flipmode007

Some of you know the problem regarding the gas gauge not reading right, I have communicated with infiniti regarding this issue and told them that while driving on the highway on a couple time my car died and almost lost my life.


I've realized that the car ran out of gas but the gas gauge showed half a tank and where I had to walk to the gas station which took me an hour in total and the other time my friend was able to come help me.




After most of us invested over $24 000 in infiniti and they knew about the problem since one of the mechanic reiterated that they know about it and his wife is having the same problem on her g37 too.


I have received an email from them regarding this issue on 1/31/2018 and it goes something like this lol

Dear ,

Thank you for allowing us an opportunity to review your concerns regarding your 2009 Infiniti G37.

Infiniti Canada realizes situations may occur with your Infiniti vehicle. After reviewing your case, it has been determined that you are out of warranty.

Infiniti Canada is unable to offer financial assistance with the repair of the fuel gauge due to the vehicle being outside of the basic warranty valid for 4 years or 100 000 kilometers, whichever occurs first.

Infiniti Canada must uphold the guidelines outlined in our warranty. We realize this may not be the answer you were looking for, but we hope that you understand our position. Please be advised that there will be no further review or consideration by Infiniti Canada for this situation.

Thank you again for taking the time to contact us.

Sincerely,
______________________

Customer Care Specialist
Infiniti Canada

I have a friend who is a lawyer and I explained to him the situation and he also stated that this issue is a manufacture defect and infiniti should be doing something about it. He also believe that there should be a class action law suit against them.

I do not believe this is a warranty issue but mostly a safety issue especially when a lot of the infiniti mechanics do not know what the problem is.

Black Betty

iTrader: (60)

A faulty gas gauge is NOT a safety issue. Is it poor quality? Yes. Is it very inconvenient? Absolutely. It it chickensh!t for them to send you a crappy boilerplate form letter to blow you off? No doubt. But this is not a class actionable issue. Not even close. Your life or safety is in no way endangered by an inaccurate gas gauge dude.

blnewt

iTrader: (13)

Infiniti customer service is not something that seems to be a priority, just look at the oil gallery issue that's affected many members here and countless more as time goes on, pretty sad TBH

Litebody

No TSB on the gauge?

Start a poll to determine frequency of defect to suggrst msnufacturing or design flaw...

What are the symptoms of the issue? Agreement btwn range and gauge?

JustROLLIN

iTrader: (1)

I completely disagree. A faulty gas gauge is absolutely a safety concern. If a vehicle stalls while driving, its a major safety concern. You lose nearly all of the safety features the car has baked into it, not to mention basic driving aids such as power steering, ABS, etc..

I believe it was GM who had a major recall campaign about 10 or so years ago for a vehicle stalling concern. I liken this condition to that.

kroy

Am I missing something? OP's fuel gauge malfunctioned after warranty period and Infiniti refused to service under warranty. I see nothing wrong. Just pay to get it fixed yourself.

About this being a class action. Is this issue widespread? I can't seem to find any info about a class action. I wouldn't trust everything someone says just because they're a lawyer. Does your friend specialize in class actions? If your friend has a valid opinion in class action lawsuits, he should take your case or refer you to the firm handling the class action.

Plus, this is a gauge! And one that malfunctioned after your 100k/4yr warranty!

GeezerB

Reset your trip odometer every fill-up. I always look at the miles when my gauge gets low. I routinely get about 280-295 miles to a tank. If you do this you will know when it's time to hit the gas station.

JustROLLIN

iTrader: (1)

Just to clarify, I was not backing the class-action portion of this post, just commenting that I thought a faulty fuel gauge could most definitely be considered a safety concern.

G37sPhoton

hey OP, im sure its frustrating etc but not an issue as you describe, especially after so many miles...as mentioned just reset trip at full and determine where you are based on mileage...by now, you have a good idea of miles/KM per full tank and also, doesn't your car give you a warning when you have ~ 35 miles left...?

AARONHL

Does the "gas gauge" match the "DTE" screen? Is that something you have in your 09? I haven't heard about this problem being widespread...Can you fix it yourself? I'm sure it's just a 100$ sensor that you need to take out. Do you have a FSM? All the effort trying to work with infiniti, take some time to try n fix it yourself

mathnerd88

iTrader: (1)

There is a simple fix for the gas gauge....Just take out the gas gauge and clean the contacts and it'll fix it. You just have to take the rear seat out which takes 5 minutes and access the gas gauge.

slartibartfast

iTrader: (7)

You'll find the sending unit under the seat, not the gauge.

Black Betty

iTrader: (60)

If it were losing power unexpectedly for no reason that would b a serious safety concern. We agree on that. If you run out of gas because your gauge doesn't work that's not unexpectedly for no reason. It's because you filled up and drove until it ran empty instead of filling up again before you ran out. There are a number of ways to keep your car from running empty without a functional gauge. Reset the trip odometer and fill up every 250 miles (or however many miles you typically drive on average on a full tank). Keep track of the mileage manually to know when it's low. Yes this sucks since it's a reasonable expectation to have a working fuel guage. But it is NOT a safety device such as the brakes that isn't working. And I can tell you from experience that Infiniti isn't typically likely to give you a break on repairing something after the warranty expires.

Just keep better track of your gas. Or pay to fix something that broke after the warranty expired. Those are the choices unfortunately.

Lego_Maniac

iTrader: (3)

Agree with others, this isn't a class action lawsuit worthy safety concern.

I had a '98 Neon R/T that had a broken gas gauge. At some point, you realize 'hey, I've been driving around for days and the gauge hasn't moved off F' fill up, and conclude the gauge isn't working.

I just reset the trip computer each fill up

stealthee

I too have had gas gauges that didn't work and I have only ever run out of fuel ONCE and that was in a car that had a working gas gauge. I cut it too close and where I lived wasn't in close enough proximity to a gas station so I ran out.

I have had other vehicles just randomly die on me, or I had a few that the transmission failed randomly and you know what, there wasn't a safety issue on any one of them because when the car stalled or stopped moving under its own power I didn't panic, I just coasted to the side of the road or into a parking lot.