Stay away from Glendale Infiniti, they got the worst Customer Service!
Thread Starter
Registered User
iTrader: (2)
Joined: Jul 2008
Posts: 2,768
Likes: 0
From: City of Lost Angels.
Stay away from Glendale Infiniti, they got the worst Customer Service!
This is the first time I've owned a Import, all american untill I picked up the G, and I dont know if I'am going overboard, but When you call Glendale Infiniti and talk to PARTs DEPT. they like to make you think they have a part or Accessory you are looking for and when you get their they don't have it.
1st. time it was not a big deal I was in a good mood, and it was fun rushing through the valley to get there on time and the guy in parts says, "let me go get it" and comes back and says we don't have it, I tell him "I called in and asked you, you looked it up and said "come down we have it." Whatever not a big deal. So today 2ND. time I call ask if they have a nose mask for a sport G, and he looks it up says yeah I think we do, I tell him please check, told him what happend last time he said o.k., I'll go check, he come back to the phone say's yes, we have I confirm Sport right?, and he says yes. And then tell me again we close at, 5:30 it was 2:30 when I called. so Iget there and of course there is nobody ever at the desk, oh by the way, While I pull in and park next to the service and parts entrance this guy walks up and says ah, where are you headed to, like it some big deal I just pulled it in in reverse, and I tell him parts, Why? with a stupid attitude he says oh, o.k.,??? WTF? all the spots were empty BTW. So I ask for the part and they say we don't have it. Errrr! I proceeded to chew the guy out, but not in a snob manner, ask for the Manager, he say he's on vacation, ask for the person in charge, there is no one in charge, and then as I'm walking through the dealer every sales man and employ acknowledges that I'm pissed and shout bad service, LOL I did that on purpose to see if some one would ask what the prob. was and nobody gave a S***! I've said my Peace. If your in the area I would say drive to Miller Or Metro, I've been to metro for a service and they handled everything great.
Peace.
- ElLayG37S
1st. time it was not a big deal I was in a good mood, and it was fun rushing through the valley to get there on time and the guy in parts says, "let me go get it" and comes back and says we don't have it, I tell him "I called in and asked you, you looked it up and said "come down we have it." Whatever not a big deal. So today 2ND. time I call ask if they have a nose mask for a sport G, and he looks it up says yeah I think we do, I tell him please check, told him what happend last time he said o.k., I'll go check, he come back to the phone say's yes, we have I confirm Sport right?, and he says yes. And then tell me again we close at, 5:30 it was 2:30 when I called. so Iget there and of course there is nobody ever at the desk, oh by the way, While I pull in and park next to the service and parts entrance this guy walks up and says ah, where are you headed to, like it some big deal I just pulled it in in reverse, and I tell him parts, Why? with a stupid attitude he says oh, o.k.,??? WTF? all the spots were empty BTW. So I ask for the part and they say we don't have it. Errrr! I proceeded to chew the guy out, but not in a snob manner, ask for the Manager, he say he's on vacation, ask for the person in charge, there is no one in charge, and then as I'm walking through the dealer every sales man and employ acknowledges that I'm pissed and shout bad service, LOL I did that on purpose to see if some one would ask what the prob. was and nobody gave a S***! I've said my Peace. If your in the area I would say drive to Miller Or Metro, I've been to metro for a service and they handled everything great.
Peace.
- ElLayG37S
Registered User
Joined: Jul 2008
Posts: 9
Likes: 0
From: SoCal
Glendale Infiniti SUcks...Worst Dealership in Socal
This was the first dealership i went to to purchase my g37. It was a waste of time and breath. I told the sales man i wanted to get it for my birthday and he told me i will give u a special offer since its ur birthday. I was giving $13k down and he said since u gave so much ur payments will be $700 a month for 60 months. It was my first time purchasing a car and I even knew that was a rip off. He kept on avoiding my questions like interest %. He told me since ive never bought a car at Glendale Infiniti that the "rule" is my interest has to be high. I was like wtf then i asked him for the 5th time whats the % he said it will be at 19% interest. I showed him a copy of my credit report and he said that isnt important its all up to the Sales Manager 
I didnt say a word i started walking out. The Sales Manager stopped me and told me that $700 a month is a little and that people are paying more than that.
-100 Glendale Infiniti
I didnt say a word i started walking out. The Sales Manager stopped me and told me that $700 a month is a little and that people are paying more than that.
-100 Glendale Infiniti
First, you need to cut your attitude. Chewing out and likely cursing at the guy surely isn't going to help. Next... Go to another dealer. Infiniti isn't going to do anything if you report them nor will the manager unless they saw it.
Thread Starter
Registered User
iTrader: (2)
Joined: Jul 2008
Posts: 2,768
Likes: 0
From: City of Lost Angels.
Trending Topics
Thread Starter
Registered User
iTrader: (2)
Joined: Jul 2008
Posts: 2,768
Likes: 0
From: City of Lost Angels.
Registered User
Joined: Oct 2007
Posts: 1,504
Likes: 0
This was the first dealership i went to to purchase my g37. It was a waste of time and breath. I told the sales man i wanted to get it for my birthday and he told me i will give u a special offer since its ur birthday. I was giving $13k down and he said since u gave so much ur payments will be $700 a month for 60 months. It was my first time purchasing a car and I even knew that was a rip off. He kept on avoiding my questions like interest %. He told me since ive never bought a car at Glendale Infiniti that the "rule" is my interest has to be high. I was like wtf then i asked him for the 5th time whats the % he said it will be at 19% interest. I showed him a copy of my credit report and he said that isnt important its all up to the Sales Manager
I didnt say a word i started walking out. The Sales Manager stopped me and told me that $700 a month is a little and that people are paying more than that.
-100 Glendale Infiniti
I didnt say a word i started walking out. The Sales Manager stopped me and told me that $700 a month is a little and that people are paying more than that.
-100 Glendale Infiniti
They suck. I bought my car there. James is a chill salesman, but everyone else is a douchebag. That girls that works in parts is never there, and on top of that the b!tch likes to cut out early. Fvckin slacker. Also my car had 128 miles on it when i bought it and they failed to inform me of that. This dealership has tainted my Infiniti experience, and although I satisfied with my G, this will be the first and last Infiniti I'll ever buy.
If you're lookin to get a new Infiniti, I recommend Santa Monica.
If you're lookin to get a new Infiniti, I recommend Santa Monica.
Last edited by wrathletik1; Aug 26, 2008 at 01:46 PM.