My Vossens are cracked!!!
05-03-2015, 06:00 PM
#1
Registered Member
Thread Starter
My Vossens are cracked!!!
It may have happened along the freeway or on the street when I was on the way to pick up my calipers. It's only bent and cracked on the lip. It still rides normal and I'm not losing any air. I'm hoping it won't be too bad of a fix. Otherwise, I might have to replace a wheel. Any ideas how much it would be to fix or if it's even possible?
Last edited by keoman5; 06-03-2015 at 12:33 AM.
Give us a call when you have chance. We would love to help with this unfortunate incident -Diego-
06-03-2015, 12:34 AM
#8
Registered Member
Thread Starter
Update:
Wanted to give you guys an update on this. I got a response from Diego from Vossen about the wheels. At first, he stated they were not covered under warranty based on what happened. I had expected this but it didn't hurt to try. Not long after his initial response, I got another email to call him back. I called him and he explained that he had talked to another person about it. He said it was something they usually don't do but it would be covered as a one time courtesy. I was given the option of sending my wheel back first or have them send a new one and charge my card until I sent my damaged wheel back. I chose the second option and got the new wheel on May 13, a week after the phone call. I got it installed May 16 and sent my old wheel back on May 20. Overall it was a sad experience at first but for whatever reason that made them change their mind, it made my whole day with that phone call. Vossen has nice wheels but what's even better is standing by their product and customers. I probably won't buy another set of wheels soon but I know of who to keep in mind and want everyone else to do the same.
Wanted to give you guys an update on this. I got a response from Diego from Vossen about the wheels. At first, he stated they were not covered under warranty based on what happened. I had expected this but it didn't hurt to try. Not long after his initial response, I got another email to call him back. I called him and he explained that he had talked to another person about it. He said it was something they usually don't do but it would be covered as a one time courtesy. I was given the option of sending my wheel back first or have them send a new one and charge my card until I sent my damaged wheel back. I chose the second option and got the new wheel on May 13, a week after the phone call. I got it installed May 16 and sent my old wheel back on May 20. Overall it was a sad experience at first but for whatever reason that made them change their mind, it made my whole day with that phone call. Vossen has nice wheels but what's even better is standing by their product and customers. I probably won't buy another set of wheels soon but I know of who to keep in mind and want everyone else to do the same.
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Jensen Mathew (06-03-2015)
06-22-2015, 11:26 AM
#14
I'm on a similar situation, I have a set of CV7 with curbed and a tiny bent. I bought them second hand, so I'm not expecting a courtesy exchange but I will like to know the paint code so I can fix them properly.
