iPhone connectivity issues
 

Anybody have an issue when incoming calling and you click answer, neither you or the caller hear each other ? I have to physically go on iphone and click speaker then back to car bluetooth and only then it works.

Yes!!! For the last 2+ weeks. It's driving me crazy. I haven't done anything about it though.

Yes it's really pissing me off. I actually have to hang up and call them back because I choose the phone setting or speaker and still can't hear! Ughh it's a pain

I'm having the same issue since the newest iPhone updates. I've read that there is an update that can be applied by the dealer that will fix this.

https://discussions.apple.com/thread...art=0&tstart=0

I think everyone is having issues with bluetooth if you have an iphone 7 or 7+. Im experiencing the same issues as OP along with audio issues. Basically had to go back to my nexus 6p till this gets resolved

This is extremely getting irritated to me as well as I get incoming calls and can't even answer the phone and even when I switch It to speaker or phone it still can't seem to answer while it's connected through Bluetooth . I would like to know if there is an update through infiniti that will fix this because it's ridiculous and it should be free idk this system wasn't ever made right it lacks on connecting to the phone

if you have a iphone 7, i dont think this is a infiniti issue lots of people with newer cars besides infiniti are having the same issue

There was a 25+ page thread on the apple forums about the bluetooth issue and Apple just deleted that whole thread out of nowhere no reason as to why.

I tried the 10.2 beta 5 on my 7+, bluetooth still does not function correctly

Just to add info to this. My phone is a 6s and it's still having the same issues. There was another thread that had a link to the specific update that is supposed to fix this issue. No one in that thread confirmed the update worked or even that they were able to get it installed.

I just got this update from the dealership. It's seems to be working well now. Not so happy about the $120 price tag though..

what update? what year is your car? can you be more specific as to what the update did

thanks

Hi,
If it is a TSB why were you charged? Do you have the exact TSB info?
My employer just forced us to get an Apple phones, I am having these same issues with my '12 G37X coupe and Apple 6S.

Thanks,

Paul

I've had the same problem. I took the car back to the dealer and explained the problem. They fixed the problem free of charge. Not sure what they did.

Sorry for the late response. After getting the software update my Bluetooth started having all of the same problems again. I even tried completely resetting my phone which is why I'm just now redownloading this app and seeing your response. So now I erased everything on my phone, paid $120, and I'm still having all the issues.

I called the dealership today hoping to bring it in for them to mess with it, but they indicated that other than the software update there's nothing else that can be done. It's simply incompatibility between the Bluetooth systems.

Has anyone successfully solved this issue? Really irritating that a car that is still relatively young and under warranty can't have this problem resolved!

Just got off the phone with the dealership
 

so... the guy at the dealership said that with apple's new software it is totally incompatible with my 2012 g37 Bluetooth system. There is nothing that they are able to do short of the 2-3k dollar Bluetooth swap out that they could do. This sucks :(. What are you guys gunna do? He said that there is some sort of antenna that I could by for a few hundred dollars.

I just bought a G37 IPL yesterday and connected my iPhone 5s to the Bluetooth and when someone calls me they can't hear me but I can hear them. When a friend called me on his iPhone 4s it was fine but with the iPhone 6 and 7 they couldn't hear me. I was wondering if there's a software update for the Bluetooth and nav system too. Is this something only an Infiniti dealer can do? Is there normally a charge for an update? Thanks.

What was the upgrade? I called them and they said nothing would work.

My phone started connecting correctly after this latest iPhone update (10.3.1). I'm able to make calls and answer them without an issue every single time now. Hopefully it's the same for everyone else. :driving:

I just updated my iPhone 5s to iOS 10.3.1 but didn't change. My friend with an iPhone 7 tried calling me and we couldn't hear each other. I called him back and it was perfect.

I was having the same problem with peeps not being able to hear me when answering the phone in the car. I did the below change to the phone (iPhone 7) and it now works for me.

Settings > General > Accessibility > Call Audio Routing: Change it from 'Automatic' to 'Bluetooth Headset'.

I'll have to try that thanks. Will you be able to use the phone for calls when not connected to the car with this setting or do you have to keep switching it?

I took a call today away from the car and it worked fine. I think this setting only applies when it is connected to a BT device.

Ok. I switched the setting on my phone so I'll have to have someone call me when I'm in my car and see if it works. Thanks.

didnt work for me

Didn't work for me either. Is there a way to get the software update DVD or do you have to go to the dealer?

dealer told me that they can't do ANYTHING.

Does anyone know what the most current software code is?

Haven't verified this, but heard it is X3E52005. That was from a post here:
https://discussions.apple.com/thread...rt=15&tstart=0

I couldn't find any software info for the Bluetooth through the display. All I could find was map info. My current map version is 11-12 no.1, unit ID: 94-29016866, program version: X5U12017. Not sure if this needs an update or has anything to do with the phone connectivity...

so rothy11 htried something for the iphone 7, does anyone know if it works for the the 6? the connectivity thing is infuriating

i have a 6 and nothing has worked. SUPER infuriating. Just ask my Grammy. I haven't called her in forever bc of this problem. I'm driving with my phone in my lap like it was 1999.

Back in October the Infiniti dealer had to update the software after iOS 10 release. I lost the ability to answer calls

IOS 10.3.2 is the latest version

Telcoman

Since I had a warranty I called Infiniti after iOS 10 came out and they were like we know, come in and we'll update the unit. At least they were on top of it. 10.3.3 is current if you are on Apples Beta program.

I've updated to iOS 10.3.2 with no change. No matter who calls me on any type of phone we can't hear each other. It only works when I call out. Sounds like the only option is going to the Infiniti dealer for an update.

iOS 11 is soon to come out so *hopefully* that changes it since it'll be a feature release and not just bug fixes

dealer told me they couldn't do anything short of a, I think is was a $2-3,000, swap out.

Iphone 6
2012 sedan

Anyone try with ios11 yet I think I am going to download soon because my iphone7 doesn't connect when I press answer in the car

Update:
Phone still fails to connect even when i click "answer" on the infiniti screen. Seems to work when i click "iphone" then "car" on my iphone as the person on the end is waiting haha. Any figure this out?


have not, but please let us know if it works...HATE the connectivity issues

Anyone having better luck with iOS 11 or any new info to share or is everyone just living with the annoyance like me...

It’s soooo annoying. 2012 Sedan still won’t connect. I keep updating hopefully but can’t do it. Anyone know the specific way around this issue for a 2012 G37 Sedan? Some type of plug and play thing that would help? I am seriously neglecting my phone calls to my grandmother.

iOS 11 is worse in every respect for in car use. My buddies old half broken android still works flawlessly in his G.

For that matter, typing is less responsive, app switching is slower, auto rotation doesnt work half the time. I think this will be my last apple phone.

yes newest iphone update has been abysmal in terms of performance and still have connectivity issues....im getting used to it unfortuantely

Yeah it totally sucks. I haven't tried taking it to the dealer yet for an update which some say worked for them

has anyone had any success with the items listed on the link below? could be an inexpensive fix for an absolutely horrific problem. Realize a lot of them need an MP3 port and i'm not sure my G has one... so could be back to the drawing board

The later Gs dont have an aux port.

could u please describe later. I have a 2012 Sedan. Would this help my connectivity problem TIA

2010 and later IIRC only have a usb port. No 3.5mm stereo jack or RCA inputs.

Updated to the new IOS and my Bluetooth keeps on disconnecting. The screen is telling me that the phone is not compatible when i disconnect. Found that turning the Bluetooth off then on fixes the problem temporary. This got too annoying so i just use the usb plug usually now.

So in IOS 10 many of us had issues with calls coming in and we could hear the caller but they couldn't hear us, now with IOS 11 I get:

1.Long Bluetooth connect times
2. Regular disconnects of Bluetooth
3. Choppy music streaming through Bluetooth of internet-based apps and locally stored iTunes music.

Fixes so far:

1. Go to Bluetooth settings and manually click connect on the cars Bluetooth and the phone connects but won't do it automatically.
2.Restart phone to fix disconnect or power off and on again or turn Bluetooth off and on again.
3. Play Music from USB avoid using Bluetooth for music.


I have used an iPhone 8 got choppy music and disconnects.

Iphone 6 Plus with fresh IOS install and without both get connection issues with Bluetooth but no choppy music.

Seems our horrible Bluetooth in our cars will always have issues before all the disconnects it was the bad microphone that always makes people think I have a bad phone signal.

i have an older iPhone with no cell service that i just leave in the car (connected to USB) for music.

after IOS10, the car doesn't "see" it every 3rd or 4th time i start the car, and have to unplug it and plug it back in. very annoying. :mad:

never had that problem before i updated. will not update it any further.

IOS 11.1.2 is now the latest version

As for #3, not sure if anyone has experienced this but my phone connects fine to play music BUT for some strange reason my escort picks up the signal the iphone emits and the "laser" signal is set off on my radar detector...WILD

Picked up an LG V30 to replace the iPhone. Works perfect right out of the box.

who should I be mad at for this problem Apple or Infiniti?

Both LOL

Is there a fee for the dealer update? Will the update fix the Bluetooth Audio disconnect?
Thanks!

My iPhone 6 disconnects every hour or less (sometimes several times an hour) when streaming audio. RARELY does it restart playing music after it reconnects itself, which takes about 30+ seconds. Then, after reconnect and restart music, it cuts out about 15-30 seconds later, while audio track is still playing (track didn't stop, just no audio) and then continues playing audio after about 3 seconds.

My '13 Altima did the same thing, but not quite as often.

The USB connection refuses to connect to my iPhone. It starts to charge then disconnects and reconnects rapidly over and over. I'm afraid it will burn out the phone doing that, so I haven't used it. Is there a firmware/software update available to fix these issues?

Thanks for the thread!!!

Same problems... iPhone 6S + 2011 G37 sedan with navi.

Bluetooth disconnects every 10 minutes +/- a few seconds. First started with iOS 9, then was somehow fixed with iOS 10, and now happening again with iOS 11.

Sometimes phone reconnects by itself, sometimes it doesn't at all. Sometimes power-cycling bluetooth on the car and/or on the phone works, sometimes it doesn't. Sometimes wheel controls stop working...

Extremely annoying, considering it's my only source of music/podcasts on my commute.

Sounds like we have the same model/trim/year with the same issues. Any technical advice or options out there?

IOS 11.2.1 is now the latest version

Telcoman

might be a broken record here but after some deductive reasoning its def the iphone...iphone has a tough time connecting to my beats by dre as well when i answer phone calls on it. I have to manually click the headphones in the bluetooth setting when im on a call

Right. Anything for the firmware for the head unit in the car itself? I know that Bose makes the speakers, but another company produces the actual radio/bluetooth/Nav system. Any idea who that might be?

Apparently Apple has been throttling the CPU on phones as their battery ages "to preserve power on time". I wonder if this CPU throttling is to blame for the constant cutting in and out I was experiencing...

Might be worth it to have the battery replaced if you have an older (pre 7) iPhone.

I have iPhone 6S and the battery has been replaced by Apple 2 months ago. That’s got nothing to do with Bluetooth issues.

I’ve been using USB audio input in my car and basically abandoned Bluetooth audio streaming.

Problems persist in iOS 11.2.5 beta BTW.

I've been having Bluetooth issues on my iPhone 6 since updating the software a while back. Recently, I upgraded to the iPhone-X and the issues have not occurred. I've been using the iPhone-X for about 2 weeks and so far the Bluetooth has worked flawlessly. Fingers crossed.

IIRC iPhones 6 and X have different Bluetooth chips or versions. Quite possible that upgrading the phone fixed it. But that is quite an expensive proposition, why not upgrade the car while you're at it. ;)

New iPhone will NOT resolve issue
 

Well I can say that since I got my iPhone X upgrading from iPhone 6+ I am having same4 issue. Both were on IOS 11.x.x so this tells me an iPhone upgrade will not resolve this.

Just a heads up to all

Yep, changing one iPhone to another doesn't seem to work (or rather rarely does).

My wife and I had about an hour drive couple of days ago, so we connected her iPhone SE on iOS 10.2 via Bluetooth and played Spotify. Connection and playback went smoothly, no disconnects - however, occasionally, the playback would start hiccuping (plays about half a second, stops a second, rinse repeat). The only way to fix that was to disable and re-enable Bluetooth on her phone. And even with that, track information wasn't showing up on the car screen.

USB media input on my '11 works flawlessly though, so I'm going to be using that for the foreseeable future.

You use the USB port with your iphone? Mine does not seem to connect correctly and begins to connect and disconnect (charge/not charge) rapidly.

The track info rarely shows after the first song played...

Yes, using USB port with my phone.
'11 G37 sedan with navi, iPhone 6S with 11.2.5 beta 2.
Phone connects right away and stays connected, and car displays full media information and playback time any time track changes. Doesn't display media image though, haven't been able to get that working playing podcasts or Spotify (I don't have any music on my phone, everything is streamed).

/edit Finally saw the media image, playing Amazon Music through USB, went though iPod menu, Now Playing, and there it was. Not on the Status screen though - that screen doesn't have as much vertical room to display the image.

Cwickenstein, try a different USB cable. I was using a cheap USB extension cable, and it introduced clicks and pops and dropouts. Direct connecting the lightning cable fixed that, then I spent more than a dollar on a good quality USB extension cable (AmazonBasic brand), and that works well.

Looks like there is a fix in the form of an update from infiniti. There is an update dvd they pop in that updates the unit and takes care of the issue.

It would be awesome if someone were able to get a hold of this dvd, only the dealers have it. The dealer shouldnt charge money for popping in a dvd for an update and nothing else.

http://www.infinitig37.com/TSB/ITB12-054a.pdf

It would be awesome if someone could get a image of this dvd and we can just burn it and pop it in. I used to work at a Infiniti dealer many moons ago. Too bad I dont have access anymore. Maybe someone else does!

haha that "note" at the bottom of the infiniti report is false...hence why this thread is still current.

Someone just needs to call clarion on that number listed in the bulletin and social engineer them into sending that dvd. All our problems would be solved

I don't see how any of these are relevant...

• Specific addresses cannot be entered.
• System reboots when:
• On long trips with a destination set
• Within a few minutes of starting the vehicle
• A destination is set or duri ng the process of setting
• The logo appears after the system shuts off
• Predictive lines are not present on M models only.
• System locks up with many functions operating at one time (USB, Bluetooth, MP3, vehicle in reverse/camera operating, etc.).
• POIs are missing (Application disc of new “map update” was not installed).
• Popping noise from the vehicle’s speakers when ignition is turned on after entering the vehicle, if the customer was on a Bluetooth Handsfree call that connected to the vehicle mid call.

Sorry, I should have posted the newer TSB that has the exact same procedure as the previous one I posted. The new one specifically mentions connectivity issues with newer iphones.

Here it is

https://static.nhtsa.gov/odi/tsbs/20...91569-2280.pdf


Procedure to fix is the same, requires the NTB12-070 dvd.

After two days of research, turns out Dvd 0 of the 5 disc set for the map updates contains a newer firmware than the one listed in the TSB above. The tsb above says upgrade to X1 UC2003. Rather than paying the dealer 150 to put in the update to just the firmware, I broken down and spent 170 (after tax) on the map set. What bugs me the most is the DVD 0 doesnt require any serial number. The firmware on the 2018 disk is X1UC2006

Either way this is a total rip. Didnt even want the maps. Two dealers told me they'd charge 150 bucks to stick the update mentioned in that TSB above DVD in my car for 15 mins, just so my bluetooth can work again. When I explained to them I knew what the procedure is (sticking a DVD in the slot), they told me I am wrong and its "more complicated" and wouldnt even concede when I told them I had the TSB with the procedures in front of me.

Ive owned alot of cars, but no dealership network has been more despicable than Infiniti. Time and time again, with both Infiniti's I own, I've come to expect frustration and disappointment dealing with Infiniti dealers.

Just ordered 2018 map update as well. We'll see how it goes.

@sev1980, when you say "DVD 0 of the 5 disc set", do you mean the set you had came with six discs, or are they just numbered 0 thru 4?

I've come to similar conclusion as you that I'm willing to break down and buy the maps I don't really want just to get the software update. At least I get the maps for the same money I'd pay the dealer just to update my software. I just want to triple-check that dropping that $150+tax really gets me the software needed to fix this bluetooth BS.

@codeflux, did you have any luck with the "map" update?

Thanks to everyone for posting their experiences with this!

yes, you are correct, its dvd 0 out of 5. They are numbered 0-5

Honestly, I'd be happy to share the DVD 0, sad that everyone has to buy this stuff for basic functionality. Should be here next week. It doesnt require a code like the maps do.

If you'd be willing to share, that'd be awesome!

I have only ordered maps yesterday and they shipped it today - should be here next week hopefully. Last time I did it in 2015, and then the first DVD contained firmware update. The maps are indeed tied to Unit ID and VIN.

@sev1980 So disk 0 of 5 include the firmware update, disks 1-5 are the data?

I don't have bt issues. At least I don't think I do as I rarely use BT. I have experienced issues with the nav shutting down or rebooting on long trips while playing mp3's.

I have whatever maps came with the car back in late 2011. Our area hasn't changed enough to justify the cost.

correct. there is 4 map disks and a "software applications" disc.

Pisses me off I had to pay 170 bucks for it.

I spent two days searching the internet high and low. I found the european version of that software applications disc, which i burned .....and it didnt work.

where did you purchase it from?

infiniti's website

Infiniti Navigation Map Updates | Home | HERE

@sev1980 @codeflux
Did either of you get your discs yet? Any luck?

Infiniti used the absolute slowest shipping method. I ordered it last Thursday, and it's not expected to be delivered until this coming Monday. Almost 12 days....

Mine is coming Saturday. Fedex Ground is so infuriatingly slow - we're spoiled by Amazon.

Well, this sucks.

Emailed them. For now the whole screen is completely bricked.

Sorry about upside down pic, uploaded from iPhone.

Jesus that was nerve wrecking.

I wiped the DVD down on my shirt and tried it again. For like 6th time. And it worked. I’m on second disk now.

/edit And it’s all done. Will test it out on the drive to work tomorrow. Honestly, very low expectations.

Were you able to just flash the applications disk (disk 0) without having to flash the map data?

Yes, disk 0 (program boot/data) is a stand-alone disk, and can be installed without installing new maps. That's also the disk that doesn't ask for activation code - disk 1 (first maps disk) does that.

So, theoretically, you could try to install it from a copy of someone's disk 0, but honestly, the risk exists that you'll brick your navi if you use a copy, there's no telling what copy protections exists on that disk. Buyer beware.

Now, the results:

Usually slower drive to work too me 22 minutes today, and bluetooth didn't disconnect once. It used to do it at 10 minute or 20 minute mark. My drive back will likely be much longer, so I'll test it again. I also noticed that the phone connected to the car (or, rather, the car to the phone) much faster this time. Track information (I was listening to a long podcast) was blank - but the playback timer was running (when viewed in bluetooth audio screen - but not on the status line when viewing the map).

Again, I'll update tonight after I've driven back home. I can certainly live without track information (who cares, right?), as long as the thing doesn't disconnect me every 10 minutes.

that's encouraging! waiting for my dvd to come too.

so my question is does it connect automatically when receiving a call? that seems to be my biggest issue is when i click "answer" i cant hear the person unless i click "phone" then "car" when on the audio settings.

also wonder if it takes care of the clicking/popping noises i hear

I Second that!

Thank you so much CODEFLUX for your trial run for all of us! If this works, I'm driving to SF this weekend :thewave:and will split the cost of the DVD with you and install!!!!:driving:
:BOUNCE:

Standing by for your drive home assessment...

Are the dvd's they send 'burned' or pressed? If it looks like a store bought dvd movie then that's a standard image burned to thousands of disks. If burned, then the data could definitely be unique to the vehicle/vin.

I think I follow you here. I believe Infiniti asks for the unique head unit ID prior to ordering, so they may very well be vehicle specific in order to keep folks like us from trading out and installing without paying them. Greed-based Capitalism really screws the end user, even when a malfunction warrants a fix...

About to perform the upgrade on my car as well. Will keep you posted.

If you guys are talking about splitting the cost of DVD's, count me in. I also purchased the map set to try this out I did alot of the research to figure out the map update pack would fix this issue. ;)

I'm happy to share the disc 0 dvd.