Originally Posted by nmanti

You can talk about your experiences, but its different to come online and bash them. Unlike alot of the young folk on here, they're not going to come on here and get in a long debate about what happened. They don't have the time and its not in their benifit to go through that.

The point of the arrangement from their side was to get some more "positive" exposure in order to get a solid customer base, and yes, make money. They run a business not a charity shop. They didn't make alot if anything off of us, but were willing to do it due to our volume and the extra advertizing. Gary just being a nice guy had alot to do with it too.
The volume that we sent there was mainly for free stuff, and as far as they could see most of the advertizing was negative.
Hence they decided to back out of the deal.

I personally feel like no further bashing is called for. If your just going for service, I say go to what ever shop you like. If you have a problem, post the facts to keep people informed and move on.

If we want to try to setup relations with a dealership, then we need to do it right. Have the agreement in writting, have good two way communication and respect, and for god sakes some kind of loyality. You can't just jump to the next ship thats gonna give you an extra 2% off.

Originally Posted by pdjafari

First things first..I dont think its appropriate for people who havent used a dealership to comment on its service. Every dealership has stories, we all hated rosenthal b/c we ALL (greg, myself, lek) all had bad experiences there in the past. I defend IOC b/c they have always gone out of their way to help. In addition Gary has always been there to assist and go out of his way and extended a discount to us as members of a club. HOWEVER, as a member of the club when you have a problem, you go to the source of the problem appropriately, you DO NOT come post IMMEDIATELY on a forum blasting the dealership as some have done. I had an oil change done abuot a month ago. While putting my car on the jack, since my cars lowered damaged my passenger side splash guard pretty bad. Well they told me and ordered a new one. Case CLOSED...but to come on here and BLAST IOC for something they are handling...WITHOUT first going to GARY who offered us this service is ridiculous IMHO.

I guess you didnt know Khoa, but IOC offered us up 2-3 different dates. However, most members including myself were unable to make both dates. I remember posting that we NEED every and any member available to make this meet. If they see 2 cars show up from NGC WTF is the point of even having a relationship?? So what 2 less cars...however if 20 cars roll up...thats 20 calls to Infiniti corporate in case something goes bad. so guess how many people ended up at the meeting dhej tried to arrange??? 1...yes 1 only dhej himself...Im sure htat really made our club look organized and willing to work

Sorry man, but its a 2 way street. They took no risk offering a discount, they opened their arms and welcomed us unlike other dealerships around here. Yes they are human and make mistakes, but people should not come blasting them right away. They should first know what they are getting into. I personally wouldnt install an electric engine to run 'hybrid' in my trunk and expect IOC to fix it Even if the service manager claims to do so. In the end its Infiniti's decision, not Billy Bob who works behind the counter. So please understand this concept.

I think your going a little overboard by stating we're blacklisted. John came and blasted IOC but he still goes back...Pratik does, I do..Dhej and a couple others. So please tell me why we keep going back???
~Khoa

Originally Posted by ratm68

I have had serviced at IOC back when Ryan Myer. He was a cool guy. It was only one time and I had no complaint. My point I'm trying to bring across is the good services given to those few that still goes there, are not extended to others. I didn't make up the blacklist statement, that came from the original poster and what he was told. I'm sure you few are still welcome, because money is money to them. It's definitely a 2-way street, when they did us good, what did we do? we promoted them very well by recomending all new peeps to come for the great service and discount and such. I'm sure we brought them some decent business. But when things went sour, what are suppose to do? I didn't get a sense that Gary really stepped in to reassure us it was an isolated incident and/SA and it won't happen again. It simply just turned into blaming us, because they Fed up. It's the same reason I don't like to argue/get mad at my g/f..cuz somehow, she'll turn it around to it being my fault WOMEN!! but that's a whole different story for Dr. Phil.


~Khoa

Originally Posted by infiniticoupe35

Actually everyone except the tech wanted to replace your transmission under warranty here at IOT. I ordered it and it is still siting right behind my desk lol. The main problem was the tech did not want to be held responsible if he damaged something while taking apart or putting the turbo system back together. Unfortunatly that tech has been here for almost 20years so the service manager tends to do whatever he want. I think it was suggested to charge like three hours COD labor but I guess it never got that far. If you want PM me your vin and I will check into its history.