them to reimburse you for depreiation as well.

For the rattle that I had in the A pillar, my dealer (crossroards in Raleigh) had to remove my roof panels. They put it back together in such a way that when they were finished I could not even tell that were in the car. The rattle is gone and the car still looks good as new. That's how a dealership is supposed to treat your car- especxially your 40K car. Sure I've had some minor issues where I had to take my car right back or something wasn't done to my liking but the dealer has always bent over backwards to get it right and I didn't have to get upset to get them to do it. They give me the impression that they hate it when a customer has to point out to them when something is wrong. One time on my G35 they scratched my wheels. The repair contractor came out and tried to fix the scratched. When it was all said and done the service technician, before I even looked it over, said that he was not satisfied with the work and that if I wasn't satisfied then they would simply replace the rims. I digress

But my point is that customer service should begin with the servicer not the customer. Both parties need to be reasonable. For carssuch as this it is best for dealerships to employ people who are car enthisuasts who understand how people can be passionate about their cars. In this case, as described, it doesn't sound as if the tech was being reasonable or understanding at all. That's a good way for them to get a bad rep, their business pulled, and lose customers in the future.

 

i have the same ripple, not im scared to take it in, they might take apart my engine instead of fixing the seat.

 

I saw do what I would do..
















blow the place up lol let me know if you need belts/straps haha j/k

 

This is exactly why I ignore little rattles. I'd take a rattle over a whole bunch of scratches and anger anyday. If you can't live with the rattle blast the music. Service technicians always cause more damage than what has already been done. Thus involving more work and a total waste of time. Check out the paint on your door too for any dents. I've noticed with trips to past dealers that they have a habbit of letting the door fly back all the way and hit it up against things in tight spaces.

 

best of luck, keep us informed.

 

I'm trying to figure out how the hell those bumps on the roof got there

 

The OP is too **** and that precipitated all of this IMO. Nothing you took the car in for really justified what they would have to do to it (I have a few rattles here and there but I sure as hell am not letting the dealer rip my car apart just to get rid of them). Judging by your post, I imagine you were less than polite with these people when you dropped the car off. I deal with people like this all the time and they annoy the crap out of me.

The dealer screwed up your car for sure and they will have to make it right, but you probably brought some of it on yourself. Who takes their car to the dealer to fix a normal cold-start idle? Or a worn seat? Seems like you were looking for something to be pissed about before you even left the car there....

 

I don't know if I would go that far, but I will say that yelling and screaming obviously got you nowhere - hopefully a lesson learned. Ranting and raving gets you no farther along than calm discussion, other than you coming off like a total jack-off.

Irregardless to how passionate you are about your car, it's a car. It can be fixed or replaced. The comment is almost insulting. Your obviously smarter than that.

As far as the damage to the car - totally unacceptable. I would have left the car at the dealership, jumped back in the loaner and showed-up the next day with my attorney to discuss the issue.

Just for curiousity's sake, how old are you?

Best of luck with your problem. It's totally unaccepatable and no one should be made to go through what you have endured. I can't believe no one from Infiniti doesn't monitor this Board and follow-up on these types of situations.

 

I totally agree with you on getting upset.Two years ago I had a similar experience with N. Houston Infiniti. Dropped my '05 Sedan off and they had it in service for 28 days. When I picked it up they put 5 dings/dents down the passenger side.Only difference is I kept my cool and immediately called the owner of the dealership. Believe me. When the owner of the dealership called and spoke to the Service Manager my car was fixed within 24 hours + full tank of gas.

 

there's something wrong with you if you think someone wanting things to be right in their $40k car is not supposed to bring it in for service. if the dealership couldn't fix it correctly, they should have said so before damaging his property. this is a big problem in america where people don't take pride in their work or resposiblity for screwing up.