Evaporative Emission Vapor Vent Tube Warranty Letter?
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Evaporative Emission Vapor Vent Tube Warranty Letter?
I recently received a letter from Infiniti saying they have extended the warranty on the evaporative emission vapor vent tube from the fuel tank to the evaporative emission canister. Extending warranties for free certainly isn't something to complain about. However, this isn't something I remember reading while researching my 2012 G37S sedan. I did some searching on this site and didn't find much info on it. The letter says that a hard-to-fill condition is a symptom of this issue.
Thoughts? Anything else to watch out for related to this? Anyone had this failure?
Thoughts? Anything else to watch out for related to this? Anyone had this failure?
ah junk it is just the tube lol
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Nissan EVAP Emission Campaign
WARRANTY NOTIFICATION
Dear Nissan Owner:
Nissan is committed to providing the highest levels of product quality and customer satisfaction. With that in mind, Nissan is contacting you regarding a warranty policy enhancement for the evaporative emission vapor vent tube from the fuel tank to the evaporative emission canister.
In the rare circumstance that a clog were to develop in this evaporative emission vapor vent tube, your vehicle has software that may not be able to accurately pinpoint the issue. Therefore, emission warranty coverage for this evaporative emission vapor vent tube has been enhanced to 15 years or 150,000 miles, whichever occurs first, if the tube is found to be clogged. All other warranty terms, limitations, and conditions remain unchanged. Please note that a hard-to-fill condition is a symptom that may indicate a clog in this evaporative emission vapor vent tube. If you experience this symptom, your Nissan technician will be able to accurately diagnose the issue and make any necessary repairs.
If you have previously paid to have your evaporative emission vapor vent tube replaced prior to 15 years or 150,000 miles (whichever occurs first) you may be eligible for reimbursement of the related expense. Please note the reimbursement criteria is very specific and only applicable to the evaporative emission vapor vent tube.
If you experienced any repair related to the EVAP canister, check valve, or another part of the emissions system as diagnosed by an illuminated check engine light, it is not related to this warranty enhancement. If the repair is related to the Air Conditioning system with concerns in cooling the vehicle, it is not related to this enhancement.
Complete information and instructions including a reimbursement request form is available on this website in the reimbursement form section. You may also contact Nissan Consumer Affairs in the following ways:
Phone: 1-800-867-7669
Hours of operation are Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday 7:00 a.m. to 5 p.m. Central Time
Online Contact Page: http://www.nissanusa.com/apps/contactus
The mailing address for this policy adjustment is as follows:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003
Thank you for your cooperation. We are indeed sorry for any inconvenience this may cause you."
"
Nissan EVAP Emission Campaign
WARRANTY NOTIFICATION
Dear Nissan Owner:
Nissan is committed to providing the highest levels of product quality and customer satisfaction. With that in mind, Nissan is contacting you regarding a warranty policy enhancement for the evaporative emission vapor vent tube from the fuel tank to the evaporative emission canister.
In the rare circumstance that a clog were to develop in this evaporative emission vapor vent tube, your vehicle has software that may not be able to accurately pinpoint the issue. Therefore, emission warranty coverage for this evaporative emission vapor vent tube has been enhanced to 15 years or 150,000 miles, whichever occurs first, if the tube is found to be clogged. All other warranty terms, limitations, and conditions remain unchanged. Please note that a hard-to-fill condition is a symptom that may indicate a clog in this evaporative emission vapor vent tube. If you experience this symptom, your Nissan technician will be able to accurately diagnose the issue and make any necessary repairs.
If you have previously paid to have your evaporative emission vapor vent tube replaced prior to 15 years or 150,000 miles (whichever occurs first) you may be eligible for reimbursement of the related expense. Please note the reimbursement criteria is very specific and only applicable to the evaporative emission vapor vent tube.
If you experienced any repair related to the EVAP canister, check valve, or another part of the emissions system as diagnosed by an illuminated check engine light, it is not related to this warranty enhancement. If the repair is related to the Air Conditioning system with concerns in cooling the vehicle, it is not related to this enhancement.
Complete information and instructions including a reimbursement request form is available on this website in the reimbursement form section. You may also contact Nissan Consumer Affairs in the following ways:
Phone: 1-800-867-7669
Hours of operation are Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday 7:00 a.m. to 5 p.m. Central Time
Online Contact Page: http://www.nissanusa.com/apps/contactus
The mailing address for this policy adjustment is as follows:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003
Thank you for your cooperation. We are indeed sorry for any inconvenience this may cause you."
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So I received this letter for my 2012 G37. I was having this symptom regularly last winter, so we took it to the dealer for the repair. Well of course they could not duplicate the issue, and their diagnostic method was to fill 5 gals of fuel, but no trouble filling. They informed me they would not make repairs, but if the symptom persisted to bring it back in. It still happens intermittently, and it's annoying but not like we have been stranded by the situation. Well then I get the letter, and it describes the exact symptom I have. No biggie, next time it needs to go in, we'll get it looked at again.
So the time comes, we have a couple things that need repaired, and we drop it off, inform the service writer that we'd like to have the repair addressed with the fuel vent. They then tell me that I may incur diagnostic charges to investigate the issue. I respond, you mean the charge for filling my tank with 5 gals of fuel? Is that the actual factory service diagnostic procedure? I said we tried to have this resolved before, with no satisfaction. The letter states my symptom to a T. If it's not repaired I'm going to blast your surveys and go up the chain. They act like it's a scenario they have never dealt with and would be a surprise if the part is defective.
Why must it be so hard
So the time comes, we have a couple things that need repaired, and we drop it off, inform the service writer that we'd like to have the repair addressed with the fuel vent. They then tell me that I may incur diagnostic charges to investigate the issue. I respond, you mean the charge for filling my tank with 5 gals of fuel? Is that the actual factory service diagnostic procedure? I said we tried to have this resolved before, with no satisfaction. The letter states my symptom to a T. If it's not repaired I'm going to blast your surveys and go up the chain. They act like it's a scenario they have never dealt with and would be a surprise if the part is defective.
Why must it be so hard
its only the hose that they are replacing its not going to be the vent valve. the big issue is the vent valve. that seems to control the gas when ur refilling. you want to fight them for a hose its not worth it. plus the vent valve is less than $100 you can replace urself. if seen them on ebay oem ones for like $50 or less.