POSTED FROM ANOTHER SITE TO HELP SPREAD THE WORD:
Beware Forgestar (My personal story)
If you are thinking about buying Forgestar, take a few minutes to read the horror story that is my personal experience with their company. Many on this forum have followed the story since about a month in when I kept getting delays, but I wanted to post everything in one central location for anyone that has thought about buying their wheels.
Let me start off by saying that nothing said below should be taken to reflect poorly on the dealer that sold me the wheels. Mike at DoubleDown Motorsports handled my purchase extremely well, and I couldn’t have asked for much more from him. Thank you, Mike.
– I ordered the wheels from DoubleDown Motorports on June 8th, 2009. At this time, I was told that the lead-time on ordered wheels is approximately 2-3 weeks according to the manufacturer.
– I talked to Mike about a week and a half into the order and he told me that Forgestar had finished the wheels, and they just needed to have the bolt-holes drilled and pinstripes done.
- I talk to Mike again only to find out that there were flaws in the finish, so Forgestar sent them back to be re-finished. I’m ok with this, and happy that it was caught in Quality Control and not shipped to me with the flaws.
– In the last couple weeks, the only updates I have gotten are that Forgestar is going through some problems with their processes, and they are working to get things back in order. Finally in week 6, Mike says that Forgestar has everything running smoothly again, and that my wheels will be finished on July 30th, approximately a week later.
– Forgestar hasn’t scheduled the pinstriper, so the wheels will not be shipping on-time. No estimate of when they will be delivered was given.
– I talked to Mike, and he was told the wheels should be finished today, pinstriped tomorrow, and shipped the day after.
– Now Forgestar is telling Mike that the wheels aren’t even back from being re-finished, so they don’t have an estimate on when they will be completed. Later that week Forgestar expects that they will be back from the powdercoater on August 17th, a few days later. Forgestar places the blame on the delays on their powdercoater.
– I am now given a COMPLETELY different story. Forgestar now says that the finish I ordered, Piano Black, was back-ordered and that everything up to this point has been wrong. To try and ship the wheels out faster, they got a set of titanium finished wheels and are going to strip them and powdercoat them a gloss black. Basically, everything so far has been bullsh*t.
– Wheels went to the powdercoater but the powdercoater refused them saying that they hadn’t properly stripped the titanium finish. Forgestar brought the wheels back to the blaster to have them re-blasted, and then sent them again to the powdercoater. Was given an estimated shipping date of August 25th.
– August 26th rolls around, and Forgestar says that 3 wheels are done, but 1 of them has a “defect” in the finish so it had to go back and get re-powdercoated. I was told this shortly after a conversation I had with Vince at Forgestar in which he told me that multiple powdercoating heat cycles can cause issues with the structural integrity of a wheel. They are now “thinking” it should be back and finished by Friday or Monday the 31st. Later that week I was offered to wait another 2-4 weeks for a brand new set of wheels to avoid re-powdercoating.
– Forgestar claims the wheels are still at the stripper, and supposed to be off to the powdercoater in the next couple days. Was given a completion date of September 30th (about 4 weeks) if I opted for the new set of wheels. I told them that I will take either a new set, or the re-finished set AS LONG AS they pass quality control.
– Forgestar says the wheels are at the powdercoater again, expected to be back by Thursday of this week and hoping to have them pinstriped and shipped by Friday.
– Updated on Monday that the wheels are still not back from the powdercoater. Come Wednesday, the wheels finally come back from the powdercoater. I originally got no response for an estimated shipping date, and finally called forgestar directly on Thursday and spoke with Peter. He said the wheels are sitting and waiting for the go-ahead from Vince to pinstripe, but Vince didn’t come in that day. He said if they get pinstriped Friday, they will ship Monday, September 21st. Vince had told me in a previous e-mail that he wanted to personally inspect the wheels before they ship, to make sure they are “perfect”. On Friday, after calling and emailing trying to find out the status, Vince finally emails back and tells me that the re-finished wheels are not perfect, so he wants to make a new set for me. He then tells me “They should be done by next week”
– Vince at Forgestar tells me that “if everything stays on schedule we can do the pinstriping on Friday” which will mean they should ship on Monday, September 28th.
– I called on Monday to get a status again, and Peter told me that the pinstriper didn’t shop up on Monday, but he is at the warehouse pinstriping them right now. The wheels finally ship on Tuesday, September 29th, and arrive on Friday, October 2nd.
Note that from order date to delivery date, the process of Forgestar making 4 wheels took 116 days
, or nearly 4 entire months
….this after a quoted lead-time of 2-3 weeks. Over the course of these 116 days, I was fed more BS about the status of my order from Forgestar than I’ve ever gotten from any car salesman in my life (that’s a LOT).
Now, lets get into the condition that they arrived in!
I open box 1 and am immediately disappointed in the quality of the finish. I ordered Piano Black, which is a gloss finish, and see quickly that this one has a very dull finish compared to the pictures I have seen of their wheels.
I open box 2 and find that this one looks much like the pictures, and has a nice gloss to it. Fantastic, this one looks great, but now I’ve got wheels with different finishes…I open the other 2 boxes and their finishes look just like this wheel, so now I’ve got 3 gloss, 1 satin wheel.
I took pictures of the wheels and posted a few on the forums after sending them to Mike at DDM to forward to Forgestar. A couple people noticed on the forums that there was a variance in color before I even explained what I could see. Bad enough to show in pictures, even with a black finish…that’s pretty bad. Here are the pictures…pay particular attention to the light reflection towards the center hub of the wheels, that is where you can see the finish the best.