dagon68

iTrader: (6)

So what did you end up doing? (Sorry if I missed it). I think I would order the correct rotors from a diff place and just send the wrong ones back. This sucks!

2009G37Bandit

going to speak (very politely, but factually) to the John Butler, Owner of the company, and will report what his resolution is regarding this matter.

Thanks for listening guys! I really needed to VENT!!!!!!!!!!!!!!!!!!

Per their Website:

About BuyBrakes.com


BuyBrakes.com was established by 30 Year Automotive Aftermarket Industry Veteran John Butler, to provide you, the automotive enthusiasts, with a one-stop secure online source to buy better brakes for your car, truck or SUV.

With our vast inventory of famous performance brake product brands, you can be sure to find the right set of brake upgrades for your vehicle. From a simple set of replacement brake pads, to slotted or cross-drilled rotors, every brand we carry will provide superior performance over the stock brake components your vehicle came with. Many of you are here now because your stock rotors are warped or your stock pads are wearing out too soon. Let BuyBrakes.com deliver to you a set of brakes that will outlast and out-perform your original brakes.

Our distribution facilities stock the finest brand names in high performance brake products. By ordering online from BuyBrakes.com, not only will be able to buy brakes at huge discounts, 88% of you will not have to pay sales tax as you live outside our State. Deliveries are fast with shipping and tracking services provided by those famous big brown UPS trucks with free-flow mufflers.
Superb customer relationships at BuyBrakes.com is guaranteed by company founder and owner John Butler, 30 Year Automotive Aftermarket Industry Veteran. Providing ecommerce solutions for automotive enthusiasts since 1994.


At BuyBrakes.com, you'll get better brakes at lower prices.

2009G37Bandit

6:45PM Sept 22nd. My mechanic says he is going to finish up tomorrow. He said it was ALOT of work!!!!!!!!!!!!!! And he is going to have to come back in tiomorrow (his day off) to finish it so it's done RIGHT!

he said I need to get an allignment ASP becausde it is an hour drive and he said he's not sure how driveable it will be??????? What is any of YOUR expereince after geeting Car Slammed , and a Camber kit? Was it WAY out of Whack??????? Or driveable?

I think NTB is open on Sundays!

He said the front spring was hard and he had to go to his friends shop (even though he had a spring compressor) because it was such a tight fit.

I think this is ending up being way more work than he thought, PLUS, remeber he wasted hours taking off tires, rotors, pads, ONLY to find out I had the wrong parts!

I have to pay again to install the rotors, pads (and he still needs to do the SS brake lines).

Heck it probably took him 30-40 minutes to unbox all the stuff, especially the ARK Exhaust.

Eibach Sways are ON
Hotchkiss Sways are ON
Camber Kits (front & Rear) ON
ARK Grip Exhaust (not sure????)

To be installed again in the very near futur(when correct parts arrive):
StopTech Drilled and Slotted Rotors
Posi Quiet Pads
SS Brakes Lines (front and rear)

jon23

iTrader: (1)

Sorry about your ordeal with this install. It'll all be better once it's finished!!

2009G37Bandit

Thanks Jon, it will be better, but for now, it hurts like hell.It ruined an otherwise perfect weekend! Getting my Gatrage floor painted too (finishing it Sunday 9-23-12), and now this made it a pain.

Link Here for Pictures:

https://www.myg37.com/forums/finer-l...g-project.html

Don't for get, have to go PICK up Car over an hour away with wife and daughter (3), get an alighnment, pack up rotors to chip back, mess with these guys Monday to see what they will do, then get everything shipped back, make another 2 hour trip out there, AND this time I will have to WAIT for 2+ hours while he does it because I won't have a ride home, so that is wasting ALOT of my time!!!!!!!!!!!!!!!!!

Then reaching into my already THIN Wallett and pull out more Cash Money to Pay him twice for the same thing that was ultimatly MY Fault. he should have checked the rotors, BUT I told him I called the Com[pany BuyBrakes.Com 3 times in person to make sure these were right. no one ever said to MEASURE them and they have been in busness 30 years so I assumed their website woul dhave the correct part numbers.

The owner is touted as being the first person to ever put a Web Address in a Magazine "WWW.whatever.com". So I never thought it would be an issue.

I trusted (and their employees did too) their website and cross referencing to be correct after selling for so long. I CAN'T be the ONLY CUSTOMER that this happened to.
]
Again, to be FAIR, I am not 100% sure it is their fault, but I am pretty darn sure it is!!!!!!!!!

Thanks again for venting. I need to NOt worry about things I can't Control. I knwo this, but THAT is easier said than done!

Thansk for listening guys and for your thoughts, comments, and concerns.

Love Always,

The Bandit.....................

2009G37Bandit

Guy from BuyBrakes calls me first thing Monday! Points for them, but still was saying that's the right number. Remember, I'm not a jerk and I know it sounds like I am making a Big Deal over some Damn Rotors, but if you had to spend all the time I did, the money, and all the stress and headaches that this caused he, you'd be Mad and Frustrated too!

Also, they never said, oh yes sir, we DID send you the wrong part and we will take care of it, compensate you accordingly (no more no less) and overnight the correct par right away. Very sorry for the problems this caused you. If I heard that, it would be GREAT! I am having to do all their legwork for them and I don't even work for them. You'll see below that I took a tiny amount of proactive initiative, and was able to quickly, and decisively figure out the problem, determine an appropriate fix, and move on down the road.

I told him my speech about, "a simple question you could have, should have, asked me would have solved this uncertainty". All they should have done was ask me to measure my stock rotors, then go measure the rotors they sent me. Are the same? Bigger? Or, Smaller? Pretty EASY!!!!

Told him I would call back later after I measured. At Infiniti dealer in Plano TX getting my $9.95 oil change. Had a coupon. Called the manufacturer of these rotors, CENTRIC myself. Spoke with a nice English Chap Richard B. After me an him going back n forth 3 or 4 minutes we together solved the issue!!!!!


Yes they sent me wrong root, their fault 100%. If I had a coupe it would have been right but I clearly stated all 3 times j called them BEFORE I installed them that job had a 2009 G37 RWD Journey SEDAN!!!


They failed to look at the latest parts catalog and likely used an older cross reference from their dealer website.

Anyway, the 2009 G37 Sedan Journey also has a 320mm rotor that clearly sets this!!!! That's what I need!!! Simple!!

I get on phone for 3 minutes an figure it out, they keep saying the part number is right. Why can't they make a 3 minute call? I did!!!!!

Plus I also uncovered their website was wrong anyway for All 2009 G37's that you choose Base, Journey, And SPORT all show the SAME part # which is clearly a mistake. They can't all have same part as the Sport is a larger Rotor!!!!

I will report back what I find after we speak today and tell you what they do to make it right. Remember, I'm paying twice for install, plus all the driving an did.

We will see????

The Bandit!!!

Update, on drive home I left a 5 minutes message on the CEO's Voicemail and asked him to call me back.

I am home now (1pm noon on Monday 9-24) and Joe from BuyBrakes just called me back and I explained what happened. That I called Centric and figured out the issues. I also let him know I called his CEO and owner of Buy Brakes John Butler. I was polite and factual and am not MAD at anyone, just a little frustrated.

I spoke to Joe and he is going to call me back. I told Joe I was sorry if I was upset or angry and knew mistakes happened. I don't want anyone to get in trouble, because lord knows I make mistakes too, just not very often

Joe is going to check with Centric to determine what happened and I will report back. Joe was professional, apologetic, and responsive. I understand what happened about MY order, BUT I also mentioned that in general, their website has incorrect information (i.e. 2009 Infiniti G37 (Base, Journey, SPORT) all having the SAME part #'s: 127.42095 for Front Rotors and 127.420193 for the Rear Rotors, for ALL 3 Infiniti Trim Levels, l which anyone knows Can't be right! The Sports Model has Larger Brakes.

I want you guys to know I am not a JERK and if I had figured this error out before I went to all the trouble of installing, on my car and all the additional time, and frustration I wasted researching the internet for hours over the weekend to figure out what the heck happened, calling BuyBrakes Friday 3 times, then Monday 3 times, all the headaches to my Mechanic and back n forth calling him trying to figure out what happened, my wife driving 6 hours round trip dropping off parts, my Infiniti, and picking it back up Sunday (NOT Complete!) Then, having to eventually box the wrong rotors up, drive to UPS to ship the rotors back to BuyBrakes.Com, then wait for the new ones to get shipped to me, drive back out an hour to my mechanic that had to waste his time (he was having a baby Sunday NIGHT! which is the day I came back out to pick up car. It was supposed to be done Saturday, but this threw a wrench in his timing), WAIT 2-3 hours while he re-installs my Pads, Rotors, and Brake Lines, then drive home.

See, it's a lot of stuff. I'm not being a baby (well, maybe a little). It is 80 miles round trip and I have been there 3 times (round trip) and it WILL be 4 by the time I am done. That is 320 miles, AND that's NOT including my Wife having to drive with me 2 times herself to drop off my car and go back out there to pick up my car Sunday.

OK, no more complaining. They have all the information, realize now it was their fault after I RESEARCH MYSELF to tell THEM how to fix my issue (they can try to blame Centric and their internal cross reference site, but I didn't order from Centric, I ordered from Their Company so they need to stand behind their product and their customer service).

They will do what they are going to do, and I hope it is the right thing. If they do the right thing, I am not mad and will still order parts from them. Everyone makes mistakes in life, BUT, it your actions on how you follow up with a mistake that differentiate you from your competitors.

Thanks for listening guys! I appreciate your comments and concerns.

Gary (The Bandit.....................)

Here are a few pictures to lighten the mood:














Guys, does this look right, is there supposed to be a BRACE under here, or does this look normal? I might send this to ARK to ask them.

2009G37Bandit

Still trying to 100% confirm what I need. Is there a stamp on the stock Infiniti rotor???

Something I can know for sure excatly what the heck i have on there now??? Or, can I climb under the car with a flashlight and see any markings or numbers on the inside or outside of my rotors?

bluedevils95

iTrader: (2)

That ark exhaust looks awesome

2009G37Bandit

Thanks Blue! Love it, and fit is perfect! Heard a few stories about the older ones having allignment issues and being different heights. Mine look perfect to me.

I was a little self coucious about the Big Tips (they are HUGE), but I like them. The ARK sounds REALLY GREAT!!!!!!!!!!!!! Very Happy. Quiet when you want it to be, but I have
a Catless 600 HP Corvette and am used to a really loud exhaust (that stinks really bad too with all the fumes).

That being said, the TONE and Exhaust Note of the ARK is very nice and exotic, like a ferarri, but not as loud. Only drove it a day so far, BUT, the only complaint is I wish it was LOUDER! It's like a 5 now, and I want a 7 or 8.
Also, I have never been ion another car BEHIND my car so it might be way louder from behind it. I'm just saying my expereince from the driver's seat.

The stock Sedan exhaust after it warms up is NON EXISTENT. It has no sound (to me at least) so this is a big step and and they look nice. the blue tips are cool, but not for ME. I'm already pushing it at the bank with my Huge Cans. My CEO has an M35 and I parked next to him and it made his exhaust look like baby ****, LOL

Again, I was a little self coucuiosu because I didn't want to look like a ricer (no offense to any ricers out thyere, just a saying). The drilled & slotted rotors will make the outside of the car really POP!

When I got my oil changed for $9.95 at Infiniti today, the service guy said my rear brakes needed pads so I am just in time.

They printed me a summary:
front brake lining thickness 7mm
rear brake lining thickness 4mm (reccomedation Replace REAR Pads)


Their quote for REAR PADS Only were $300 Plus $60 tax and shop supplies, $360! Ouch!
That was just for rears.

I got 4 drilled and slotted rotors+ posi quiet pads for $550 total (just for parts).

Tunerz_Store

iTrader: (30)

If this hasn't been cleared up, the correct part # is 12x.42080 front and 12x.42088 rear. The is for all 07-13 v36 chassis G35/G37 non sport "not akebono" brakes.

The 12x.42095 and 12x.42093 is for the 07-08 G35 Sport Sedan.

rks

iTrader: (6)

There is a bracket underneath to hold up the OEM exhaust just in case. It's not sturdy enough to be a brace but it has to be removed in order for the Ark exhaust to fit.

2009G37Bandit

(Updated because I was on a iPhone initially)

The CEO of Buybrakes.com, John Butler, called me back from California (BuyBrakes is located in Florida). I will go into details later, but the end result was this:

After he tries to show me how it wasn't their fault (On Centric's Website), that was the FIRST thing he wanted me to do. he said are you near a computer? I said Why? I stopped him because I already KNEW exactly what he was trying to show me. That THEIR website was wrong (or at least the dealer cross reference part #'s were wrong). OK, I get it. BUT, I called and in 3 minutes figured out exactly what rotor part numbers I needed. These are the part numbers 2 days later that were being sent to me. He also let me know this is a low margin business and now they will lose money on my order due to shipping.

After a conversation going back and forth, he came up with the following resolution to my problem.

He had me use my Credit Card to BUY the replacement set of rotors/brake pads. This was because of how they do their books that I had to pay on my credit card for the new order and they will credit me for this of course. Fine, that's not a big deal I guess. They ordered the exact same part numbers for the rotors that I researched and provided to them from my 4 minute phone call to Centric. Why didn't they do this? I understand it is HARD on some year cars to get the right brakes due to midyear changes, etc. BUT, if this was the case, no one ever mentioned this possible concern when I ordered my parts. Also, several vendors on here told me the correct part numbers without ever even talking to me, so obviously there was a way to know which ones were the right rotors.

If there is any question if the rotors are right, they should as ME to get them additional information when placed my order, and that never happened. Remember I called 3 times, twice after I received the rotors and pads to make sure they were right so my install would go smooth. I did this to all my parts that were installed and guess what part was the only one that came back as an issue.


Also, even if he took off $20 (anything, it would have showed a gesture and even though I was out money (and trust me I am out money for the time, miles I drove, time on the phone, and labor costs I already paid), but No discount or compensation whatsoever for my install, or for my soon to be subsequent 2nd install and labor costs that I will be paying.

John also said any good mechanic checks the rotors BEFORE they take everything off. I quickly replied, "Excellent Point", however, In my case, I specifically called 3 times and printed out the part numbers for each rotor and put them on each box and told Tay (my mechanic) that do not worry, I already triple checked everything and these are the right parts!!!! I called their company's tech support, and I DID call them!

He said WE are covering the shipping back and paying for the shipping for the wrong parts back to us. He said this like they were doing me a huge favor. I replied that any company that makes a mistake always pays for shipping of the incorrect product back to them. I have never had anything else happen in 20 years of placing orders. In my opinion, he wasn't doing any more or going beyond the level of treatment any customer should receive. I am not bad mouthing him as a person and I am sure if we hung out and had a beer, we would get along. However, what I am doing is simply stating the facts of what happened and the resolution, which in any professional's opinion I can guarantee would not win any Customer Service Awards.

I waited for several minutes silent while he looked up part numbers. I had a very bad headache and he called me at a very bad time, and I was no in the mood to mess with this anymore, especially after I realized the way this was going.

He did tell me a different part number for the rear brakes pads. I had the front already figured out from calling Centric MYSELF. I also need different brake pads to fit these new rotors

I was polite and thanked him for calling, but told him at the end of our call that he basically "DID NOTHING for me". He said what do you mean. I said, it's GREAT that I got a call from the" CEO", but at the end of the day, all that happened is what was supposed to happen in the first place and I am still out time and money and frustration! he never said anything else after that and I thanked him for calling and we ended the call.

He did what any entry level customer service agent should have done. Issued and RA#, paid for the shipping back to their company, and shipped me the correct parts. Is that going out of your way? I think they also went ground, so no expedited shipping, which is fine and I know is expensive, but just saying.

He never said I apologize for your inconvenience, not once. Maybe he felt he didn't need to. I would have apologized even if I thought it wasn't my fault because an unhappy customer is an unhappy customer!
I also pointed out that their website for ANY 2009 G37 is wrong because no matter what Trim you put in, Base, Journey, or SPORT), it gave the exact same part numbers for all cars. This of course cannot be correct as the SPORT is a larger size rotor than the base or Journey models. I told this to Joe, their employee that was handling my issues before I spoke with John and he told their web department about the error. The part it shoed was 127.42095 and 127.42093. I just did this AGAIN, right now (9-26-2012) and it shows the same incorrect part number. See below it gives you the same part numbers for the BASE as it does for the SPORT. This is the same part numbers I was sent on my initial Order, the 127.42095 and 127.42093.

http://www.buybrakes.com/p-640-stopt... V6&submodel3=

At least to my recollection. I also said many times, "if his customer service or tech people would have JUST ASKED the mechanic to measure the rotors (while they were off the car), then we would have easily known they were too big and could have easily figured exactly what was needed. When I called them late Friday afternoon (before they were closing), I was told to take a picture of the rotors and Brakes on the car to see why they didn't fit. I did this and sent a picture. all it showed was a rotor and brake pad that didn't fit. Didn't solve anything. Again, the question I WOULD HAVE asked, especially if I did this everyday for my job, is to Measure the Rotors. I'm a nice guy and he was relatively nice, but he did nothing to differentiate himself from his competition and he definitely didn't earn a customer. I'll never buy from them again and am sure they are overall a good company. I just went ahead and got the replacement because of all the days I spent messing with this, and just wanted it over.


When you make a mistake (if I order any Part from YOUR Company, then YOU take responsibility for the mistake, even if you didn't make it). I ordered from Buybrakes.com and did all the work to determine the right rotors. They kept saying we have the most robust data base that goes the deepest for all cars, so if we made a mistake, then any other vendor would have done the same mistake. That isn't true because ModBargains jumped on here without any information other than what he read here and told me what part number I needed 2 days ago when I created this thread.

So I'm out double the money do the install, all my time an frustration, and left the phone call feeling worse than before he intervened. A customer service rep could have issued the new parts and come to the same resolution, so I am not sure what I gained my speaking to the owner of the company?

When you make a mistake it's an opportunity to EARN a customer’s loyalty and turn am whatever into a positive.
You have ONE chance, if you blow it, it's lost.

What do you his think? Was that a fair resolution to my problem????? Am I expecting TOO MUCH??????????????? From the CEO of their company?

If so, then tell me!

Thank You for listening and your comments and concerns.

Gary

JSolo

iTrader: (14)

The blame is tripple edged - centric, the vendor, and you. The vendor depends on the manufacturer's application catalog to sell proper parts. Given that we're talking about a 3 or 4 yr old car here, this error should of long been discovered. I find it hard to believe the vendor has never sold to a buyer with either the X trim or standard journey trim. They probably should of contacted centric when you first contacted them about the issue to verify fitment and correct part numbers were sold.

While getting them to compensate you any part of the labor won't likely happen (might if you push centric hard enough), they should at least cover shipping on the replacement parts, and provide you with a return label for the incorrect ones.

Suffice to say, part of the blame falls on you too. Given that you are an enthusiast, it should of been a huge red flag when the site listed the same part numbers for all 3 trims (rwd, X, and sport).

Many years ago, i got burned on some bike parts in a similar manner. I now take application listings with a grain of salt and try to do as much research as possible to ensure the part number i'm buying will actually fit my application. Most times this involves contacting the manufacturer. Did this both with the sways and recent exhaust purchases.

hinomura

iTrader: (4)

I read through this whole thread just to hopefully see a positive outcome and well I was disappointed. I'm sorry Bandit for all the trouble you went through but thank you for sharing your trouble with us so others can learn and not make the same mistake as you did. Buybrakes...fail. You just lost dozens of customers who frequent this forum. So many companies sell aftermarket parts for about the same price, the way to differentiate yourself is with your customer service. Sometimes I wonder if I should troll those Rennen posts like the one from yesterday asking if anyone wanted to be sponsored... I thought to myself "yeah right, after that one member's terrible experience I'd doubt that anyone would want to even rock your crappy wheels unless they are free."

Tunerz_Store

iTrader: (30)

I hate to see these threads because I always put myself in the customer's shoes.

Bottom line here folks, buy parts from vendors on this site. 99% of us know what we are talking about and will make sure you get the right parts provided the right information was given to start with...I double check and even triple check sometimes to make sure what I'm sending you is correct.

I just looked at their site and they still haven't corrected the part numbers.