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i finally got it. i called the bodyshop that works on my car and he started laughing. he told me to hold the window buttons down for 15 seconds and then 15 seconds up and it worked lol, but u have to have both doors closed.
something like that happened to me after I disconnected my battery. Everytime I would close the door to leave the window would completely go down. I ended up having to crawl out the trunk (lol) and called Infiniti to pick up my car.