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Whiteline diff bushing problem - Whiteline to the rescue

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Old 09-07-2018, 03:17 PM
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Entcee
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Whiteline diff bushing problem - Whiteline to the rescue

At the end of May, I had the differential bushings replaced with Whiteline bushings. 3 months later, when getting my exhaust installed, the shop showed me that the main bushing was failing. Basically, the bushing separated from the metal insert, and was walking up (cocked sideways) the diff mount.



Emailed Whiteline, and they sent out a replacement bushing kit (arrived today) but that was not even half the battle. I paid $400 to install the bushings the 1st time, 3 months later, another $400 to install the replacement bushings? Was not too thrilled to part with that money.

Called Whiteline and asked if they could help me out. Their first response was that they do not cover labor. That did not sit well with me, so I continued to plead my case. The representative that took my call got the general manger on the phone, and he assured me he would have a response later today. Whiteline then called my shop and agreed to pay the invoice for the re-install directly!

When they called me to tell me this, they also reassured me that this is an isolated case and should not expect this to happen again.

That level of customer service deserves recognition, hence this post. What felt like the start of a nightmare turned into rose smelling bushings.

Last edited by Entcee; 09-08-2018 at 04:09 AM.
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Old 09-07-2018, 03:34 PM
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Defintly noteworthy and really great of them, I wouldn't have expected any company to do that...I know I'll remember that they did that anytime their name comes up or I'm looking for a bushing or parts that they make
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Old 09-07-2018, 11:29 PM
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Originally Posted by Hashim View Post
.........I know I'll remember that they did that anytime their name comes up or I'm looking for a bushing or parts that they make
Same here
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Old 09-21-2018, 03:36 PM
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Here are some pics of the bushing that separated. Crazy that it looks like this after (now) 4 months.



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