G37 Sedan

TSB for fueling cutoff

Old Oct 27, 2017 | 01:43 PM
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TSB for fueling cutoff

Just got back from fueling up. Tried two different pumps and the automatic shutoff was kicking in every few gallons. I seem to remember there being a TSB or warranty extension for this issue related to the evap system. Does anyone remember where i can find this info?
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Old Oct 27, 2017 | 02:02 PM
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Call Infiniti.

Based on your VIN they will verify coverage and provide next steps. Have talked with them about something unrelated and they were very helpful proactively bringing up this warranty extension.

-Eric
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Old Oct 27, 2017 | 03:52 PM
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Can you update us when you call Infiniti? My G did the same thing on my last fill-up so I literally forced it to pump and just estimated 16 gallons. But if it happens again on my next fill-up , I'll be calling Infiniti as well.
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Old Oct 27, 2017 | 05:01 PM
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Google Infiniti tsb hard to fill fuel for info. I took my car in before for this issue and they replaced the fuel pump but and it helped a little bit. I learned to deal with it by holding and turning the pump 90*
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Old Oct 27, 2017 | 07:41 PM
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Originally Posted by HoldmyMouse
Google Infiniti tsb hard to fill fuel for info. I took my car in before for this issue and they replaced the fuel pump but and it helped a little bit. I learned to deal with it by holding and turning the pump 90*
has nothing to do with the fuel pump. Has to do with the evap system not venting correctly. Looks like Infiniti extended a 15yr/150k warranty for this issue.
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Old Oct 27, 2017 | 09:51 PM
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Nissan EVAP Canister Warranty Extended | CarComplaints.com
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Old Oct 27, 2017 | 10:00 PM
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it happen to me ... how much to fix this ?
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Old Oct 27, 2017 | 10:54 PM
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Originally Posted by ljjhw
it happen to me ... how much to fix this ?

Infiniti Consumer Affairs

P.O. Box 685003
Franklin, TN 37068-5003
Phone: 800-662-6200

Monday through Saturday:
7:00 AM to 7:00 PM CT

Twitter contact for customer support or questions: @InfinitiCare
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Old Oct 28, 2017 | 11:44 AM
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Originally Posted by ljjhw
it happen to me ... how much to fix this ?
nothing if your car is younger than 15/150k
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Old Oct 28, 2017 | 12:36 PM
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Originally Posted by Victory
nothing if your car is younger than 15/150k
I just went Infiniti dealer but they told me they gonna change $135 for vechiel checking something..

Do they normal charge this?
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Old Oct 28, 2017 | 01:34 PM
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Originally Posted by ljjhw
I just went Infiniti dealer but they told me they gonna change $135 for vechiel checking something..

Do they normal charge this?
only if it turns out to be something other than the warrantied part
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Old Oct 28, 2017 | 07:47 PM
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Originally Posted by ljjhw
I just went Infiniti dealer but they told me they gonna change $135 for vechiel checking something..

Do they normal charge this?
I was told the same thing. You have to pay for the test in order to be eligible for the TSB. I'm unclear if it's refunded if you fail the test. Also the test requires less than 1/4 tank of gas, as they will try to fill it up themselves.

I'm planning to get this done this coming week, but I foresee two issues: 1) the issue I have is exactly as Victory describes it, but more importantly, probably only happens 5-10% of the time I get gas and 2) this isn't technically the problem covered by the recent evap line TSB and extended warranty. That specifically cites fuel over-filling and not telling the pump to stop pumping gas.

Anyway, we'll see how this works out. I have a very good relationship with my dealership, so I'm hopeful they'll replace it anyways. I went to my mechanic and he said they replaced the evap line one time, but won't do it again as it's VERY difficult. I'll keep you guys posted.
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Old Oct 29, 2017 | 11:40 AM
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Looks like I'll have to wait until it gets worse then. Im not looking to spend money right now for someone to tell me they can't recreate the issue because they took it to a gas station with a slower pump
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Old Oct 30, 2017 | 08:52 PM
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u guys going through a lot of trouble just to see if they will replace a hose or not. if u think this covers the evap sensor (which is the real cause) youre mistaken.
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Old Oct 30, 2017 | 09:22 PM
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Originally Posted by saywat?
u guys going through a lot of trouble just to see if they will replace a hose or not. if u think this covers the evap sensor (which is the real cause) youre mistaken.
what would the sensor have to do with a venting issue?
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