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Milk took blue pen ink stain out of my microfiber sofa. Found it on Martha Stewart's tips online. The fifteen or so other things I tried before the milk did not work.
No, don't call them. You go and talk to them in person.
That's what I did, when they broke my Vossen centercap. And they ordered me a brand new one.
If a manager is going to "take care of you" because you stopped by (inconveniently, I might add), rather than calling, take your business to a different shop. Sure the personal touch is nice, but it shouldn't matter. This guy gave put his trust in the shop that did the work, and they screwed it up. A manager should be quick to repair the situation no matter how it was communicated. Even if it's just a quick "Hey, tell your guys to be careful next time".